{"schemaVersion":"jobsearcher.job.v1","id":"c9f5c7b6f77708e7c2242267","url":"https://jobsearcher.com/jobs/c9f5c7b6f77708e7c2242267","canonicalUrl":"https://jobsearcher.com/jobs/c9f5c7b6f77708e7c2242267","title":"Program Success Associate","description":"The Role & Responsibilities\nTuition.io’s Program Success (Customer Support) department is growing and we are looking to add more exceptional associates to the team. This is a diverse, fast-paced customer support/call center style role including the following responsibilities:\nDeliver high quality customer support to end users of the Tuition.io platform primarily through phone support with some chat and email coverage.\nExpect 5–7 hours of daily talk time, as phone support is the primary channel for this role\nDevelop operational knowledge of Tuition.io’s proprietary educational benefits platform.\nEnsure end user support issues are resolved both completely and timely.\nTroubleshoot platform-related issues as appropriate, suggesting ways to improve the experience of our users as well as our software platform.\nThis is a full-time role requiring 40 hours/week with occasional overtime hours as needed. There may also be opportunities for weekend shifts of 3 hours on Saturday and/or Sundays.\nWe have one opening available to candidates in PST or MT Time Zones\nThis is a remote role for the PST or MT time zones that reports to the Director of Program Success who is based in New York\nTraining for this role will start from 6:00am PST and will end at 2:30 pm PST as training will be conducted by our Director and Team Lead.\nTraining is expected to take 4 weeks.\nOnce fully trained, this role will start at 8:30 am PST and will end at 5 pm PST.\nWe have one opening available to candidates in EST or CT Time Zones\nThis is a remote role for the EST or CT time zones that reports to the Director of Program Success who is based in New York\nTraining for this role will start from 9:00am EST and will end at 5:30 pm EST as training will be conducted by our Director and Team Lead.\nTraining is expected to take 4 weeks.\nOnce fully trained, this role will start at 8:00 am EST and will end at 4:30 pm EST.\nQualifications of Our Ideal Candidate:\n2+ years of previous customer service experience in a tech start-up environment utilizing internal software platforms or 3+ years customer service/call center experience for a software provider requiring software troubleshooting with platform users.\n2+ years of experience handling high-volume customer support calls, with a proven ability to manage call queues efficiently while maintaining service quality\n1+ years experience using web-based support platforms (Zendesk, Freshdesk, Desk.com, etc.)\nHigh level understanding of software troubleshooting and browser based software\nExcellent verbal and written communication skills\nComfortable and confident on the phone for extended periods, with the discipline to keep calls efficient and avoid unnecessary handle time\nEmpathetic and a good listener\nStrong customer advocate who goes the extra mile\nTeam player\nOrganized and resourceful with great time-management skills\nAbility to manage multiple support channels including email tickets, live chat, and phone\nAbility to learn and master new processes and procedures\nAbility to thrive in a fast paced environment with rapidly changing priorities\nHigh level of attention to detail and great problem solving skills\nBachelor’s degree\nBonus Points\nKnowledge of Student Loans\nKnowledge of Tuition Reimbursement or other educational benefits\nFamiliarity with modern workplace software such as Salesforce, Google Workspace, etc\nBilingual in English/Spanish or French/English\nAbout Tuition.io\nTuition.io is a well-funded, rapidly growing company based in San Mateo, California. Founded in 2012, our mission is to help employers attract, retain and upskill their workforces by providing a comprehensive range of education assistance benefits to their employees. Our services allow employers to help address two main issues: a) the increasing costs of higher education, and b) the $1.7 trillion student loan crisis in the US, while improving the financial wellbeing of their employees. We are the leading provider of education assistance benefits that are enabled through a fully integrated product suite. Please see www.tuition.io for an overview of our company.\nJob Type: Full-time\nPay: $21.64 - $26.44 per hour\nBenefits:\n401(k)\nDental insurance\nEmployee assistance program\nFlexible spending account\nHealth insurance\nHealth savings account\nLife insurance\nPaid time off\nProfessional development assistance\nVision insurance\nEducation:\nBachelor's (Required)\nExperience:\nZendesk: 1 year (Required)\ntech start-up: 2 years (Required)\nCall center: 3 years (Required)\nWork Location: Remote","company":"Tuitionio","rawCompany":"tuitionio","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-03T20:13:38.464Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"25-3041.00","title":"Tutors","slug":"tutors"}],"industries":[{"code":"611710","title":"Educational Support Services","slug":"educational-support-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"611420","title":"Computer Training","slug":"computer-training"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Success Associate","description":"The Role & Responsibilities\nTuition.io’s Program Success (Customer Support) department is growing and we are looking to add more exceptional associates to the team. This is a diverse, fast-paced customer support/call center style role including the following responsibilities:\nDeliver high quality customer support to end users of the Tuition.io platform primarily through phone support with some chat and email coverage.