{"schemaVersion":"jobsearcher.job.v1","id":"ca6dac00757e8a100e2e8b6a","url":"https://jobsearcher.com/jobs/ca6dac00757e8a100e2e8b6a","canonicalUrl":"https://jobsearcher.com/jobs/ca6dac00757e8a100e2e8b6a","title":"Operations Manager","description":"Job Summary:\nThe Operations Manager is a key leadership role responsible for executing day-to-day warehouse and distribution operations within a fast-paced third-party logistics (3PL) environment. Reporting to the Senior Operations Manager, this position serves as the second-in-command, ensuring operational stability, performance, and disciplined execution across all shifts, with direct ownership of off-shift operations.\nThis role is accountable for delivering consistent results across core operational functions including inbound, outbound, inventory control, labor management, and service performance. The Operations Manager leads frontline execution, drives accountability across supervisors, and ensures operational standards are maintained in alignment with customer requirements and company expectations.\nOperating in a customer-integrated environment with Steve Madden, this role provides direct support to the Senior Operations Manager in client engagement. While not the primary point of contact, the Operations Manager is expected to maintain full operational and system knowledge, enabling them to effectively interact with the customer as needed and ensure continuity with no disruption to service, communication, or execution from the customer’s perspective.\nIn addition to operational leadership, the role leverages data, reporting, and system insight to identify performance gaps, improve efficiency, and support continuous improvement initiatives within a customer-controlled WMS environment.\nEssential Duties and Responsibilities:\nOperational Execution & Shift Leadership\nLead and manage day-to-day warehouse operations across inbound, outbound, and inventory control functions\nExecute operational plans established by the Senior Operations Manager, ensuring consistent performance against service, productivity, and quality expectations\nOwn and lead off-shift operations (tentatively Sunday–Thursday, including Sunday day shift and early morning weekday shifts), ensuring leadership presence during critical operating hours\nServe as the senior operational leader on shift, responsible for decision-making, issue resolution, and performance management\nEnsure effective shift-to-shift communication, handoffs, and continuity of operations across all functions\nDrive adherence to standard operating procedures and ensure consistency in execution\nUtilize operational data and reporting to proactively identify performance gaps, risks, and inefficiencies during shift execution\nMake real-time, data-informed decisions to adjust priorities, labor allocation, and workflow to meet service targets\nMonitor shift-level performance metrics and drive immediate corrective actions as needed\nOperational Analytics & Reporting\nGenerate and analyze operational reports to support daily, weekly, and monthly performance reviews\nIdentify trends and provide recommendations to improve efficiency, reduce cost, and enhance service levels\nPartner with leadership to ensure data accuracy and alignment across reporting systems\nSupport reporting needs for both internal leadership and customer requirements\nInbound, Outbound & Inventory Management\nOversee receiving, putaway, replenishment, picking, packing, and shipping operations to ensure accuracy and throughput targets are achieved\nManage inventory control processes including cycle counts, audits, reconciliations, and discrepancy resolution\nEnsure inventory accuracy and alignment between physical product and WMS records\nIdentify and resolve operational issues impacting flow of goods, order accuracy, or service levels\nCoordinate with cross-functional teams to ensure timely and efficient movement of product\nTeam Leadership & Development\nLead, coach, and develop supervisors and frontline teams to drive a high-performance culture\nEstablish clear expectations, accountability, and performance standards across all shifts\nEnsure consistent leadership presence and support for off-shift teams\nPromote a culture of safety, discipline, and continuous improvement\nDevelop team capability to operate effectively in a system-driven, fast-paced environment\nCompliance & Safety\nEnsure compliance with company policies, safety standards, and customer requirements\nMaintain a safe working environment through consistent enforcement of safety practices and procedures\nPartner with HR and leadership to address safety concerns, incidents, and training needs\nCost Control & Operational Efficiency\nSupport execution of labor and operating budgets through disciplined resource management\nIdentify opportunities to improve efficiency, reduce waste, and control costs without impacting service levels\nAlign operational execution with financial and productivity goals\nAttendance & Reliability\nMaintain consistent and reliable attendance, including adherence to scheduled shifts, start times, and assigned work hours\nDemonstrate the ability to work a non-traditional schedule, including Sunday operations, early morning shifts, and extended hours as required by business