{"schemaVersion":"jobsearcher.job.v1","id":"c97c2d4cd808b02ddd2b3de9","url":"https://jobsearcher.com/jobs/c97c2d4cd808b02ddd2b3de9","canonicalUrl":"https://jobsearcher.com/jobs/c97c2d4cd808b02ddd2b3de9","title":"NMCI Assistant Contract Technical Representative","description":"United States Citizenship and Secret Personnel Security Clearance Required\nThe ideal candidate is required to be onsite five (5) days per week. The ACTR plays a key role in collaborating with leadership, staff and new members to manage the IT initiatives for their respective organization. The ideal candidate will lead project level efforts to track, coordinate, and resolve day-to-day software, hardware, and NMCI/Flankspeed operational issues, maintenance, and upgrades for Navy Sailors and the Navy's overall workforce.\nDESCRIPTION OF RESPONSIBILITIES:\nOrder new NMCI seats as directed by the Government\nRequest changes to existing NMCI services as directed by the Government\nTake corrective action to initiate the resolution of application outages within one hour of notification.\nAssist with technical refreshes of NMCI assets. Examples of support include providing notifications of upcoming tech refreshes, providing instructions received from NMCI to users, and assisting with basic troubleshooting as required\nProvide guidance and training regarding NMCI matters\nTrack NMCI expenses for services\nCommunicate NMCI guidance to the assigned Government organization\nAddress NMCI user issues by assisting with basic troubleshooting as required. For more complex issues, refer the users to the NMCI help desk.\nTrack items such as computers, cell phones, and Wi-Fi devices issued to personnel.\nOther duties as assigned by Supervisor\nREQUIRED SKILLS AND EXPERIENCE:\nFive (5) years' experience working with NMCI networks\nMust have previous Navy Marine Corps Intranet (NMCI) help-desk experience.\nExperience must include knowledge of SECNAV M-5510 series and SECNAVINST 5239.1 series. This includes experience in submitting Move/Add/Change (MAC) and account build out requests, help desk support, and customer service.\nDemonstrated strong facilitation and communication skills, both written and verbal, across all organizational functions and levels\nStrong writer/editor\nExcellent organizational and time management skills\nAbility to work independently and as a team member; to successfully partner and work with others through influence\nAbility to manage multiple projects simultaneously in a fast-paced and rapidly shifting environment\nFamiliar with a variety of field concepts, practices, and procedures in Information Technology\nAbility to adapt and work with a variety of leaders from different backgrounds and experiences\nProficient in Microsoft applications such as Word, Excel, PowerPoint, MS Teams, and Outlook\nThis position is dependent on contract funding.","company":"Darkhorsetech","rawCompany":"darkhorsetech","city":"Norfolk","state":"VA","isRemote":false,"isActive":false,"createdAt":"2026-04-14T11:11:46.579Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"43-6014.00","title":"Secretaries and Administrative Assistants, Except Legal, Medical, and Executive","slug":"secretaries-and-administrative-assistants-except-legal-medical-and-executive"}],"industries":[{"code":"928110","title":"National Security","slug":"national-security"},{"code":"921190","title":"Other General Government Support","slug":"other-general-government-support"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"NMCI Assistant Contract Technical Representative","description":"United States Citizenship and Secret Personnel Security Clearance Required\nThe ideal candidate is required to be onsite five (5) days per week. The ACTR plays a key role in collaborating with leadership, staff and new members to manage the IT initiatives for their respective organization. The ideal candidate will lead project level efforts to track, coordinate, and resolve day-to-day software, hardware, and NMCI/Flankspeed operational issues, maintenance, and upgrades for Navy Sailors and the Navy's overall workforce.\nDESCRIPTION OF RESPONSIBILITIES:\nOrder new NMCI seats as directed by the Government\nRequest changes to existing NMCI services as directed by the Government\nTake corrective action to initiate the resolution of application outages within one hour of notification.\nAssist with technical refreshes of NMCI assets. Examples of support include providing notifications of upcoming tech refreshes, providing instructions received from NMCI to users, and assisting with basic troubleshooting as required\nProvide guidance and training regarding NMCI matters\nTrack NMCI expenses for services\nCommunicate NMCI guidance to the assigned Government organization\nAddress NMCI user issues by assisting with basic troubleshooting as required. For more complex issues, refer the users to the NMCI help desk.\nTrack items such as computers, cell phones, and Wi-Fi devices issued to personnel.\nOther duties as assigned by Supervisor\nREQUIRED SKILLS AND EXPERIENCE:\nFive (5) years' experience working with NMCI networks\nMust have previous Navy Marine Corps Intranet (NMCI) help-desk experience.\nExperience must include knowledge of SECNAV M-5510 series and SECNAVINST 5239.1 series. This includes experience in submitting Move/Add/Change (MAC) and account build out requests, help desk support, and customer service.\nDemonstrated strong facilitation and communication skills, both written and verbal, across all organizational functions and levels\nStrong writer/editor\nExcellent organizational and time management skills\nAbility to work independently and as a team member; to successfully partner and work with others through influence\nAbility to manage multiple projects simultaneously in a fast-paced and rapidly shifting environment\nFamiliar with a variety of field concepts, practices, and procedures in Information Technology\nAbility to adapt and work with a variety of leaders from different backgrounds and experiences\nProficient in Microsoft applications such as Word, Excel, PowerPoint, MS Teams, and Outlook\nThis position is dependent on contract funding.","datePosted":"2026-04-14T11:11:46.579Z","dateModified":"2026-04-14T11:11:46.579Z","hiringOrganization":{"@type":"Organization","name":"Darkhorsetech","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Norfolk","addressRegion":"VA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c97c2d4cd808b02ddd2b3de9"},"url":"https://jobsearcher.com/jobs/c97c2d4cd808b02ddd2b3de9"}}