Support Services Analyst

A company is looking for a Support Services Analyst to provide customer support for its products and systems. Key Responsibilities Provide high-quality support to customers via calls, emails, and chat across multiple platforms Create and track support tickets, ensuring accurate and timely resolutions Manage a small team of contracted agents, including training and handling escalations Required Qualifications High school diploma or equivalent 1+ years experience using Google Suite products 1+ years experience in the Customer Service field Strong leadership skills to manage a contractor cohort Tech-savvy with a proactive approach to learning and problem-solving