{"schemaVersion":"jobsearcher.job.v1","id":"c96404e7f08742ca46f5f3df","url":"https://jobsearcher.com/jobs/c96404e7f08742ca46f5f3df","canonicalUrl":"https://jobsearcher.com/jobs/c96404e7f08742ca46f5f3df","title":"Technical Support Representative","description":"Type: Contract\r\nJob Title: Technical Support Representative\r\nLocation: Painted Post, NY\r\nIn Office Position and/or Hybrid Rotation – Hybrid expectation is that team members will be onsite 3 days per week and remote 2 days per week. Schedule determined with the team.\r\nPay Rate: Based on experience\r\nWork Hours: Monday – Friday, 8:00 AM – 5:00 PM\r\nEducation: High School Diploma/GED required; Associate degree in Information Technology or related field, or equivalent professional certification, preferred.\r\nProvide exceptional technical support while serving as the first point of contact for end users. In this hybrid Service Desk role, you'll troubleshoot hardware, software, and mobile device issues, manage incidents through ServiceNow, and deliver outstanding customer service across phone, chat, and walk-up support channels. If you have strong technical troubleshooting skills, enjoy solving problems, and thrive in a fast-paced environment, this is an excellent opportunity to join a Fortune 500 organization.\r\nKey Responsibilities\r\nServe as the first point of contact for IT support via phone, chat, walk-up, and ticketing systems.\r\nDiagnose, troubleshoot, and resolve hardware, software, network connectivity, and mobile device issues.\r\nManage incidents and service requests using ServiceNow while meeting established SLAs.\r\nEscalate complex issues to specialized support teams and coordinate resolution.\r\nMaintain accurate documentation of troubleshooting steps, customer communications, and ticket updates.\r\nUtilize knowledge base articles to resolve issues efficiently and recommend documentation improvements.\r\nSupport Microsoft Windows 11, Microsoft 365, Outlook, Teams, Active Directory, Azure, VPN clients, Citrix, printers, browsers, and enterprise applications.\r\nConfigure and support corporate laptops, desktops, mobile devices, and peripherals.\r\nMonitor ticket queues, prioritize requests, and provide timely customer follow-up.\r\nCollaborate with teammates, vendors, and IT support groups to ensure excellent customer service and continuous improvement.\r\nRequired Skills & Qualifications\r\nMinimum of 2 years of IT Help Desk or Service Desk experience.\r\nExcellent customer service and communication skills.\r\nExperience supporting Windows 11, Microsoft 365, Outlook, and Teams.\r\nWorking knowledge of Active Directory, Microsoft Azure, and ServiceNow (or similar ITSM platform).\r\nExperience troubleshooting Windows desktops, printers, Outlook, VPN connectivity, and enterprise applications.\r\nAbility to multitask and prioritize work in a fast-paced support environment.\r\nStrong organizational skills, attention to detail, and problem-solving abilities.\r\nExperience with remote support tools and mobile device support is preferred.\r\nPreferred Experience\r\nServiceNow administration or advanced ticket management experience.\r\nActive Directory user administration.\r\nMicrosoft Azure familiarity.\r\nCisco VPN and Citrix support.\r\nSoftware deployment and endpoint management.\r\nPrinter installation and troubleshooting.\r\nAsset management and inventory tracking.\r\nKnowledge base documentation and process improvement experience.\r\nAdditional Information\r\nAll interested individuals MUST be able to work on a W2 tax basis (no C2C or third-party vendors).\r\nCTG will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.\r\nCTG is an Equal Employment Opportunity employer.\r\nCTG is an E-Verify Company.\r\nJ-18808-Ljbffr","company":"Computer Task","rawCompany":"computer task","city":"Painted Post","state":"NY","isRemote":false,"isActive":false,"createdAt":"2026-07-16T02:15:15.444Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Representative","description":"Type: Contract\r\nJob Title: Technical Support Representative\r\nLocation: Painted Post, NY\r\nIn Office Position and/or Hybrid Rotation – Hybrid expectation is that team members will be onsite 3 days per week and remote 2 days per week. Schedule determined with the team.\r\nPay Rate: Based on experience\r\nWork Hours: Monday – Friday, 8:00 AM – 5:00 PM\r\nEducation: High School Diploma/GED required; Associate degree in Information Technology or related field, or equivalent professional certification, preferred.\r\nProvide exceptional technical support while serving as the first point of contact for end users. In this hybrid Service Desk role, you'll troubleshoot hardware, software, and mobile device issues, manage incidents through ServiceNow, and deliver outstanding customer service across phone, chat, and walk-up support channels. If you have strong technical troubleshooting skills, enjoy solving problems, and thrive in a fast-paced environment, this is an excellent opportunity to join a Fortune 500 organization.\r\nKey Responsibilities\r\nServe as the first point of contact for IT support via phone, chat, walk-up, and ticketing systems.\r\nDiagnose, troubleshoot, and resolve hardware, software, network connectivity, and mobile device issues.\r\nManage incidents and service requests using ServiceNow while meeting established SLAs.\r\nEscalate complex issues to specialized support teams and coordinate resolution.\r\nMaintain accurate documentation of troubleshooting steps, customer communications, and ticket updates.\r\nUtilize knowledge base articles to resolve issues efficiently and recommend documentation improvements.\r\nSupport Microsoft Windows 11, Microsoft 365, Outlook, Teams, Active Directory, Azure, VPN clients, Citrix, printers, browsers, and enterprise applications.\r\nConfigure and support corporate laptops, desktops, mobile devices, and peripherals.\r\nMonitor ticket queues, prioritize requests, and provide timely customer follow-up.\r\nCollaborate with teammates, vendors, and IT support groups to ensure excellent customer service and continuous improvement.\r\nRequired Skills & Qualifications\r\nMinimum of 2 years of IT Help Desk or Service Desk experience.\r\nExcellent customer service and communication skills.\r\nExperience supporting Windows 11, Microsoft 365, Outlook, and Teams.\r\nWorking knowledge of Active Directory, Microsoft Azure, and ServiceNow (or similar ITSM platform).\r\nExperience troubleshooting Windows desktops, printers, Outlook, VPN connectivity, and enterprise applications.\r\nAbility to multitask and prioritize work in a fast-paced support environment.\r\nStrong organizational skills, attention to detail, and problem-solving abilities.\r\nExperience with remote support tools and mobile device support is preferred.\r\nPreferred Experience\r\nServiceNow administration or advanced ticket management experience.\r\nActive Directory user administration.\r\nMicrosoft Azure familiarity.\r\nCisco VPN and Citrix support.\r\nSoftware deployment and endpoint management.\r\nPrinter installation and troubleshooting.\r\nAsset management and inventory tracking.\r\nKnowledge base documentation and process improvement experience.\r\nAdditional Information\r\nAll interested individuals MUST be able to work on a W2 tax basis (no C2C or third-party vendors).\r\nCTG will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.\r\nCTG is an Equal Employment Opportunity employer.\r\nCTG is an E-Verify Company.\r\nJ-18808-Ljbffr","datePosted":"2026-07-16T02:15:15.444Z","dateModified":"2026-07-16T02:15:15.444Z","hiringOrganization":{"@type":"Organization","name":"Computer Task","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Painted Post","addressRegion":"NY","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c96404e7f08742ca46f5f3df"},"url":"https://jobsearcher.com/jobs/c96404e7f08742ca46f5f3df"}}