Mobility Location Manager

Job DescriptionThe Branch Manager represents all Hertz Global brands to our customers, community leaders, business partners, vendors and government entities. This position is primarily responsible for the successful delivery and oversight of the Hertz product to internal and external customers. This position provides overall leadership to all employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, safety, service, budgets, and vendor relations. The Branch Manager is responsible to have in-depth knowledge of operations, management, logistics, technology and financial disciplines. The leader must have a proven track record for decisive actions backed by analytical thinking, goal-directed leadership and service-oriented performance. This leader will deliver results through leadership, direction, alignment and motivation.Develop, monitor, modify and assure compliance with the annual business plan to ensure the profitability of the business unitDirect and organize all reservations and pick-ups, develop relationships with existing vendors such as Lyft, Uber and Pep-boysDevelop and implement location strategies to maximize profitability and revenue management opportunities including revenue per unit, etc.Handle or assist in the resolution of customer service issuesEnsure a high level of customer service is maintained at or above the area goalsCoach all staff and empower staff to engage in problem resolution and customer relationsBe active in attending/hosting outside sales meetings or events to promote the company and branch locationContinue to increase the market penetration of the branch and increase revenueDevelop, communicate, and monitor location and individual objectives and consumer knowledge of brands and services, ensuring that they are in line with overall corporate objectivesActively participate in the training, coaching, and mentoring of all Branch staffComplete performance reviews with all Branch staff discuss strengths and development opportunitiesHold weekly staff meetings to keep employees motivated and informed of business operationsConduct Monthly Business Reviews with Branch staff to ensure KPI knowledgeMaintain an environment of positive employee relationsEnsure that all corporate policies and procedures are administered and followed appropriately by all personnel.Must have a valid driver's license and a clean motor vehicle record.The salary for this position is $75k/yr + quarterly bonus potentialEducational BackgroundHigh School Diploma or general equivalency diploma required. Associate's degree preferred. Professional ExperiencePrevious management experience in a fast-paced environmentExperience in car rental, hospitality, or tourism a plusResult orientation with demonstrated history of successDemonstrated ability to direct and motivate teamsProficiency in TechnologyKnowledgeFinancial and business acumenCustomer service resolution practicesExcellent communication techniquesCoaching abilityLabor & Employment lawsOperations ManagementProject ManagementAnalysis and report modeling understandingSkillsHighly organized.Ability to interface with multi-faceted, cross-functional teamsExpert knowledge of Microsoft office suite. Ability to handle complex analysis using Excel. Strong knowledge of PowerPoint.Strong Time Management skillsCustomer service aptitude - Ability to address and resolve customer service issuesFlexible and able to adapt to changesExcellent oral and written communication skillsAbout UsFleet Mobility Solutions, LLC, and each of its subsidiaries operating individually under the trade names "Oro" or "Oro Mobility" manage vehicle fleet to support app‑based and on‑demand mobility services in the United States.US EEO STATEMENTFleet Mobility Solutions, LLC. and each of its subsidiaries operating individually under the trade names "Oro" or "Oro Mobility" operate in the United States. We are an Equal Opportunity Employer and are committed to providing equal employment opportunities to all employees and applicants for employment. We do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, gender identity, or gender expression), national origin, age, disability, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local laws.