{"schemaVersion":"jobsearcher.job.v1","id":"cb32304b3b8ea8df361d4b8d","url":"https://jobsearcher.com/jobs/cb32304b3b8ea8df361d4b8d","canonicalUrl":"https://jobsearcher.com/jobs/cb32304b3b8ea8df361d4b8d","title":"Software Support Coordinator","description":"Software Support Coordinator\nEmployment Type: Full-time, In-Person\nLocation: Orrville, OH\nJob Category: IT\nJarrett is a leading (and still growing) 3rd party logistics company but we’re also family-owned. What sets us apart is the Jarrett Difference, our people are our greatest asset. We have the best people around who are not only incredible resources for all things logistics but are compassionate, innovative, courageous, and so much more. Jarrett has even won the Top Workplaces award for the past three years in a row!\nOur customers come from a variety of industries, but the common denominator is that they all ship something. We’re here to coordinate things between our customer’s supply chain and carriers. To accomplish all of this, our teams use our state-of-the-art proprietary software, jShip, to set up shipments, troubleshoot, answer questions, and fix issues before they become larger problems. Here at Jarrett, we are problem-solvers, and our goal is to do great things for our customers every day.\nFor a Software Support Coordinator, a typical day might include the following:\nTroubleshoot system issues and identify recurring problems\nProvide end-user support for computers, phones, browsers, software, email, and headsets\nCoordinate with departments, ensuring a high level of operational efficiency\nTest system updates in test, beta, and production environments\nProvide reports to developers and supervisors, diagnosing issues with a high degree of detail\nDevelop technical and end-user documentation\nReview computer system capabilities, workflow, and limitations\nThis job might be for you if:\nProblem-solving is where you thrive\nYou enjoy collaborating and being on a team\nYou love helping people and are willing to go the extra mile\nYou’re detail-oriented and like handling multiple tasks\nJarrett might be right for you if:\nYou want to do impactful work\nYou care about the people around you\nYou want to work in a meaningful, innovative, and close-knit culture\nYou enjoy giving back and care about the community that you live and work in\nWhat’s In It For You?\nMedical, Dental, and Vision insurance\nCompany-paid life insurance\nPaid time off\n8 paid holidays each calendar year\n4 hours volunteer paid time off\nCounseling session reimbursement\nCompany wellness program including a gym membership discount\nContinuing education reimbursement\n401K with up to 7% company match\nPaid maternity leave\nMay be eligible for bonus potential\nTraining and career development opportunities\nOpportunities to give back to local communities\nTo learn more about Jarrett, check us out here!\nJarrett is an equal opportunity employer, dedicated to a policy of non-discrimination on the basis of race, color, religion, sex, national origin, ancestry, age, disability or any other characteristic protected by law.","company":"Jarrett","rawCompany":"jarrett","city":"Orrville","state":"OH","isRemote":false,"isActive":false,"createdAt":"2026-08-03T04:25:25.034Z","occupations":[{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Software Support Coordinator","description":"Software Support Coordinator\nEmployment Type: Full-time, In-Person\nLocation: Orrville, OH\nJob Category: IT\nJarrett is a leading (and still growing) 3rd party logistics company but we’re also family-owned. What sets us apart is the Jarrett Difference, our people are our greatest asset. We have the best people around who are not only incredible resources for all things logistics but are compassionate, innovative, courageous, and so much more. Jarrett has even won the Top Workplaces award for the past three years in a row!\nOur customers come from a variety of industries, but the common denominator is that they all ship something. We’re here to coordinate things between our customer’s supply chain and carriers. To accomplish all of this, our teams use our state-of-the-art proprietary software, jShip, to set up shipments, troubleshoot, answer questions, and fix issues before they become larger problems. Here at Jarrett, we are problem-solvers, and our goal is to do great things for our customers every day.\nFor a Software Support Coordinator, a typical day might include the following:\nTroubleshoot system issues and identify recurring problems\nProvide end-user support for computers, phones, browsers, software, email, and headsets\nCoordinate with departments, ensuring a high level of operational efficiency\nTest system updates in test, beta, and production environments\nProvide reports to developers and supervisors, diagnosing issues with a high degree of detail\nDevelop technical and end-user documentation\nReview computer system capabilities, workflow, and limitations\nThis job might be for you if:\nProblem-solving is where you thrive\nYou enjoy collaborating and being on a team\nYou love helping people and are willing to go the extra mile\nYou’re detail-oriented and like handling multiple tasks\nJarrett might be right for you if:\nYou want to do impactful work\nYou care about the people around you\nYou want to work in a meaningful, innovative, and close-knit culture\nYou enjoy giving back and care about the community that you live and work in\nWhat’s In It For You?\nMedical, Dental, and Vision insurance\nCompany-paid life insurance\nPaid time off\n8 paid holidays each calendar year\n4 hours volunteer paid time off\nCounseling session reimbursement\nCompany wellness program including a gym membership discount\nContinuing education reimbursement\n401K with up to 7% company match\nPaid maternity leave\nMay be eligible for bonus potential\nTraining and career development opportunities\nOpportunities to give back to local communities\nTo learn more about Jarrett, check us out here!\nJarrett is an equal opportunity employer, dedicated to a policy of non-discrimination on the basis of race, color, religion, sex, national origin, ancestry, age, disability or any other characteristic protected by law.","datePosted":"2026-08-03T04:25:25.034Z","dateModified":"2026-08-03T04:25:25.034Z","hiringOrganization":{"@type":"Organization","name":"Jarrett","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Orrville","addressRegion":"OH","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"cb32304b3b8ea8df361d4b8d"},"url":"https://jobsearcher.com/jobs/cb32304b3b8ea8df361d4b8d"}}