Receptionist/Customer Service Representative

Job Description Mano's Wine is seeking a full-time customer service representative to assist with the following:Answering the phone and directing callers to the appropriate departmentHandling customer service issued via phone and email - assist with placing orders, answering FAQ, checking on shipping status, processing refunds and replacements etc.Processing online and phone ordersGreeting customers, vendors and drivers that come to our locationThe ideal candidate should be:Able to multi-task and stay organized within those tasksPersonable and enjoy interacting with customersWilling to assist with projects or tasks for various departments within the company, when neededProficient with grammar and written communicationProficient with Microsoft Suite office - experience with ERP systems is a bonusAbout Mano's WineMano's Wine is the industry leader in the manufacturing and distribution of customized wine products for a variety of entities, including: professional sports teams, several universities, and many Fortune 500 companies. We also provide custom wine for corporate clients, weddings, events, and more.Mano's Wine Culture and Benefits:Health, Dental, Vision401k plan with employer matchPaid holidays and PTOTeam wine tastings and mealsOn-site exercise and games facilityWeekly massage therapyCompany DescriptionMano's Wine is a fast-growing custom wine company specializing in premium, deep-etched, metallic, and fully customized wine bottles for corporate gifting, licensed partnerships, championships, events, and special occasions. We work with brands, sports teams, corporations, and individuals across the country to create unforgettable, collectible wine experiences.Company DescriptionMano's Wine is a fast-growing custom wine company specializing in premium, deep-etched, metallic, and fully customized wine bottles for corporate gifting, licensed partnerships, championships, events, and special occasions. We work with brands, sports teams, corporations, and individuals across the country to create unforgettable, collectible wine experiences.