needs\nProvide appropriate notice for absences in accordance with company policy and ensure proper coverage and communication\nLabor Management & Workforce Execution\nManage labor planning and execution in alignment with volume, service requirements, and productivity targets\nDrive workforce productivity through direct supervision, performance management, and accountability\nAdjust staffing and priorities in real-time to respond to changing operational demands\nPartner with HR and leadership on staffing, training, performance management, and disciplinary actions\nDevelop frontline leadership (supervisors/leads) to operate effectively and independently, particularly during off-shift hours\nAnalyze labor performance, productivity trends, and utilization to optimize staffing and improve efficiency\nUse historical data and volume trends to support labor planning and scheduling decisions\nIdentify and address productivity gaps using performance data and reporting tools\nCustomer Support & Operational Alignment (Secondary Interface)\nSupport the Senior Operations Manager in maintaining strong customer relationships and service performance\nServe as a secondary operational point of contact for Steve Madden, stepping in as needed to support communication, issue resolution, and execution\nMaintain full working knowledge of customer requirements, processes, and WMS functionality to ensure no disruption in service or communication when engaging directly with the customer\nParticipate in customer discussions, operational reviews, and issue resolution as directed\nEnsure operational execution consistently meets customer SLAs and expectations\nUtilize data and reporting to support customer discussions, issue resolution, and performance reviews\nProvide data-backed explanations for operational performance, challenges, and corrective actions when engaging with the customer\nEnsure alignment between internal reporting and customer-facing metrics within the WMS environment\nWMS Execution & Operational Discipline\nEnsure strict adherence to all customer-controlled WMS processes and transaction requirements\nMonitor system activity to ensure data accuracy, proper transaction flow, and compliance with customer standards\nTroubleshoot operational and system-related issues impacting execution\nReinforce system discipline across all levels of the operation to maintain inventory integrity and operational accuracy\nPartner with internal and customer stakeholders to address system gaps or inefficiencies\nMonitor WMS data accuracy and transaction integrity, identifying discrepancies and driving resolution\nAnalyze system data to uncover root causes of operational issues (mis-picks, shorts, delays, etc.)\nEnsure data accuracy is maintained to support reporting, billing, and customer visibility\nPerformance Management & Continuous Improvement\nMonitor operational KPIs including productivity, accuracy, service levels, and inventory performance\nIdentify performance gaps and implement corrective actions to improve results\nUse operational data and reporting tools to support decision-making and drive efficiencies\nLead continuous improvement initiatives focused on throughput, cost control, and operational effectiveness\nSupport implementation of process improvements within the constraints of a customer-managed system\nDevelop, track, and analyze key performance indicators (KPIs) across productivity, accuracy, and service levels\nTranslate operational data into actionable insights and improvement plans\nIdentify trends, recurring issues, and performance patterns to drive root cause analysis\nSupport implementation of process improvements using data to validate results and measure impact\nPrepare and review operational reports for leadership, identifying risks and opportunities\nServe as a reliable leadership presence during assigned shifts, particularly in off-shift operations\nPerformance Standards & Accountability\nConsistently meet or exceed defined performance expectations, including operational KPIs, productivity, accuracy, and service levels\nDemonstrate the ability to effectively execute job responsibilities in a fast-paced, customer-driven environment\nMaintain a high level of accountability, responsiveness, and follow-through in all assigned duties\nPerform all essential job functions in a safe, efficient, and compliant manner\nAdapt to changing operational needs while maintaining performance standards\nThe duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.