{"schemaVersion":"jobsearcher.job.v1","id":"ca6ce1d2cc7628567b390ade","url":"https://jobsearcher.com/jobs/ca6ce1d2cc7628567b390ade","canonicalUrl":"https://jobsearcher.com/jobs/ca6ce1d2cc7628567b390ade","title":"Client Support - Bilingual Vietnamese","description":"This role is intended for Vietnamese fluent speakers, including reading and writing proficiency.\n\nAre you ready to go uP?\n\nWe are named in Top Workplaces NYC for 2021, 2024, and 2026!\nWe are one of the winners of USPAACC’s Fast 100 Asian American Business awards\nWe are recognized as one of the Top 5000 in Inc. Magazine’s Fastest Growing Private Companies\nWe were a finalist for Best ISO of the Year by ETA in 2024\nWe were awarded as a Growth Accelerator on the CO-100, an exclusive list that the U.S. Chamber of Commerce recognizes as America's top 100 small and medium sized businesses\n\nWant to learn more about our company events?\nClick here: Universal Processing Company Events\n\nWhy Should You Join Universal Processing?\n\nYou want to work at a minority owned Fintech company that empowers small to medium-sized businesses\nYou are passionate to serve and support our local community and their growth\nYou get on-the-job training to get you familiar with the industry and the role\nYou get medical, vision, and dental coverage, generous PTO, 401k\nWe offer periodic performance review for potential salary increase\nCompensation: This is a non-exempt position, with a monthly salary of $3,150 during the probationary period. Upon successful completion of the probationary period, the base rate will increase to $3,500.\n\nRole Summary: The Client Support role is a fully onsite position 5 days a week in our Plano, TX office. This position is a critical role that interacts directly with our clients and supports our sales effort.\n\nA Work Day of a Client Support\n\nResponsibilities:\nProcessing client applications for different credit card processing services, and inputs client information by using company client management system.\nListening and responding to customers’ concerns and needs; identifies customers’ requirements and provides the appropriate solutions.\nChecking to ensure that appropriate changes were made to resolve clients’ problems.\nKeeping records of clients’ interactions, recording details of inquiries, complaints, or comments, as well as actions taken.\nContacting clients to respond to inquiries or to notify them of new regulations or any planned adjustments.\nServing as a liaison or translator between merchants and Priority Payment System or First Data to resolve funding or terminal issues.\nProviding technical assistance and support for incoming queries and issues related to terminal hardware.\nScheduling work to ensure accurate phone coverage, monitors priority of calls and shifts escalated calls to assure resolution of problems.\nAssisting in planning and implementing department goals and makes recommendations to management to improve efficiency effectiveness.\n\nQualifications:\n\nMust be authorized to work in the US at the time of hire. We are an E-Verify employer!\nBilingual proficiency in Vietnamese is required; must be able to read and write.\nStrong communication skills, critical thinking, detail-oriented, and analytical abilities.\nAble to actively listen to clients and interact with clients in a friendly and patient manner\nAble to take initiative to solve problem effectively\nSelf-motivated to learn new systems and installation of products\nAble to accomplish tasks before deadlines and be detail-oriented\nAble to work efficiently as part of a team and as an individual\nProficient with Excel and Word\n\nAbout uP:\nSince 2003, Universal Processing has dedicated itself to growing the unique needs of small and medium-sized businesses by putting people before profits. Differentiated from the major credit card processing providers, UP’s consultants and support team speak the languages its clients speak, and the business focuses on ingenious customer service, care, support, and reasonable pricing. Today, the Company successfully serves 22,000 clients across the nation. Within 10 years of business, the Company emerged as one of the fastest-growing payments processing companies in the U.S. Nominated as the best ISO of 2024 by ETA and awarded as a Growth Accelerator in CO-100, the Company is soon to become the second AAPI owned payment processor company in US history. In February 2024, Universal Processing changed its branding to Let’s Go uP, to commemorate its legacy and evolution.\n\nAt Let’s Go uP, we are an equal employment opportunity employer.\n\nTo learn more about us, please visit us at: https://letsgoup.com.\n\nLet's Go uP Together!\nQqHikFNN4p","company":"Universal Processing","rawCompany":"universal processing","city":"Plano","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-08-27T11:15:24.263Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-9061.00","title":"Office Clerks, General","slug":"office-clerks-general"},{"code":"43-9199.00","title":"Office and Administrative Support Workers, All Other","slug":"office-and-administrative-support-workers-all-other"}],"industries":[{"code":"522390","title":"Other Activities Related to Credit Intermediation","slug":"other-activities-related-to-credit-intermediation"},{"code":"541930","title":"Translation and Interpretation Services","slug":"translation-and-interpretation-services"},{"code":"541990","title":"All Other Professional, Scientific, and Technical Services","slug":"all-other-professional-scientific-and-technical-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Client Support - Bilingual Vietnamese","description":"This role is intended for Vietnamese fluent speakers, including reading and writing proficiency.