\nExpect 5–7 hours of daily talk time, as phone support is the primary channel for this role\nDevelop operational knowledge of Tuition.io’s proprietary educational benefits platform.\nEnsure end user support issues are resolved both completely and timely.\nTroubleshoot platform-related issues as appropriate, suggesting ways to improve the experience of our users as well as our software platform.\nThis is a full-time role requiring 40 hours/week with occasional overtime hours as needed. There may also be opportunities for weekend shifts of 3 hours on Saturday and/or Sundays.\nWe have one opening available to candidates in PST or MT Time Zones\nThis is a remote role for the PST or MT time zones that reports to the Director of Program Success who is based in New York\nTraining for this role will start from 6:00am PST and will end at 2:30 pm PST as training will be conducted by our Director and Team Lead.\nTraining is expected to take 4 weeks.\nOnce fully trained, this role will start at 8:30 am PST and will end at 5 pm PST.\nWe have one opening available to candidates in EST or CT Time Zones\nThis is a remote role for the EST or CT time zones that reports to the Director of Program Success who is based in New York\nTraining for this role will start from 9:00am EST and will end at 5:30 pm EST as training will be conducted by our Director and Team Lead.\nTraining is expected to take 4 weeks.\nOnce fully trained, this role will start at 8:00 am EST and will end at 4:30 pm EST.\nQualifications of Our Ideal Candidate:\n2+ years of previous customer service experience in a tech start-up environment utilizing internal software platforms or 3+ years customer service/call center experience for a software provider requiring software troubleshooting with platform users.\n2+ years of experience handling high-volume customer support calls, with a proven ability to manage call queues efficiently while maintaining service quality\n1+ years experience using web-based support platforms (Zendesk, Freshdesk, Desk.com, etc.)\nHigh level understanding of software troubleshooting and browser based software\nExcellent verbal and written communication skills\nComfortable and confident on the phone for extended periods, with the discipline to keep calls efficient and avoid unnecessary handle time\nEmpathetic and a good listener\nStrong customer advocate who goes the extra mile\nTeam player\nOrganized and resourceful with great time-management skills\nAbility to manage multiple support channels including email tickets, live chat, and phone\nAbility to learn and master new processes and procedures\nAbility to thrive in a fast paced environment with rapidly changing priorities\nHigh level of attention to detail and great problem solving skills\nBachelor’s degree\nBonus Points\nKnowledge of Student Loans\nKnowledge of Tuition Reimbursement or other educational benefits\nFamiliarity with modern workplace software such as Salesforce, Google Workspace, etc\nBilingual in English/Spanish or French/English\nAbout Tuition.io\nTuition.io is a well-funded, rapidly growing company based in San Mateo, California. Founded in 2012, our mission is to help employers attract, retain and upskill their workforces by providing a comprehensive range of education assistance benefits to their employees. Our services allow employers to help address two main issues: a) the increasing costs of higher education, and b) the $1.7 trillion student loan crisis in the US, while improving the financial wellbeing of their employees. We are the leading provider of education assistance benefits that are enabled through a fully integrated product suite. Please see www.tuition.io for an overview of our company.\nJob Type: Full-time\nPay: $21.64 - $26.44 per hour\nBenefits:\n401(k)\nDental insurance\nEmployee assistance program\nFlexible spending account\nHealth insurance\nHealth savings account\nLife insurance\nPaid time off\nProfessional development assistance\nVision insurance\nEducation:\nBachelor's (Required)\nExperience:\nZendesk: 1 year (Required)\ntech start-up: 2 years (Required)\nCall center: 3 years (Required)\nWork Location: Remote","datePosted":"2026-08-03T20:13:38.464Z","dateModified":"2026-08-03T20:13:38.464Z","hiringOrganization":{"@type":"Organization","name":"Tuitionio","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c9f5c7b6f77708e7c2242267"},"url":"https://jobsearcher.com/jobs/c9f5c7b6f77708e7c2242267"}}