\nKnowledge, Skills, and Abilities\nStrong working knowledge of warehouse operations including inbound, outbound, inventory control, and order fulfillment processes\nDemonstrated ability to lead operations in a high-volume 3PL environment with customer-specific requirements\nProficient in interpreting operational metrics and using data to drive performance improvements\nSolid understanding of WMS-driven operations, inventory accuracy controls, and transaction discipline\nStrong analytical skills with the ability to interpret operational data and translate insights into actionable improvements\nProficiency in using data to drive decision-making in a warehouse or 3PL environment\nAdvanced Excel skills and experience working with operational reports and performance metrics\nAbility to identify trends, root causes, and performance drivers using data\nAbility to manage and prioritize multiple operational demands in a fast-paced environment\nStrong leadership and people management skills, including coaching, performance management, and team development\nEffective verbal and written communication skills, with the ability to interact with frontline staff, leadership, and customer representatives\nProven problem-solving and decision-making skills under time-sensitive conditions\nAbility to work independently during off-shift hours while maintaining alignment with leadership direction\nHigh level of accountability, ownership, and operational discipline\nEquipment & Systems Knowledge\nWarehouse Management Systems (WMS), preferably in a customer-controlled or 3PL environment\nMicrosoft Office Suite:\nAdvanced Excel (pivot tables, data analysis, reporting)\nWord and Outlook\nLabor management and productivity tracking systems (preferred)\nRF scanners, barcode systems, and warehouse automation tools\nFamiliarity with ERP systems and system integrations (preferred)\nExposure to data visualization tools (Power BI, Tableau, or similar) is a plus\nExperience Requirements\nMinimum 5–7 years of experience in warehouse, distribution, or third-party logistics (3PL) operations\nMinimum 3 years of direct leadership experience managing supervisors and frontline teams\nExperience managing operations across multiple shifts or non-traditional schedules strongly preferred\nProven experience working in customer-driven environments with service level agreements (SLAs)\nExperience with inventory management, cycle counting, and discrepancy resolution\nDemonstrated ability to manage labor planning, productivity, and operational execution\nEducation Requirements\nBachelor’s degree in Supply Chain, Logistics, Business Administration, or related field preferred\nEquivalent combination of education and relevant work experience will be considered\nCertifications (Preferred)\nLean, Six Sigma, or other continuous improvement certifications\nOSHA safety training or certifications (preferred but not required)","company":"Act Fulfillment","rawCompany":"act fulfillment","city":"Bloomington","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-08-03T22:20:24.967Z","occupations":[{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"11-3071.00","title":"Transportation, Storage, and Distribution Managers","slug":"transportation-storage-and-distribution-managers"},{"code":"11-3051.00","title":"Industrial Production Managers","slug":"industrial-production-managers"}],"industries":[{"code":"493110","title":"General Warehousing and Storage","slug":"general-warehousing-and-storage"},{"code":"493190","title":"Other Warehousing and Storage","slug":"other-warehousing-and-storage"},{"code":"541614","title":"Process, Physical Distribution, and Logistics Consulting Services","slug":"process-physical-distribution-and-logistics-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Operations Manager","description":"Job Summary:\nThe Operations Manager is a key leadership role responsible for executing day-to-day warehouse and distribution operations within a fast-paced third-party logistics (3PL) environment. Reporting to the Senior Operations Manager, this position serves as the second-in-command, ensuring operational stability, performance, and disciplined execution across all shifts, with direct ownership of off-shift operations.\nThis role is accountable for delivering consistent results across core operational functions including inbound, outbound, inventory control, labor management, and service performance. The Operations Manager leads frontline execution, drives accountability across supervisors, and ensures operational standards are maintained in alignment with customer requirements and company expectations.\nOperating in a customer-integrated environment with Steve Madden, this role provides direct support to the Senior Operations Manager in client engagement. While not the primary point of contact, the Operations Manager is expected to maintain full operational and system knowledge, enabling them to effectively interact with the customer as needed and ensure continuity with no disruption to service, communication, or execution from the customer’s perspective.\nIn addition to operational leadership, the role leverages data, reporting, and system insight to identify performance gaps, improve efficiency, and support continuous improvement initiatives within a customer-controlled WMS environment.