{"schemaVersion":"jobsearcher.job.v1","id":"caedd842cef4633febbc80f3","url":"https://jobsearcher.com/jobs/caedd842cef4633febbc80f3","canonicalUrl":"https://jobsearcher.com/jobs/caedd842cef4633febbc80f3","title":"3DX PLM Support engineer","description":"JD:\n1. L1 / L2 Support Operations\nProvide Level 1 & Level 2 support for 3DX PLM platform, addressing user‑reported incidents and service requests within SLA timelines.\n\nPerform incident triage, prioritization (P1–P4), and resolution using ITSM tools (ServiceNow/JIRA).\n\nEnsure minimum downtime and business continuity by timely issue resolution and escalation.\n\n2. Troubleshooting & Issue Resolution\n\nDiagnose and resolve issues related to:\n\nPlatform functionality (ENOVIA, CATIA, DELMIA modules)\n\nUser access, roles, permissions, and lifecycle states\n\nIntegration failures and data inconsistencies\n\nPerform root cause analysis (RCA) for recurring issues and implement preventive fixes.\n\n3. 3DX PLM Modules Support\n\nProvide functional and technical support across key modules:\n\nENOVIA – BOM, Change Management, Product Structure\n\nCATIA / CAD Collaboration – Design integration and workspace issues\n\nDELMIA – Manufacturing / process planning (if applicable)\n\nEnsure proper PLM workflows, lifecycle management, and data governance alignment.\n\n4. CAD & System Integrations\n\nSupport and troubleshoot CAD integrations (CATIA V5/V6, NX, SolidWorks) with 3DX PLM.\n\nHandle PLM–ERP/system integrations (e.g., SAP) and downstream applications.\n\nResolve issues related to:\n\nData synchronization\n\nBOM transfers\n\nCAD file check‑in/check‑out failures\n\n5. System Monitoring & Maintenance\n\nMonitor system logs, performance metrics, and user activity to identify issues proactively.\n\nSupport:\n\nPatch deployments and upgrades\n\nEnvironment maintenance (DEV, QA, PROD)\n\nParticipate in system health checks and performance tuning.\n\n6. User Support & Stakeholder Coordination\n\nAct as a primary interface with business users, engineering teams, and IT teams.\n\nProvide end‑user guidance, training, and usage support.\n\nCollaborate with L3/dev teams for complex issue resolution.\n\nTop Skills\n\n3DX PLM\n\nMQL\n\n#J-18808-Ljbffr","company":"TechDigital Group","rawCompany":"techdigital group","city":"Dearborn","state":"MI","isRemote":false,"isActive":true,"createdAt":"2026-06-20T04:38:48.762Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541330","title":"Engineering Services","slug":"engineering-services"},{"code":"333248","title":"All Other Industrial Machinery Manufacturing","slug":"all-other-industrial-machinery-manufacturing"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"3DX PLM Support engineer","description":"JD:\n1. L1 / L2 Support Operations\nProvide Level 1 & Level 2 support for 3DX PLM platform, addressing user‑reported incidents and service requests within SLA timelines.\n\nPerform incident triage, prioritization (P1–P4), and resolution using ITSM tools (ServiceNow/JIRA).\n\nEnsure minimum downtime and business continuity by timely issue resolution and escalation.\n\n2. Troubleshooting & Issue Resolution\n\nDiagnose and resolve issues related to:\n\nPlatform functionality (ENOVIA, CATIA, DELMIA modules)\n\nUser access, roles, permissions, and lifecycle states\n\nIntegration failures and data inconsistencies\n\nPerform root cause analysis (RCA) for recurring issues and implement preventive fixes.\n\n3. 3DX PLM Modules Support\n\nProvide functional and technical support across key modules:\n\nENOVIA – BOM, Change Management, Product Structure\n\nCATIA / CAD Collaboration – Design integration and workspace issues\n\nDELMIA – Manufacturing / process planning (if applicable)\n\nEnsure proper PLM workflows, lifecycle management, and data governance alignment.\n\n4. CAD & System Integrations\n\nSupport and troubleshoot CAD integrations (CATIA V5/V6, NX, SolidWorks) with 3DX PLM.\n\nHandle PLM–ERP/system integrations (e.g., SAP) and downstream applications.\n\nResolve issues related to:\n\nData synchronization\n\nBOM transfers\n\nCAD file check‑in/check‑out failures\n\n5. System Monitoring & Maintenance\n\nMonitor system logs, performance metrics, and user activity to identify issues proactively.\n\nSupport:\n\nPatch deployments and upgrades\n\nEnvironment maintenance (DEV, QA, PROD)\n\nParticipate in system health checks and performance tuning.\n\n6. User Support & Stakeholder Coordination\n\nAct as a primary interface with business users, engineering teams, and IT teams.\n\nProvide end‑user guidance, training, and usage support.\n\nCollaborate with L3/dev teams for complex issue resolution.\n\nTop Skills\n\n3DX PLM\n\nMQL\n\n#J-18808-Ljbffr","datePosted":"2026-06-20T04:38:48.762Z","dateModified":"2026-06-20T04:38:48.762Z","hiringOrganization":{"@type":"Organization","name":"TechDigital Group","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Dearborn","addressRegion":"MI","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"caedd842cef4633febbc80f3"},"url":"https://jobsearcher.com/jobs/caedd842cef4633febbc80f3"}}