Customer Service Specialist

Customer Service SpecialistStarting Salary: $40,000 Schedule: Monday-Friday, 8:00 AM-5:00 PM (CT) Work Environment: Fully onsite (DFW / Carrollton area)A growing service-based organization is seeking a polished and well‑spoken Customer Service Specialist to serve as the first point of contact for inbound customer inquiries. This is a brand‑new role within the marketing/contact center team and offers strong long‑term growth potential, including future leadership opportunities.This position is ideal for someone with a customer service foundation, sales mentality, and CRM experience who thrives in a fast‑paced, high‑volume environment.What You'll DoAnswer and manage a high volume of inbound calls with professionalism and urgencyConvert inbound inquiries into scheduled appointments and booked jobsAccurately capture customer details, service needs, and call outcomes in CRM systems (Salesforce)Follow up on missed calls, unsold opportunities, and pending estimatesIdentify and flag low‑quality or irrelevant leads to support marketing optimizationProvide basic service and pricing guidance while setting clear customer expectationsMaintain a strong brand presence through call quality, tone, and adherence to scriptsPartner closely with internal teams to ensure scheduling accuracy and customer satisfactionEscalate customer concerns as needed and support issue resolutionIdentify trends in call quality, feedback, and missed opportunities and share insights with leadershipMust‑Have Qualifications1-3 years of experience in a call center, customer service, dispatch, scheduling, or inbound sales roleHands‑on experience using Salesforce or a comparable CRMStrong phone presence with polished, professional communication skillsSales‑minded approach with confidence converting calls into booked servicesAbility to multitask, stay organized, and work efficiently under pressureHigh attention to detail and follow‑through Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com. Benefits Information:Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.We look forward to working with you.Beacon Hill. Employing the Future (TM)