Integration Field Support Technician

Role: Integration Field Support TechnicianLocation: Austin, TX with 100% travel to various locations across North AmericaDuration: 4 Months ContractImportant Note – This position requires 100% travel to various locations across North AmericaTravel expenses will be reimbursed, Please note that Travel Time is unpaid.Resource will spend first few months on-site in Austin to learn about the environment and processes.Once acclimated, resource will rotate to cutover sites across north AmericaThis is fast paced work – approximately 3-6 cutovers/week and the resource might bounce between ~3 sites per week.The Customer needs a resource who can operate independently, travel constantly and do real hands-on, field work. Not targeting a remote helpdesk profile.Position Scope:Provide M&A integration and support efforts.60% – for the Acquired company Desk-side / end-user support. Resource is the onsite “hands” for Day 0/Day 1 support and cleanup. Includes:Get up to speed on customers current process/environmentPost-cutover tasks: re-IP printers, update machines, fix what breaks after the cutoverLight validation: “does it open / can they log in” (not deep testing)Day 1 end-user supportWill need credentials (passwords, local admin, etc.) to actually be effective40% – for the Corporate Team (cutover support) Support customers corporate network cutovers, including physical work like:Rack/stack switchesOnsite cutover execution support alongside the network team and PMMust Have SkillsPossess strong desktop support skills (like changing IPs, managing printers and drivers), and be "teachable" enough to handle physical racking and stacking of networking gear.Highly dependable and accountable – consistently meets commitments, follows through without needing close supervision, and communicates early when risks arise/Strong work ethic and ownership mindset – treats the customer’s environment as their own, takes