{"schemaVersion":"jobsearcher.job.v1","id":"cbb3f178d7c7750a490dde26","url":"https://jobsearcher.com/jobs/cbb3f178d7c7750a490dde26","canonicalUrl":"https://jobsearcher.com/jobs/cbb3f178d7c7750a490dde26","title":"Certification Program Support Specialist","description":"Eastridge Workforce Solutions is committed to connecting skilled professionals with meaningful career opportunities. We are seeking a Certification Program Support Specialist to support our client's team.Created/Revised Date: 07/28/2026Anticipated Closing Date: 08/28/2026Job Title: Certification Program Support SpecialistLocation: Remote (PST or EST — 2 openings, one per time zone for coverage)The hourly rate for this position is expected to be between $135.00 - $135.00 per hour, depending on geographic location, experience and other qualifications of the successful candidate.Employment Type: Temporary, approximately 5-6 monthsFLSA Status: Non-ExemptSchedule: 9:00 AM - 6:00 PM (candidate's respective time zone)Job Summary:Own the candidate support experience for a professional certification program that validates partner-organization skills across Associate, Developer, and Architect tracksResolve human-escalated candidate issues across the certification lifecycle within a defined service level and quality barTriage and own the day-to-day support queue, routing what belongs elsewhereWork access and eligibility cases, including partner domain issues, unrecognized subsidiary/regional domains, personal-address sign-ins, and missing tier discountsHandle results and scoring inquiries, including scaled scoring, score reports, missing/delayed results, and retake eligibilityManage exam integrity and misconduct intake, escalating per policyResolve credential/badge issues, including missing digital credential invitations and account creditingIdentify recurring ticket types and drive automation, macros, and deflection flowsReport on queue volume, resolution time, deflection rate, and recurring issue categoriesMaintain and grow the knowledge base/FAQ that powers self-serve supportRequirements:2-4 years in B2B support, customer/program operations, or learning and certification operations, with ownership of a queue and quality barHands-on experience using AI/LLM tools in daily support work (drafting, triage, macros, knowledge content)Ability to apply policy consistently and explain unwelcome decisions accuratelySound judgment handling sensitive information (misconduct records, appeals)Comfortable working independently in a developing environment with evolving processesPreferred: experience with Intercom, Pearson VUE, or Credly, or comparable support/test-delivery/credentialing platformsPreferred: experience supporting a high-stakes certification/licensure program, including proctoringPreferred: exposure to exam integrity work, LMS platforms (e.g., Skilljar), or partner/channel programsBenefits: Eastridge Workforce Solutions offers the following benefits, subject to applicable eligibility requirements . Use this link https://applicantcenterstorage.blob.core.windows.net/public-documents/EWSb1cb390e-729b-47eb-ab2f-b92adafbdd07-2024EplicaBenefitSummaryTempExternal.pdf to learn more about benefits available to Eastridge’s temporary em ployees. Due to the varying length(s) of temporary assignments, Eastridge Workforce Solutions’ Temporary Staff are not eligible for paid time off , unless required by applicable state law in which the position is based . However, f rom time to time Eastridge’s clients may offer additional benefits to Eastridge employees while on assignment. Information about those benefits will be communicated when applicable.Disclaimer: The compensation and benefits information in this posting represents Eastridge’s good faith and reasonable estimate of what it might pay for this position. Eastridge reserves the right to modify this information at any time, subject to applicable law.Equal Opportunity Employer :Eastridge Workforce Solutions is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity , and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity , gender e xpression, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Eastridge Workforce Solutions also prohibits harassment or retaliation of applicants or employees based on any of these protected categories. It is our policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Please note that Eastridge is unable to provide visa sponsorship to applicants.Background Checks :Certain clients require Eastridge Workforce Solutions to perform background check s. Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the California Fair Chance Act, the Los Angeles City Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance.Massachusetts Candidates :It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Privacy:Information collected and processed as part of your candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Eastridge’s Privacy Policy https://www.eastridge.com/privacy-policy , as well asEastridge ’ s Pre-Use Notice of Collection and Automated Decision-Making Technologies https://www.eastridge.com/data-collection-noticeBy applying for this job, you agree to receive calls, AI-generated calls, if applicable, text messages, or emails from Eastridge Workforce Solution, and/or its agents and contracted partners related to confirming assignments and job openings. Message frequency may vary. Standard message and data rates may apply depending on your mobile carrier. To opt out of receiving SMS messages from us at any time, simply reply to the text with “STOP.” Please be aware that message and data rates may apply to any SMS messages sent or received. You can access our SMS Terms and Conditions by visiting https://www.eastridge.com/sms-terms-and-conditions","company":"Eastridge Workforce Solutions","rawCompany":"eastridge workforce solutions","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-07-30T11:04:05.498Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"13-1151.00","title":"Training and Development Specialists","slug":"training-and-development-specialists"},{"code":"17-3029.00","title":"Engineering Technologists and Technicians, Except Drafters, All