Café Member

Job TypePart-timeDescriptionJOB SUMMARY:To assist in supporting the mission of the organization through the profitable operation of the Blue Palmetto Cafe, providing a quality experience for the visitorsESSENTIAL DUTIES AND RESPONSIBILITIES: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.Sales and Customer ServiceMaintain neat & professional personal appearance and cheerful, professional attitudeGreet and make eye contact with customers entering CafeBe knowledgeable about the menu in order to answer customer questions and explain the ingredientsHave adequate knowledge about the Gardens, Bok Tower, El Retiro, special events and local areaAssist customers as requested, and get assistance if you do not knowEncourage customer comments and requestsSatisfy customers regarding their comments and complaintsEnsure that the cashier counter is properly attendedEnsure that the telephone is answered promptlyRing the bell for help when alone if more than 2 parties are waitingParticipate in onsite and offsite sales or special eventsCafé Maintenance and AppearanceMaintain Café displays to be attractive, clean and customer-friendlyUtilize and maintain approved signageCreate appropriate displays for holidays and to promote BTG special eventsMaintain a pleasant environment in customer and work areasMaintain cleanliness daily of customer and work areasMaintain stockroom, storage areas, walk-in, and freezer in neat, orderly, and rotated fashionSweep floors daily and mop on weekendsClean door glass and refrigerated case glass daily and as neededDust shelves, counters, and windowsills as neededPick up trash in patio area flower beds as assignedKeep patio tables & chairs cleanKeep all areas free of safety hazardsMaintain neat and safe environment while preparing food and cleaningAt end of day, ensure that Cafe is orderly, computers are un-plugged, lights are out, doors are locked, and alarm is setTake trash and broken down cardboard boxes to dumpsters CommunicationProvide schedule requests well in advance, and cooperate in solving any conflictsReport low levels of foods and supplies for re-orderingImmediately report any suspicious person/activities or safety hazards to management staffCommunicate your suggestions, ideas, comments, problems and complaints, as well as those from the visitors to the Café Services Manager or other managers, as appropriateBe a team player and maintain open communication with staff and volunteersAttend full-staff meetings and training sessions as scheduledAnswer telephone and respond appropriatelyServe as a member of Bok Tower Gardens committees as required CashieringTransact cash register salesTransact sales manually during storms when registers are un-pluggedHave complete knowledge of all cash register functionsProvide 10% discount for members and 30-hour+ volunteers, and 30% discount for employeesProvide 20% discount and tax-exemption for departmental changesProvide services for special promotionsServe all front-counter menu items and drinksKeep front-counter menu items well stockedMaintain clean tables in dining roomMaintain aesthetics in dining room and front counterStock Local Produce displayKeep Beverage Bar stockedMaintain specials and soup menu chalk boardPerform deposit check procedures as needed and work with courier to get deposit to bankWork with courier to acquire changeAt end of day, close out and balance cash registers and credit card authorization terminalsAt end of day, perform cash out and deposit procedures as scheduledAt end of day, run back up and reports at server as scheduled Product Ordering & ReceivingAssist in monitoring stock levels of foods and supplies, and document needsFollow safety standards for handling heavy boxesCheck in food and supplies and ensure quantities and qualityReport discrepancies to Café Services Manager, and provide documentationStock ordered items promptly, and rotate food and supply items using FIFO system Inventory MaintenanceParticipate in the inventory process every summerAssist Café Services Assistant Manager in researching discrepanciesTake line or vendor inventory counts as assigned throughout year Food PrepAssist in monitoring temperatures in freezer and all coolersSet up front counter, front line, beverage bar, ice machine, back line, salad prep and sandwich prep areasPrepare adequate supply of all sandwich and salad ingredientsUse meat slicer to slice food productsPortion salad dressingsMaintain proper rotation of foods in freezer, stockroom, all coolers, etc.Properly label appropriate foodsDetermine all needs in advance and perform freezer take-out accordingly CookingSet up, stock and keep work area organizedMonitor and control food and equipment temperaturesPrepare menu items using the sandwich prep area, salad prep area, fryer, stove, ovenMaintain proper order & organization of kitchen ticketsPrepare boxed meals for groupsPrepare breakfast, lunch, and party meals for catering in lecture hallsPrepare meals for special events UtilityInspect and correct for cleanliness in kitchen, dining room and patio area when openingClean glass doors, display case, outside menu board dailyOperate the dish washing machineTake out the garbageMaintain Coke machineBreak down and clean front counter, front line, beverage bar, back line, salad prep and sandwich prep areas at end of daySweep floors in kitchen, dining room and bath room dailyMop floors in kitchen, dining room and bath room on weekendsMaintain mop stationProcess laundry FinancialWork toward meeting or exceeding budgeted revenuesWork to maintain or increase dollars per visitorControl expenses to maximize profit SUPERVISORY RESPONSIBILITIES: None Requirements MINIMUM QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the education, knowledge, skill, and/or ability, as well as competencies, required. EDUCATION AND EXPERIENCE:High School Diploma or equivalent preferredSome previous experience in the food service industry preferred KNOWLEDGE AND ABILITIES:Good verbal and written communication skillsGood organizational skills for dealing with diverse dutiesPleasant, polite manner for dealing with public as well as staffFlexible and motivatedOutstanding customer service skillsAbility to work in a fast-paced environmentExcellent time-management abilitiesMust be able to handle a variety of multiple dutiesGood interpersonal and problem solving skillsGood computer skillsMust have the ability to be SafeStaff CertifiedDependable and trustworthy COMPETENCIES - To perform the job successfully, an individual should demonstrate the following competencies: Emotional Intelligence - Is able to accurately identify, understand and manage one's own emotional reactions and the emotions of others in order to relate, establish interaction, solve problems and engage in mutually successful experience. It involves the ability to regulate one's emotions, to use them to make good decisions, to act effectively and to interact with other people in constructive ways. Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers. People Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Integrity and Trust - Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain. Learning Agility - Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Action Oriented - Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others. Composure - Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis. Listening - Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees. Patience - Is tolerant with people and processes; listens and checks before acting; tries to understand the people and the data before making judgments and acting; waits for others to catch up before acting; sensitive to due process and proper pacing; follows established process. Peer Relationships - Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers. Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Time Management - Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities. WORKING CONDITIONS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job Varied weekly schedule up to 29 hours per week, Monday through Sunday. , including weekends, holidays and occasional nightsConstant standing/walkingOccasional stooping, kneeling or crawlingOccasional pushing, pulling, lifting or carrying up to 40 lbs.Occasional ascending or descending ladders, stairs, ramps.Constant computer/POS Register and bar equipment usage.Frequent, continual, intermittent flexing or rotation of the wrist(s) and spine.Constant reaching, turning, and performing precision work around bar areaConstant receiving detailed information through oral communication.Constant talking, expressing or exchanging ideas by means of the spoken wordOccasional Distinguishing, with a degree of accuracy, differences or similarities in intensity or quality of flavors and/or odors.Constant clarity of vision at near and/or far distances. Salary Description $11.00/hourly plus shared tips