Automotive BDC Manager / Business Development

Previous Experience in a Managerial Role within a BDC or Similar EnvironmentCompetitive Salary with Performance-Based IncentivesPTO Awarded Day OneLake Norman CDJR is seeking a qualified SERVICE BDC Manager to oversee our Business Development Center. This position is essential for driving customer engagement and enhancing our service delivery. If you are eager to make an impact and grow within a supportive organization, we want to hear from you!Why You'll Love Working Here:At Lake Norman Chrysler Dodge Jeep Ram, the BDC team is the heartbeat of the dealership — and leadership treats it that way. You'll work in a highâ€'volume, wellâ€'respected CDJR store where your communication skills, organization, and followâ€'through directly contribute to the dealership's success. Instead of feeling like "just a call center," you're part of a professional, customerâ€'focused operation that values accuracy, teamwork, and results.Job Description:As the BDC Manager, you will be responsible for managing the daily operations of the Business Development Center. You will lead a team focused on generating leads, maintaining customer relationships, and ensuring a high level of customer satisfaction. Your role will involve developing strategies to improve performance and meet company goals.What we offer:Competitive salary with performance-based incentivesMedical, Dental, Vision and Life insurance401(k)PTO awarded day one.Paid vacationShort- and Long-Term DisabilityEmployee discount programAdvancement OpportunitiesA Positive and Professional Work EnvironmentWhat You'll Do:Oversee the daily operations of the Business Development CenterManage and train BDC staff to ensure optimal performanceDevelop and implement strategies to increase lead generationMonitor team performance and provide feedback for improvementEnsure high levels of customer satisfaction through excellent serviceCollaborate with other departments to enhance customer experienceWhat You'll Bring:Previous experience in a managerial role within a BDC or similar environmentStrong communication and interpersonal skillsAbility to lead and motivate a teamProficient in using CRM software and other relevant toolsExcellent organizational and time management skillsPlease upload your resume. Completing the online assessment will grant you priority consideration!Must be authorized to work in the U.S. without sponsorship and be a current resident.Pre-employment background checks are required, including MVR, and drug screening.We are an Equal Opportunity Employer.All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.