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At least seven (7) years of relevant Cisco VoIP technical support experience; advanced ability to diagnose and resolve issues related to the functionality of Cisco IP Telephony. The Network Engineer will primarily be responsible for the day-to-day operations of the customer’s Voice over Internet Protocol (VoIP) telephone system, including installing and maintaining infrastructure (wiring) and providing technical support for end users.
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Field Tech 1 : Minimum 1 year of job related experience which must have included supporting a network cable or fiber plant involving fiber-splicing, Internet, VoIP, or IPTV; OR and equivalent combination of job-related education/experience (substituting one year of post-secondary education/training for six months of experience.
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Field Tech 2 : Minimum 3 years of job related experience which must have included supporting a network cable or fiber plant involving fiber-splicing, Internet, VoIP, or IPTV; OR and equivalent combination of job-related education/experience (substituting one year of post-secondary education/training for six months of experience.
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Knowledge of and experience with Cisco VoIP solutions and configurations. Knowledge of and experience with Cisco VoIP solutions and configurations. Knowledge of networking terminology and operation of fiber optic network backbones, switched network services, local area networks, and network operating systems and referring backbone level configuration work to network operations center.
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Responsibilities include working with key engineering staff at the Network Operations Center to define, document, and guide the approach for a migration from a legacy Nortel SL100 PBX, and a on-premise Cisco VoIP environment to two new environments; a new Cisco Webex Calling Dedicated Instance and Zoom Phone Bring Your own Carrier (BYOC.
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