Administrative Support Representative

Elevate Patient Financial Solutions has an exciting career opportunity available as an Administrative Support Representative. This position will be hybrid, based in our Grand Rapids, MI office with some work from home opportunity. The Full Time schedule for this role will be 8 AM-5 PM (EST), Monday-Friday.Job SummaryThe Administrative Support Representative is responsible for supporting the administrative and finance departments. Responsibilities include distributing and processing mail, filing, scanning, posting payments, and working reports. Also handles projects given by Supervisor and Manager.Essential Duties And ResponsibilitiesSort and Distribute Mail/Returned Mail and checks .Scanning all incoming documentation into Artiva for Admin and Legal Services Team to process and file scanned documentation accordingly.Process non-legal Patient mail, returned mail, and faxes.Approve Statement Counts with Statement Company.Processing lockbox exceptions, and lockbox/ACH errors.Processing returned checks and ACH returnsPrint and mail financial assistance applications and itemized statements.Process bankruptcy, death certificates and other legal documents.Reviewing and posting missing adjustments and payments in Artiva per client system.Process Credit Card declines and credit card chargebacksClient System reconciliation, researching and identifying issues in Artiva relating to the clients and internal files.Rejection ReportsNew Client Implementation Auditing and comparison.Projects for Supervisor and Manager as requested.Other Duties as assigned.Qualifications And RequirementsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities.Excellent communication and organizational skillsExcellent teamwork skillsAbility to multitask.Ability to prioritize assigned tasks on a daily basis.Strong attention to detailExtensive Customer Service experienceAbility to identify trends and issuesStrong ability to adapt to changeVery strong computer and clerical experienceMature attitude and self-directed to work with limited supervision and direction from management.Proficient user of Microsoft Office products (Word, Excel, PowerPoint), Scanner, Copier, Fax MachineRemote and Hybrid positions require internet connections that meet the Company’s upload and download speed criteria. BenefitsElevatePFS believes in making a positive impact not only within our industry but also with our employees –the organization’s greatest asset! We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well-being of our employees and their families.Medical, Dental & Vision Insurance401K (100% match for the first 3% & 50% match for the next 2%)15 days of PTO7 paid Holidays2 Floating holidays1 Elevate Day (floating holiday)Pet InsuranceEmployee referral bonus programTeamwork: We believe in teamwork and having fun togetherCareer Growth: Gain great experience to promote to higher rolesThe salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. This pay scale is not a promise of a particular wage.The job description does not constitute an employment agreement between the employer and Employee and is subject to change by the employer as the needs of the employer and requirements of the job change.ElevatePFS is an Equal Opportunity Employer