KYC Manager

Manager, Know Your Customer (KYC)Location: United States of AmericaCategory: Compliance & Risk ManagementCompany OverviewA leading global financial technology company is building infrastructure for digital assets, blockchain-based payments, and internet-scale financial services. The organization develops innovative payment applications and programmable financial infrastructure used by enterprises, financial institutions, and developers worldwide.The company operates in a fast-paced, technology-driven environment focused on expanding access to modern financial systems through digital assets and emerging technologies.About the RoleThe company is seeking a Manager, Know Your Customer (KYC) to join its Compliance Operations team and oversee the day-to-day management and operations of the KYC function. This role will lead a regional team responsible for all aspects of B2B customer onboarding, enhanced due diligence, and periodic reviews.ResponsibilitiesOversee customer KYC onboarding and periodic review processes, including enhanced due diligence and related documentation, policies, and procedures.Manage case volumes across workflows to ensure timely execution and adherence to service-level agreements (SLAs).Review and improve Customer Risk Acceptance memos by providing constructive feedback and ensuring strong risk identification and mitigation.Lead and develop a team of KYC analysts, promoting consistency, quality, and risk-based decision-making.Conduct customer compliance walkthroughs and reviews of client programs and controls, identifying gaps and deficiencies while maintaining a strong client experience.Identify, design, and implement AI-driven enhancements to KYC workflows to improve efficiency, scalability, and analytical capabilities.Collaborate with Commercial teams and serve as a point of escalation for complex compliance issues.Ensure high standards of documentation, audit readiness, and quality assurance across onboarding and review activities.Partner with engineering and product teams to improve compliance operations tools and technological support.Monitor regulatory, enforcement, and industry developments within digital assets and adapt KYC and AML processes accordingly.Build strong cross-functional relationships with QA, Monitoring & Testing, Audit, and examination teams.Qualifications10+ years of experience in AML and KYC reviews for corporate customers, including building and managing scalable KYC programs and governance frameworks.3+ years of people management experience leading analyst teams and driving operational excellence.2+ years of cryptocurrency or digital asset industry experience.Experience leveraging AI-enabled tools within compliance or KYC workflows while maintaining strong controls and regulatory defensibility.Passion for digital currency, blockchain technology, AI, and emerging financial technologies.Strong problem-solving mindset with experience implementing technology-driven operational improvements.Proven ability to collaborate with Product, Engineering, and Business teams to operationalize compliance requirements into scalable systems.Comfortable operating in a rapidly evolving regulatory and technological environment.Strong leadership, relationship management, communication, and project management skills.Experience in RegTech, FinTech, consulting, or digital asset environments preferred.CAMS, CFCS, CFE, or similar certifications preferred.Proficiency with Google Workspace, Slack, and Mac environments; familiarity with AI-assisted workflow tools preferred.Bachelor’s degree required; quantitative, technical, or data-focused degree preferred.Additional InformationThe organization is committed to building an inclusive workplace and offers equal employment opportunities to all qualified applicants regardless of protected status under applicable law.#LI-Remote