\nEssential Duties and Responsibilities:\nOperational Execution & Shift Leadership\nLead and manage day-to-day warehouse operations across inbound, outbound, and inventory control functions\nExecute operational plans established by the Senior Operations Manager, ensuring consistent performance against service, productivity, and quality expectations\nOwn and lead off-shift operations (tentatively Sunday–Thursday, including Sunday day shift and early morning weekday shifts), ensuring leadership presence during critical operating hours\nServe as the senior operational leader on shift, responsible for decision-making, issue resolution, and performance management\nEnsure effective shift-to-shift communication, handoffs, and continuity of operations across all functions\nDrive adherence to standard operating procedures and ensure consistency in execution\nUtilize operational data and reporting to proactively identify performance gaps, risks, and inefficiencies during shift execution\nMake real-time, data-informed decisions to adjust priorities, labor allocation, and workflow to meet service targets\nMonitor shift-level performance metrics and drive immediate corrective actions as needed\nOperational Analytics & Reporting\nGenerate and analyze operational reports to support daily, weekly, and monthly performance reviews\nIdentify trends and provide recommendations to improve efficiency, reduce cost, and enhance service levels\nPartner with leadership to ensure data accuracy and alignment across reporting systems\nSupport reporting needs for both internal leadership and customer requirements\nInbound, Outbound & Inventory Management\nOversee receiving, putaway, replenishment, picking, packing, and shipping operations to ensure accuracy and throughput targets are achieved\nManage inventory control processes including cycle counts, audits, reconciliations, and discrepancy resolution\nEnsure inventory accuracy and alignment between physical product and WMS records\nIdentify and resolve operational issues impacting flow of goods, order accuracy, or service levels\nCoordinate with cross-functional teams to ensure timely and efficient movement of product\nTeam Leadership & Development\nLead, coach, and develop supervisors and frontline teams to drive a high-performance culture\nEstablish clear expectations, accountability, and performance standards across all shifts\nEnsure consistent leadership presence and support for off-shift teams\nPromote a culture of safety, discipline, and continuous improvement\nDevelop team capability to operate effectively in a system-driven, fast-paced environment\nCompliance & Safety\nEnsure compliance with company policies, safety standards, and customer requirements\nMaintain a safe working environment through consistent enforcement of safety practices and procedures\nPartner with HR and leadership to address safety concerns, incidents, and training needs\nCost Control & Operational Efficiency\nSupport execution of labor and operating budgets through disciplined resource management\nIdentify opportunities to improve efficiency, reduce waste, and control costs without impacting service levels\nAlign operational execution with financial and productivity goals\nAttendance & Reliability\nMaintain consistent and reliable attendance, including adherence to scheduled shifts, start times, and assigned work hours\nDemonstrate the ability to work a non-traditional schedule, including Sunday operations, early morning shifts, and extended hours as required by business needs\nProvide appropriate notice for absences in accordance with company policy and ensure proper coverage and communication\nLabor Management & Workforce Execution\nManage labor planning and execution in alignment with volume, service requirements, and productivity targets\nDrive workforce productivity through direct supervision, performance management, and accountability\nAdjust staffing and priorities in real-time to respond to changing operational demands\nPartner with HR and leadership on staffing, training, performance management, and disciplinary actions\nDevelop frontline leadership (supervisors/leads) to operate effectively and independently, particularly during off-shift hours\nAnalyze labor performance, productivity trends, and utilization to optimize staffing and improve efficiency\nUse historical data and volume trends to support labor planning and scheduling decisions\nIdentify and address productivity gaps using performance data and reporting tools\nCustomer Support & Operational Alignment (Secondary Interface)\nSupport the Senior Operations Manager in maintaining strong customer relationships and service performance\nServe as a secondary operational point of contact for Steve Madden, stepping in as needed to support communication, issue resolution, and execution\nMaintain full working knowledge of customer requirements, processes, and WMS functionality to ensure no disruption in service or communication when engaging directly with the customer\nParticipate in customer discussions, operational reviews, and issue resolution as directed\nEnsure operational execution consistently meets customer SLAs and expectations\nUtilize data and reporting to support customer discussions, issue resolution, and performance reviews\nProvide data-backed explanations for operational performance, challenges, and corrective actions when engaging with the customer\nEnsure alignment between internal reporting and customer-facing metrics within the WMS environment\nWMS Execution & Operational Discipline\nEnsure strict adherence to all customer-controlled WMS processes and transaction requirements\nMonitor system activity to ensure data accuracy, proper transaction flow, and compliance with customer standards\nTroubleshoot operational and system-related issues impacting execution\nReinforce system discipline across all levels of the operation to maintain inventory integrity and operational accuracy\nPartner with internal and customer stakeholders to address system gaps or inefficiencies\nMonitor WMS data accuracy and transaction integrity, identifying discrepancies and driving resolution\nAnalyze system data to uncover root causes of operational issues (mis-picks, shorts, delays, etc.)