Scheduling Specialist

Job Overview Are you a highly organized individual who thrives on multi-tasking in a fast-paced environment? As a Scheduling Specialist, you will coordinate shipping, installation, and regulatory notifications for AGS’s innovative Slots and Tables products. You’ll excel in a dynamic setting, leveraging strong multi-tasking skills to manage evolving priorities effectively. With exceptional customer service, communication and organizational skills, you’ll drive success and make a meaningful impact in this role. Responsibilities Monitor and manage business operations to meet customer expectations, company goals, and compliance standards. Arrange product transportation based on customer, service, and jurisdictional requirements. Prepare and verify shipping documents, including bills of lading, commercial invoices, packing lists, and compliance notifications. Coordinate with Operations and Field Service to manage work orders, including scheduled and unscheduled support, software, and hardware upgrades. Communicate with Field Service Supervisors to determine labor, licensing, and skill needs for work orders. Contact customers to schedule work orders, set expectations for start times, technician details, and project completion, and address inquiries or issues. Collaborate with Service, Purchasing, Sales, Production, and Compliance to align resources, coordinate third-party vendors, and meet order requirements. Track order progress, communicate status to departments, and resolve roadblocks to ensure timely completion. Maintain positive interdepartmental relationships to enhance customer service effectiveness. Update job knowledge through educational opportunities and perform other assigned duties. Skills and Requirements High School or GED required Associate’s degree or equivalent work experience 2 to 3 years of experience preferred Familiarity in a multi-module ERP system such as SAP, Oracle, or MS Dynamics Basic understanding of coordinating operational activities or willingness to learn Excellent communication skills; interacts effectively and works productively with a wide range of people Exceptional customer service skills to address customer needs and build positive relationships Strong organizational skills to manage multiple tasks and priorities in a dynamic, fast-paced environment Proven ability to multi-task and adapt to changing demands while maintaining accuracy and efficiency. Experience with Microsoft Office Suite Programs Note: All offers are contingent upon successful completion of a background check. Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals. AGS is an equal opportunity employer.