{"schemaVersion":"jobsearcher.job.v1","id":"c9ff20295653fe432dbc9a13","url":"https://jobsearcher.com/jobs/c9ff20295653fe432dbc9a13","canonicalUrl":"https://jobsearcher.com/jobs/c9ff20295653fe432dbc9a13","title":"Manager, Technical Support","description":"Who We Are\nHungerRush is a leading provider of integrated restaurant solutions. HungerRush 360 is our flagship cloud POS system that makes it easier to delight guests, drive loyalty, and manage restaurants from anywhere. The all-in-one system integrates digital ordering, delivery, customer engagement, restaurant management, and payment processing features with flexible software designed to give operators of all sizes more insight into their customers, more control over their operations, and more power to profitably grow their business. Learn more at www.hungerrush.com (http://www.hungerrush.com/)\nJob Summary\nThe Technical Support Manager is responsible for managing and motivating a team of Technical Support Specialists handling inbound calls and emails on a 24 hour, 7 days a week schedule. The Technical Support Manager will communicate company goals, best practices, deadlines as well as provide feedback to direct reports for continued improvement and training.\nTechnical Support Manager Job Duties:\nLeadership and Associate Management (40%)\nManages a team of Technical Support Specialists that provide quality customer service, including interactions with customers, answering customer inquiries, and effectively handling customer complaints.\nMonitor and evaluate Technical Support Specialists' performance through auditing Zendesk communication, providing learning opportunities, and taking corrective action when necessary.\nAssist in developing strategies to promote adherence to company regulations and performance goals as well as creating policies and SOPs for the Technical Support group.\nProvide coverage to the team on days the team is short-staffed or needs extra assistance. Including weekends and holidays.\nManages the scheduling and time off requests of the group to fit within coverage and staffing requirements. Approve hours worked for assigned associates at the end of each payroll cycle.\nCoaching and Development (40%)\nAssist in resolving complex customer issues and escalations, ensuring timely and effective resolution of technical problems and inquiries.\nConduct team meetings and 1-1's to update members on best practices, changes in SOP, and continuing expectations.\nCoordinate training sessions and ongoing development programs for Technical Support Specialists to enhance their skills and knowledge.\nAdaptability (10%)\nIdentify opportunities to streamline workflows through technology.\nContinuously evaluate support processes, identify inefficiencies, and propose and implement improvements to enhance operational efficiency and customer satisfaction.\nOversee incident management to handle high-impact incidents and maintain a high level of customer satisfaction during challenging times.\nCommunication (10%)\nCollaborate with other departments and teams to prioritize and communicate customer needs for continuous improvement.\nCollaborate with Human Resources to recruit, hire, and retain effective support personnel.\nTechnical Support Manager Required Skills and Qualifications:\nMinimum of 5+ years in a role within a similar environment.\nExtensive knowledge of Technical Support procedures and principles.\nExperience working in a contact center environment.\nKnowledge in working with CRM and SaaS software applications.\nDemonstrated ability to multitask with precision and accuracy.\nAbility to work within a team environment and adapt to frequent change\nMust be organized and have strong time management skills- to include schedule development\nAbility to promptly answer service-related emails, phone calls, and other forms of communication\nSchedule flexibility; weekends required.\nTechnical Support Manager Preferred Skills and Qualifications:\nAssociates degree or two years college\nHas experience working in a remote environment.\nExperience in Point-of-Sale hardware and software troubleshooting, analysis & resolution\nRestaurant experience\nSelf-Motivation/Motivational Skills\nStrong Relationship Building\nExcellent oral, written, and interpersonal abilities\nConsistent work ethic and reliability\nAdditional Information\nThis position is open to candidates who are authorized to work in the United States, without sponsorship, either now or in the future. At this time, and in the foreseeable future, HungerRush is not able to support assistance with additional visa sponsorship, regarding this specific position.\nDisclaimer: This Job Description indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties in addition to those described above.