Other","slug":"engineering-technologists-and-technicians-except-drafters-all-other"}],"industries":[{"code":"561320","title":"Temporary Help Services","slug":"temporary-help-services"},{"code":"541618","title":"Other Management Consulting Services","slug":"other-management-consulting-services"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Certification Program Support Specialist","description":"Eastridge Workforce Solutions is committed to connecting skilled professionals with meaningful career opportunities. We are seeking a Certification Program Support Specialist to support our client's team.Created/Revised Date: 07/28/2026Anticipated Closing Date: 08/28/2026Job Title: Certification Program Support SpecialistLocation: Remote (PST or EST — 2 openings, one per time zone for coverage)The hourly rate for this position is expected to be between $135.00 - $135.00 per hour, depending on geographic location, experience and other qualifications of the successful candidate.Employment Type: Temporary, approximately 5-6 monthsFLSA Status: Non-ExemptSchedule: 9:00 AM - 6:00 PM (candidate's respective time zone)Job Summary:Own the candidate support experience for a professional certification program that validates partner-organization skills across Associate, Developer, and Architect tracksResolve human-escalated candidate issues across the certification lifecycle within a defined service level and quality barTriage and own the day-to-day support queue, routing what belongs elsewhereWork access and eligibility cases, including partner domain issues, unrecognized subsidiary/regional domains, personal-address sign-ins, and missing tier discountsHandle results and scoring inquiries, including scaled scoring, score reports, missing/delayed results, and retake eligibilityManage exam integrity and misconduct intake, escalating per policyResolve credential/badge issues, including missing digital credential invitations and account creditingIdentify recurring ticket types and drive automation, macros, and deflection flowsReport on queue volume, resolution time, deflection rate, and recurring issue categoriesMaintain and grow the knowledge base/FAQ that powers self-serve supportRequirements:2-4 years in B2B support, customer/program operations, or learning and certification operations, with ownership of a queue and quality barHands-on experience using AI/LLM tools in daily support work (drafting, triage, macros, knowledge content)Ability to apply policy consistently and explain unwelcome decisions accuratelySound judgment handling sensitive information (misconduct records, appeals)Comfortable working independently in a developing environment with evolving processesPreferred: experience with Intercom, Pearson VUE, or Credly, or comparable support/test-delivery/credentialing platformsPreferred: experience supporting a high-stakes certification/licensure program, including proctoringPreferred: exposure to exam integrity work, LMS platforms (e.g., Skilljar), or partner/channel programsBenefits: Eastridge Workforce Solutions offers the following benefits, subject to applicable eligibility requirements . Use this link https://applicantcenterstorage.blob.core.windows.net/public-documents/EWSb1cb390e-729b-47eb-ab2f-b92adafbdd07-2024EplicaBenefitSummaryTempExternal.pdf to learn more about benefits available to Eastridge’s temporary em ployees. Due to the varying length(s) of temporary assignments, Eastridge Workforce Solutions’ Temporary Staff are not eligible for paid time off , unless required by applicable state law in which the position is based . However, f rom time to time Eastridge’s clients may offer additional benefits to Eastridge employees while on assignment. Information about those benefits will be communicated when applicable.Disclaimer: The compensation and benefits information in this posting represents Eastridge’s good faith and reasonable estimate of what it might pay for this position. Eastridge reserves the right to modify this information at any time, subject to applicable law.Equal Opportunity Employer :Eastridge Workforce Solutions is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity , and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity , gender e xpression, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Eastridge Workforce Solutions also prohibits harassment or retaliation of applicants or employees based on any of these protected categories. It is our policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Please note that Eastridge is unable to provide visa sponsorship to applicants.Background Checks :Certain clients require Eastridge Workforce Solutions to perform background check s. Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the California Fair Chance Act, the Los Angeles City Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance.Massachusetts Candidates :It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Privacy:Information collected and processed as part of your candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Eastridge’s Privacy Policy https://www.eastridge.com/privacy-policy , as well asEastridge ’ s Pre-Use Notice of Collection and Automated Decision-Making Technologies https://www.eastridge.com/data-collection-noticeBy applying for this job, you agree to receive calls, AI-generated calls, if applicable, text messages, or emails from Eastridge Workforce Solution, and/or its agents and contracted partners related to confirming assignments and job openings. Message frequency may vary. Standard message and data rates may apply depending on your mobile carrier. To opt out of receiving SMS messages from us at any time, simply reply to the text with “STOP.” Please be aware that message and data rates may apply to any SMS messages sent or received. You can access our SMS Terms and Conditions by visiting https://www.eastridge.com/sms-terms-and-conditions","datePosted":"2026-07-30T11:04:05.498Z","dateModified":"2026-07-30T11:04:05.498Z","hiringOrganization":{"@type":"Organization","name":"Eastridge Workforce Solutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"cbb3f178d7c7750a490dde26"},"url":"https://jobsearcher.com/jobs/cbb3f178d7c7750a490dde26"}}