{"schemaVersion":"jobsearcher.job.v1","id":"cad2f15b138e1ddfff67f734","url":"https://jobsearcher.com/jobs/cad2f15b138e1ddfff67f734","canonicalUrl":"https://jobsearcher.com/jobs/cad2f15b138e1ddfff67f734","title":"HR Shared Services Coordinator","description":"Human Resource Shared Services Coordinator\nNormal, IL\nWhat you’ll do\nServe as Tier 1 support for employee inquiries across benefits, payroll, pay programs, people systems, policy, and general HR topics—via case, chat, and occasional walk-ups. Own end-to-end case handling: triage, diagnose, resolve or route; document clearly; close the loop on time and in full.\nUse our tools confidently, working in case management and HR systems (e.g., ServiceNow, Workday, iCIMS or similar) to research, process transactions, and keep records accurate.\nCreate clarity at scale by leveraging response templates and knowledge articles; propose updates to keep content current and easy to follow.\nEscalate well: identify risk, apply judgment, and partner with COEs/People Partners when issues need Tier 2 support.\nSupport lifecycle moments (e.g., onboarding tasks, employment changes, offboarding steps) with accuracy, urgency, and a great employee experience.\nMeet quality and timeliness standards (SLA, CSAT, first-contact resolution) while maintaining confidentiality and compliance.\nContinuously improve: flag trends, eliminate root causes, and suggest process or automation opportunities that make support faster and clearer.\nWhat you’ll bring\n2+ years in HR shared services, People Operations, or high-volume employee/customer support.\nSystems fluency with HRIS and ticketing (ServiceNow, Workday, iCIMS or comparable tools).\nClear, empathetic communication—you simplify complexity, document well, and tailor your message to the audience.\nSound judgment and discretion with sensitive information; strong attention to detail and follow-through.\nBias for action in a fast-moving, ambiguous environment; you prioritize, adapt, and finish strong.\nBonus: experience in benefits or payroll support; knowledge base authoring; contact center/chat workflows; shift flexibility during peak cycles.\nJob Types: Full-time, Contract\nBenefits:\n401(k)\nDental insurance\nHealth insurance\nPaid time off\nReferral program\nVision insurance\nWork Location: In person","company":"Kcm Technical","rawCompany":"kcm technical","city":"Normal","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-04-14T10:51:33.817Z","occupations":[{"code":"13-1071.00","title":"Human Resources Specialists","slug":"human-resources-specialists"},{"code":"43-4161.00","title":"Human Resources Assistants, Except Payroll and Timekeeping","slug":"human-resources-assistants-except-payroll-and-timekeeping"},{"code":"11-3121.00","title":"Human Resources Managers","slug":"human-resources-managers"}],"industries":[{"code":"923130","title":"Administration of Human Resource Programs (except Education, Public Health, and Veterans' Affairs Programs)","slug":"administration-of-human-resource-programs-except-education-public-health-and-veterans-affairs-programs"},{"code":"561330","title":"Professional Employer Organizations","slug":"professional-employer-organizations"},{"code":"624190","title":"Other Individual and Family Services","slug":"other-individual-and-family-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"HR Shared Services Coordinator","description":"Human Resource Shared Services Coordinator\nNormal, IL\nWhat you’ll do\nServe as Tier 1 support for employee inquiries across benefits, payroll, pay programs, people systems, policy, and general HR topics—via case, chat, and occasional walk-ups. Own end-to-end case handling: triage, diagnose, resolve or route; document clearly; close the loop on time and in full.\nUse our tools confidently, working in case management and HR systems (e.g., ServiceNow, Workday, iCIMS or similar) to research, process transactions, and keep records accurate.\nCreate clarity at scale by leveraging response templates and knowledge articles; propose updates to keep content current and easy to follow.\nEscalate well: identify risk, apply judgment, and partner with COEs/People Partners when issues need Tier 2 support.\nSupport lifecycle moments (e.g., onboarding tasks, employment changes, offboarding steps) with accuracy, urgency, and a great employee experience.\nMeet quality and timeliness standards (SLA, CSAT, first-contact resolution) while maintaining confidentiality and compliance.\nContinuously improve: flag trends, eliminate root causes, and suggest process or automation opportunities that make support faster and clearer.\nWhat you’ll bring\n2+ years in HR shared services, People Operations, or high-volume employee/customer support.\nSystems fluency with HRIS and ticketing (ServiceNow, Workday, iCIMS or comparable tools).\nClear, empathetic communication—you simplify complexity, document well, and tailor your message to the audience.\nSound judgment and discretion with sensitive information; strong attention to detail and follow-through.\nBias for action in a fast-moving, ambiguous environment; you prioritize, adapt, and finish strong.\nBonus: experience in benefits or payroll support; knowledge base authoring; contact center/chat workflows; shift flexibility during peak cycles.\nJob Types: Full-time, Contract\nBenefits:\n401(k)\nDental insurance\nHealth insurance\nPaid time off\nReferral program\nVision insurance\nWork Location: In person","datePosted":"2026-04-14T10:51:33.817Z","dateModified":"2026-04-14T10:51:33.817Z","hiringOrganization":{"@type":"Organization","name":"Kcm Technical","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Normal","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"cad2f15b138e1ddfff67f734"},"url":"https://jobsearcher.com/jobs/cad2f15b138e1ddfff67f734"}}