\nHungerRush is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law.","company":"Hungerrush","rawCompany":"hungerrush","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-04T20:38:54.758Z","occupations":[{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"},{"code":"35-1012.00","title":"First-Line Supervisors of Food Preparation and Serving Workers","slug":"first-line-supervisors-of-food-preparation-and-serving-workers"},{"code":"11-9051.00","title":"Food Service Managers","slug":"food-service-managers"}],"industries":[{"code":"722511","title":"Full-Service Restaurants","slug":"full-service-restaurants"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"722513","title":"Limited-Service Restaurants","slug":"limited-service-restaurants"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Manager, Technical Support","description":"Who We Are\nHungerRush is a leading provider of integrated restaurant solutions. HungerRush 360 is our flagship cloud POS system that makes it easier to delight guests, drive loyalty, and manage restaurants from anywhere. The all-in-one system integrates digital ordering, delivery, customer engagement, restaurant management, and payment processing features with flexible software designed to give operators of all sizes more insight into their customers, more control over their operations, and more power to profitably grow their business. Learn more at www.hungerrush.com (http://www.hungerrush.com/)\nJob Summary\nThe Technical Support Manager is responsible for managing and motivating a team of Technical Support Specialists handling inbound calls and emails on a 24 hour, 7 days a week schedule. The Technical Support Manager will communicate company goals, best practices, deadlines as well as provide feedback to direct reports for continued improvement and training.\nTechnical Support Manager Job Duties:\nLeadership and Associate Management (40%)\nManages a team of Technical Support Specialists that provide quality customer service, including interactions with customers, answering customer inquiries, and effectively handling customer complaints.\nMonitor and evaluate Technical Support Specialists' performance through auditing Zendesk communication, providing learning opportunities, and taking corrective action when necessary.\nAssist in developing strategies to promote adherence to company regulations and performance goals as well as creating policies and SOPs for the Technical Support group.\nProvide coverage to the team on days the team is short-staffed or needs extra assistance. Including weekends and holidays.\nManages the scheduling and time off requests of the group to fit within coverage and staffing requirements. Approve hours worked for assigned associates at the end of each payroll cycle.\nCoaching and Development (40%)\nAssist in resolving complex customer issues and escalations, ensuring timely and effective resolution of technical problems and inquiries.\nConduct team meetings and 1-1's to update members on best practices, changes in SOP, and continuing expectations.\nCoordinate training sessions and ongoing development programs for Technical Support Specialists to enhance their skills and knowledge.\nAdaptability (10%)\nIdentify opportunities to streamline workflows through technology.\nContinuously evaluate support processes, identify inefficiencies, and propose and implement improvements to enhance operational efficiency and customer satisfaction.\nOversee incident management to handle high-impact incidents and maintain a high level of customer satisfaction during challenging times.\nCommunication (10%)\nCollaborate with other departments and teams to prioritize and communicate customer needs for continuous improvement.\nCollaborate with Human Resources to recruit, hire, and retain effective support personnel.\nTechnical Support Manager Required Skills and Qualifications:\nMinimum of 5+ years in a role within a similar environment.\nExtensive knowledge of Technical Support procedures and principles.\nExperience working in a contact center environment.\nKnowledge in working with CRM and SaaS software applications.\nDemonstrated ability to multitask with precision and accuracy.\nAbility to work within a team environment and adapt to frequent change\nMust be organized and have strong time management skills- to include schedule development\nAbility to promptly answer service-related emails, phone calls, and other forms of communication\nSchedule flexibility; weekends required.\nTechnical Support Manager Preferred Skills and Qualifications:\nAssociates degree or two years college\nHas experience working in a remote environment.\nExperience in Point-of-Sale hardware and software troubleshooting, analysis & resolution\nRestaurant experience\nSelf-Motivation/Motivational Skills\nStrong Relationship Building\nExcellent oral, written, and interpersonal abilities\nConsistent work ethic and reliability\nAdditional Information\nThis position is open to candidates who are authorized to work in the United States, without sponsorship, either now or in the future. At this time, and in the foreseeable future, HungerRush is not able to support assistance with additional visa sponsorship, regarding this specific position.\nDisclaimer: This Job Description indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties in addition to those described above.\nHungerRush is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law.","datePosted":"2026-08-04T20:38:54.758Z","dateModified":"2026-08-04T20:38:54.758Z","hiringOrganization":{"@type":"Organization","name":"Hungerrush","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c9ff20295653fe432dbc9a13"},"url":"https://jobsearcher.com/jobs/c9ff20295653fe432dbc9a13"}}