{"schemaVersion":"jobsearcher.job.v1","id":"cb94497fd79a3f80cecfe718","url":"https://jobsearcher.com/jobs/cb94497fd79a3f80cecfe718","canonicalUrl":"https://jobsearcher.com/jobs/cb94497fd79a3f80cecfe718","title":"Director, Outsourced Services (Req#1276)","description":"Overview\nAs Director of Outsourced Services, you will be responsible for the strategy, governance, and performance of ePlus's outsourced services partner network. You will oversee the full lifecycle of outsourced technical and service-based partnerships—from partner selection and contract negotiation to overseeing the onboarding process and ensuring compliance with ePlus policies and procedures. You will ensure that outsourced partners deliver high-quality technical work by tracking performance, identifying areas for improvement, and driving process enhancements and pricing optimization to increase partner performance and margin growth.\nYour Impact\nThe essential functions of this position include:\nStrategic Governance & Partnerships:\nLead the creation and execution of ePlus outsourcing strategy, ensuring partners are integrated into the company's technical roadmap and evolving pipeline of services opportunities.\nWork with professional services leadership peers to jointly plan the best levels of assignment between outsourced partner assignments and internal resource assignments to engagements.\nCollaborate with sales and presales leadership peers to understand and plan for the needs of the business and our customers as opportunities move through the sales cycle.\nOnboarding Management:\nManage the onboarding process for new services partners, including approvals and document verification.\nVerify the accuracy and completeness of services partner information\nEnsure compliance with company policies and procedures.\nVendor Management System:\nMaintain outsourced partner information in our resource management tools.\nMaintain accurate and up-to-date records of outsourced partner data.\nLook for ways to improve our visibility and insights into partner usage and reporting.\nPartner Rating System:\nDevelop and maintain a rating system to evaluate outsourced partner performance.\nTrack and analyze partner performance data to make informed business decisions.\nCOI Management:\nUnderstand and track requirements for Certificates of Insurance (COI) for outsourced partners.\nEnsure timely renewal of COIs and track due dates to avoid lapses in coverage.\nPartner Expertise and Coverage Tracking:\nIdentify and categorize partner expertise by technology, geography, and scale to make informed project assignments and effective resource allocations.\nDevelop and maintain a skills matrix of partner capabilities and areas of expertise.\nReporting and Metrics:\nEstablish and monitor rigorous Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), including error rates, accuracy, and customer satisfaction scores.\nAnalyze data to identify trends and opportunities for improvement.\nAs a manager, you are also expected to:\nLead and guide team members, fostering growth through mentoring, coaching, and development, while ensuring effective communication and collaboration.\nPromote an environment of inclusivity and respect, valuing diverse perspectives and encouraging open dialogue among all team members.\nCollaborate on strategic initiatives, leveraging your expertise to drive innovation and positive change within the organization.\nCultivate a proactive approach to conflict resolution, striving for amicable solutions and escalating concerns as needed.\nQualifications\nBachelor's degree in IT, Business, or related field or equivalent experience\nPMP certification is a plus\n10+ years' experience in technology operations or services management, with a proven track record of managing multi-million-dollar vendor ecosystems.\nProven expertise in contract management, SLA design, and global delivery models\nProficient in data-driven decision-making, using tools like NetSuite OpenAir, ServiceNow, Microsoft Power BI, or advanced Excel to track partner performance and financial impact.\nStrong ability to influence senior stakeholders and lead cross-functional, often global, teams.\nPosition Specifics\nThe initial base salary range for this position is expected to be between $130,000 and $175,000 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to base salary, our compensation package may include other components such as commissions and discretionary bonuses.ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended.\nIf hired, employee will be in an \"at-will position\" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.\n#LI-BM1\n#IND1\nWho We Are\nAt ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results.\nCorporate Values\nRespectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.\nTeamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.\nWork/life balance that supports our employees' varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.\nEmbracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.\nCommitment to Diversity, Inclusion and Belonging\nWe are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.\nePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.\nPhysical Requirements\nWhile performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.\nBy embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.\nePlus maintains a California Consumer Privacy Act (CCPA) Privacy Notice on our Trust Center, available here: CCPA Privacy Notice.\nNotice to Recruiting Agencies: ePlus only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property and will not qualify for any placement or referral fees. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.","company":"Eplus","rawCompany":"eplus","city":"Herndon","state":"VA","isRemote":false,"isActive":false,"createdAt":"2026-08-04T21:19:36.167Z","occupations":[{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"11-3012.00","title":"Administrative Services Managers","slug":"administrative-services-managers"},{"code":"11-2022.00","title":"Sales Managers","slug":"sales-managers"}],"industries":[{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"},{"code":"541618","title":"Other Management Consulting Services","slug":"other-management-consulting-services"},{"code":"551114","title":"Corporate, Subsidiary, and Regional Managing Offices","slug":"corporate-subsidiary-and-regional-managing-offices"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Director, Outsourced Services (Req#1276)","description":"Overview\nAs Director of Outsourced Services, you will be responsible for the strategy, governance, and performance of ePlus's outsourced services partner network. You will oversee the full lifecycle of outsourced technical and service-based partnerships—from partner selection and contract negotiation to overseeing the onboarding process and ensuring compliance with ePlus policies and procedures. You will ensure that outsourced partners deliver high-quality technical work by tracking performance, identifying areas for improvement, and driving process enhancements and pricing optimization to increase partner performance and margin growth.\nYour Impact\nThe essential functions of this position include:\nStrategic Governance & Partnerships:\nLead the creation and execution of ePlus outsourcing strategy, ensuring partners are integrated into the company's technical roadmap and evolving pipeline of services opportunities.\nWork with professional services leadership peers to jointly plan the best levels of assignment between outsourced partner assignments and internal resource assignments to engagements.\nCollaborate with sales and presales leadership peers to understand and plan for the needs of the business and our customers as opportunities move through the sales cycle.\nOnboarding Management:\nManage the onboarding process for new services partners, including approvals and document verification.\nVerify the accuracy and completeness of services partner information\nEnsure compliance with company policies and procedures.\nVendor Management System:\nMaintain outsourced partner information in our resource management tools.\nMaintain accurate and up-to-date records of outsourced partner data.\nLook for ways to improve our visibility and insights into partner usage and reporting.\nPartner Rating System:\nDevelop and maintain a rating system to evaluate outsourced partner performance.\nTrack and analyze partner performance data to make informed business decisions.\nCOI Management:\nUnderstand and track requirements for Certificates of Insurance (COI) for outsourced partners.\nEnsure timely renewal of COIs and track due dates to avoid lapses in coverage.\nPartner Expertise and Coverage Tracking:\nIdentify and categorize partner expertise by technology, geography, and scale to make informed project assignments and effective resource allocations.\nDevelop and maintain a skills matrix of partner capabilities and areas of expertise.\nReporting and Metrics:\nEstablish and monitor rigorous Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), including error rates, accuracy, and customer satisfaction scores.\nAnalyze data to identify trends and opportunities for improvement.\nAs a manager, you are also expected to:\nLead and guide team members, fostering growth through mentoring, coaching, and development, while ensuring effective communication and collaboration.\nPromote an environment of inclusivity and respect, valuing diverse perspectives and encouraging open dialogue among all team members.\nCollaborate on strategic initiatives, leveraging your expertise to drive innovation and positive change within the organization.\nCultivate a proactive approach to conflict resolution, striving for amicable solutions and escalating concerns as needed.\nQualifications\nBachelor's degree in IT, Business, or related field or equivalent experience\nPMP certification is a plus\n10+ years' experience in technology operations or services management, with a proven track record of managing multi-million-dollar vendor ecosystems.\nProven expertise in contract management, SLA design, and global delivery models\nProficient in data-driven decision-making, using tools like NetSuite OpenAir, ServiceNow, Microsoft Power BI, or advanced Excel to track partner performance and financial impact.\nStrong ability to influence senior stakeholders and lead cross-functional, often global, teams.\nPosition Specifics\nThe initial base salary range for this position is expected to be between $130,000 and $175,000 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to base salary, our compensation package may include other components such as commissions and discretionary bonuses.ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended.\nIf hired, employee will be in an \"at-will position\" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.\n#LI-BM1\n#IND1\nWho We Are\nAt ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results.\nCorporate Values\nRespectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.\nTeamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.\nWork/life balance that supports our employees' varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.\nEmbracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.\nCommitment to Diversity, Inclusion and Belonging\nWe are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.\nePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.\nPhysical Requirements\nWhile performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.\nBy embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.\nePlus maintains a California Consumer Privacy Act (CCPA) Privacy Notice on our Trust Center, available here: CCPA Privacy Notice.\nNotice to Recruiting Agencies: ePlus only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property and will not qualify for any placement or referral fees. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.","datePosted":"2026-08-04T21:19:36.167Z","dateModified":"2026-08-04T21:19:36.167Z","hiringOrganization":{"@type":"Organization","name":"Eplus","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Herndon","addressRegion":"VA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"cb94497fd79a3f80cecfe718"},"url":"https://jobsearcher.com/jobs/cb94497fd79a3f80cecfe718"}}