{"schemaVersion":"jobsearcher.job.v1","id":"c995a8874ca2fcd098bfb8fb","url":"https://jobsearcher.com/jobs/c995a8874ca2fcd098bfb8fb","canonicalUrl":"https://jobsearcher.com/jobs/c995a8874ca2fcd098bfb8fb","title":"Client Service Representative","description":"It's fun to work in a company where people truly BELIEVE in what they're doing!\nWe're committed to bringing passion and customer focus to the business.\nJob Summary\nThis role serves as the primary point of contact for clients, providing exceptional support, and ensuring a seamless customer experience. The CSR will handle inquiries pertaining to the client’s background screening program and overall account workflow. Ensures our clients receive superior and high-quality service throughout their journey. This role will assist clients with a variety of topics, including but not limited to communication of investigative findings, daily incoming inquiries, and reporting. The CSR will report to the Director of Client Service and will collaborate with other members of the organization to support the client’s screening program. An ideal candidate is proactive, client-centric, and capable of managing multiple tasks in a fast-paced environment while maintaining professionalism and accuracy. This role has three levels (CSR I, CSR II, CSR III) with increasing responsibility, complexity, and decision-making authority.\nDuties and Responsibilities\nClient Service Representative I: Novice\nSupport basic client inquires, process routine requests, basic operational involvement with the ability to follow established procedures.\nHandle inbound calls, emails, and chats working in a service queue environment. Makes outbound contacts as needed.\nEnsure client orders and information requests are delivered on time and that Service Level Agreements are met.\nEscalate issues/questions to appropriate internal resources.\nEfficiently partner with internal teams to solve client requests.\nFully proficient in all internal Cisive systems and Internal SOPs\nFully proficient in client facing systems and client SOPs\nBasic product knowledge\nOther assigned tasks on an as-needed basis\nComplete required training as assigned\nMinimum Qualifications\nMinimum of 3-5 years of client relations and a dedicated resource to a specified book of clients.\nBackground Screening and/or pre-employment screening experience strongly preferred.\nHigh School Diploma or equivalent required; Secondary education degree strongly preferred.\nSelf-motivated and proactive.\nGood problem solving and analytical skills.\nExcellent written and verbal communication skills.\nAbility to multi-task, prioritize and make sound business decisions.\nProficiency in Microsoft Office required.\nSalesforce experience a plus.\nAbility to work independently and as part of a larger team.\nEnthusiastic about loving our clients and having the honor to work with their team.\nGoal Oriented.","company":"Cisive","rawCompany":"cisive","city":"Austin","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-04-14T11:17:13.639Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"},{"code":"43-9061.00","title":"Office Clerks, General","slug":"office-clerks-general"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"561499","title":"All Other Business Support Services","slug":"all-other-business-support-services"},{"code":"561611","title":"Investigation and Personal Background Check Services","slug":"investigation-and-personal-background-check-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Client Service Representative","description":"It's fun to work in a company where people truly BELIEVE in what they're doing!\nWe're committed to bringing passion and customer focus to the business.\nJob Summary\nThis role serves as the primary point of contact for clients, providing exceptional support, and ensuring a seamless customer experience. The CSR will handle inquiries pertaining to the client’s background screening program and overall account workflow. Ensures our clients receive superior and high-quality service throughout their journey. This role will assist clients with a variety of topics, including but not limited to communication of investigative findings, daily incoming inquiries, and reporting. The CSR will report to the Director of Client Service and will collaborate with other members of the organization to support the client’s screening program. An ideal candidate is proactive, client-centric, and capable of managing multiple tasks in a fast-paced environment while maintaining professionalism and accuracy. This role has three levels (CSR I, CSR II, CSR III) with increasing responsibility, complexity, and decision-making authority.\nDuties and Responsibilities\nClient Service Representative I: Novice\nSupport basic client inquires, process routine requests, basic operational involvement with the ability to follow established procedures.\nHandle inbound calls, emails, and chats working in a service queue environment. Makes outbound contacts as needed.\nEnsure client orders and information requests are delivered on time and that Service Level Agreements are met.\nEscalate issues/questions to appropriate internal resources.\nEfficiently partner with internal teams to solve client requests.\nFully proficient in all internal Cisive systems and Internal SOPs\nFully proficient in client facing systems and client SOPs\nBasic product knowledge\nOther assigned tasks on an as-needed basis\nComplete required training as assigned\nMinimum Qualifications\nMinimum of 3-5 years of client relations and a dedicated resource to a specified book of clients.\nBackground Screening and/or pre-employment screening experience strongly preferred.\nHigh School Diploma or equivalent required; Secondary education degree strongly preferred.\nSelf-motivated and proactive.\nGood problem solving and analytical skills.\nExcellent written and verbal communication skills.\nAbility to multi-task, prioritize and make sound business decisions.\nProficiency in Microsoft Office required.\nSalesforce experience a plus.\nAbility to work independently and as part of a larger team.\nEnthusiastic about loving our clients and having the honor to work with their team.\nGoal Oriented.","datePosted":"2026-04-14T11:17:13.639Z","dateModified":"2026-04-14T11:17:13.639Z","hiringOrganization":{"@type":"Organization","name":"Cisive","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Austin","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c995a8874ca2fcd098bfb8fb"},"url":"https://jobsearcher.com/jobs/c995a8874ca2fcd098bfb8fb"}}