\n\nAre you ready to go uP?\n\nWe are named in Top Workplaces NYC for 2021, 2024, and 2026!\nWe are one of the winners of USPAACC’s Fast 100 Asian American Business awards\nWe are recognized as one of the Top 5000 in Inc. Magazine’s Fastest Growing Private Companies\nWe were a finalist for Best ISO of the Year by ETA in 2024\nWe were awarded as a Growth Accelerator on the CO-100, an exclusive list that the U.S. Chamber of Commerce recognizes as America's top 100 small and medium sized businesses\n\nWant to learn more about our company events?\nClick here: Universal Processing Company Events\n\nWhy Should You Join Universal Processing?\n\nYou want to work at a minority owned Fintech company that empowers small to medium-sized businesses\nYou are passionate to serve and support our local community and their growth\nYou get on-the-job training to get you familiar with the industry and the role\nYou get medical, vision, and dental coverage, generous PTO, 401k\nWe offer periodic performance review for potential salary increase\nCompensation: This is a non-exempt position, with a monthly salary of $3,150 during the probationary period. Upon successful completion of the probationary period, the base rate will increase to $3,500.\n\nRole Summary: The Client Support role is a fully onsite position 5 days a week in our Plano, TX office. This position is a critical role that interacts directly with our clients and supports our sales effort.\n\nA Work Day of a Client Support\n\nResponsibilities:\nProcessing client applications for different credit card processing services, and inputs client information by using company client management system.\nListening and responding to customers’ concerns and needs; identifies customers’ requirements and provides the appropriate solutions.\nChecking to ensure that appropriate changes were made to resolve clients’ problems.\nKeeping records of clients’ interactions, recording details of inquiries, complaints, or comments, as well as actions taken.\nContacting clients to respond to inquiries or to notify them of new regulations or any planned adjustments.\nServing as a liaison or translator between merchants and Priority Payment System or First Data to resolve funding or terminal issues.\nProviding technical assistance and support for incoming queries and issues related to terminal hardware.\nScheduling work to ensure accurate phone coverage, monitors priority of calls and shifts escalated calls to assure resolution of problems.\nAssisting in planning and implementing department goals and makes recommendations to management to improve efficiency effectiveness.\n\nQualifications:\n\nMust be authorized to work in the US at the time of hire. We are an E-Verify employer!\nBilingual proficiency in Vietnamese is required; must be able to read and write.\nStrong communication skills, critical thinking, detail-oriented, and analytical abilities.\nAble to actively listen to clients and interact with clients in a friendly and patient manner\nAble to take initiative to solve problem effectively\nSelf-motivated to learn new systems and installation of products\nAble to accomplish tasks before deadlines and be detail-oriented\nAble to work efficiently as part of a team and as an individual\nProficient with Excel and Word\n\nAbout uP:\nSince 2003, Universal Processing has dedicated itself to growing the unique needs of small and medium-sized businesses by putting people before profits. Differentiated from the major credit card processing providers, UP’s consultants and support team speak the languages its clients speak, and the business focuses on ingenious customer service, care, support, and reasonable pricing. Today, the Company successfully serves 22,000 clients across the nation. Within 10 years of business, the Company emerged as one of the fastest-growing payments processing companies in the U.S. Nominated as the best ISO of 2024 by ETA and awarded as a Growth Accelerator in CO-100, the Company is soon to become the second AAPI owned payment processor company in US history. In February 2024, Universal Processing changed its branding to Let’s Go uP, to commemorate its legacy and evolution.\n\nAt Let’s Go uP, we are an equal employment opportunity employer.\n\nTo learn more about us, please visit us at: https://letsgoup.com.\n\nLet's Go uP Together!\nQqHikFNN4p","datePosted":"2026-08-27T11:15:24.263Z","dateModified":"2026-08-27T11:15:24.263Z","hiringOrganization":{"@type":"Organization","name":"Universal Processing","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Plano","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ca6ce1d2cc7628567b390ade"},"url":"https://jobsearcher.com/jobs/ca6ce1d2cc7628567b390ade"}}