\nEnsure data accuracy is maintained to support reporting, billing, and customer visibility\nPerformance Management & Continuous Improvement\nMonitor operational KPIs including productivity, accuracy, service levels, and inventory performance\nIdentify performance gaps and implement corrective actions to improve results\nUse operational data and reporting tools to support decision-making and drive efficiencies\nLead continuous improvement initiatives focused on throughput, cost control, and operational effectiveness\nSupport implementation of process improvements within the constraints of a customer-managed system\nDevelop, track, and analyze key performance indicators (KPIs) across productivity, accuracy, and service levels\nTranslate operational data into actionable insights and improvement plans\nIdentify trends, recurring issues, and performance patterns to drive root cause analysis\nSupport implementation of process improvements using data to validate results and measure impact\nPrepare and review operational reports for leadership, identifying risks and opportunities\nServe as a reliable leadership presence during assigned shifts, particularly in off-shift operations\nPerformance Standards & Accountability\nConsistently meet or exceed defined performance expectations, including operational KPIs, productivity, accuracy, and service levels\nDemonstrate the ability to effectively execute job responsibilities in a fast-paced, customer-driven environment\nMaintain a high level of accountability, responsiveness, and follow-through in all assigned duties\nPerform all essential job functions in a safe, efficient, and compliant manner\nAdapt to changing operational needs while maintaining performance standards\nThe duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.\nKnowledge, Skills, and Abilities\nStrong working knowledge of warehouse operations including inbound, outbound, inventory control, and order fulfillment processes\nDemonstrated ability to lead operations in a high-volume 3PL environment with customer-specific requirements\nProficient in interpreting operational metrics and using data to drive performance improvements\nSolid understanding of WMS-driven operations, inventory accuracy controls, and transaction discipline\nStrong analytical skills with the ability to interpret operational data and translate insights into actionable improvements\nProficiency in using data to drive decision-making in a warehouse or 3PL environment\nAdvanced Excel skills and experience working with operational reports and performance metrics\nAbility to identify trends, root causes, and performance drivers using data\nAbility to manage and prioritize multiple operational demands in a fast-paced environment\nStrong leadership and people management skills, including coaching, performance management, and team development\nEffective verbal and written communication skills, with the ability to interact with frontline staff, leadership, and customer representatives\nProven problem-solving and decision-making skills under time-sensitive conditions\nAbility to work independently during off-shift hours while maintaining alignment with leadership direction\nHigh level of accountability, ownership, and operational discipline\nEquipment & Systems Knowledge\nWarehouse Management Systems (WMS), preferably in a customer-controlled or 3PL environment\nMicrosoft Office Suite:\nAdvanced Excel (pivot tables, data analysis, reporting)\nWord and Outlook\nLabor management and productivity tracking systems (preferred)\nRF scanners, barcode systems, and warehouse automation tools\nFamiliarity with ERP systems and system integrations (preferred)\nExposure to data visualization tools (Power BI, Tableau, or similar) is a plus\nExperience Requirements\nMinimum 5–7 years of experience in warehouse, distribution, or third-party logistics (3PL) operations\nMinimum 3 years of direct leadership experience managing supervisors and frontline teams\nExperience managing operations across multiple shifts or non-traditional schedules strongly preferred\nProven experience working in customer-driven environments with service level agreements (SLAs)\nExperience with inventory management, cycle counting, and discrepancy resolution\nDemonstrated ability to manage labor planning, productivity, and operational execution\nEducation Requirements\nBachelor’s degree in Supply Chain, Logistics, Business Administration, or related field preferred\nEquivalent combination of education and relevant work experience will be considered\nCertifications (Preferred)\nLean, Six Sigma, or other continuous improvement certifications\nOSHA safety training or certifications (preferred but not required)","datePosted":"2026-08-03T22:20:24.967Z","dateModified":"2026-08-03T22:20:24.967Z","hiringOrganization":{"@type":"Organization","name":"Act Fulfillment","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bloomington","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ca6dac00757e8a100e2e8b6a"},"url":"https://jobsearcher.com/jobs/ca6dac00757e8a100e2e8b6a"}}