{"schemaVersion":"jobsearcher.job.v1","id":"c95e2845bee2136b37b81398","url":"https://jobsearcher.com/jobs/c95e2845bee2136b37b81398","canonicalUrl":"https://jobsearcher.com/jobs/c95e2845bee2136b37b81398","title":"Sr. Technical Support Engineer","description":"Our Purpose\n\nAt SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them becomes more critical than ever. When you join SentinelOne, your work helps protect global enterprises, critical infrastructure, and the technologies shaping tomorrow. If you are motivated by meaningful challenges and want your impact to be real, measurable, and global, you will find purpose here.\nAbout Us\n\nSentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Our AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems to deliver autonomous detection and response with clarity and speed. By combining real-time analytics, intelligent automation, and a unified data foundation, we reduce noise, simplify complexity, and empower security teams to focus on what truly matters.\nOur teams are builders, problem-solvers, and innovators committed to shaping the future of security. If you are excited to solve hard problems alongside talented, mission-driven people, we invite you to help us build a safer future for humanity.\nWhat Are We Looking For?\nWe're looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes.\nAs a Technical Support Engineer you will provide multi-platform technical support via phone, email, and chat, troubleshooting security and cloud issues alongside engineering teams. You'll document cases clearly and contribute to knowledge base resources to improve support quality and efficiency.\nWhat Will You Do?\nPrimary responsibilities include:\nProvide phone/email/chat-based customer support to our growing customer base\n\nDocument case activities and interactions with clear and concise information\n\nStrive to resolve customer issues based on SLAs\n\nDocument case activities and interactions with clear and concise information\n\nMaintain excellent customer satisfaction through means of professional, proactive and personal service\n\nWork closely with our researches and development teams to determine root cause and possible solutions\n\nContribute to our knowledge base by creating solution articles, how-to guides and videos\nWhat Skills and Knowledge Will You Bring?\nIdeal candidates will have:\nExcellent customer-oriented individual, strong problem-solving and troubleshooting skills\n\nExcellent written and verbal communication skills\n\nExperience with endpoint and server-based security solutions is desired\n\nExperience with host base security solutions is desired\n\nProficient in Windows, Mac, and Linux (mobile platforms a plus)\nWhy SentinelOne?\nAI is redefining how the world operates and rewriting the rules of security in real time, and SentinelOne was built for this moment. From day one, we architected an AI-native platform designed to operate at machine speed, not as an add-on to legacy systems but as the foundation itself. If you want to build where innovation and impact move together, this is that place.\nWe invest in our Sentinels with comprehensive, competitive benefits designed to support you and your family:\nEquity & Rewards\nRestricted Stock Units (RSUs)\nEmployee Stock Purchase Plan (ESPP)\nTime Off & Wellbeing\nFlexible time off\nPaid company holidays and paid sick time\nGender-neutral parental leave\nGrandparent leave\nInsurance & Financial Security\nMedical, dental, and vision coverage\n401(k) retirement plan with company match\nLife and disability insurance\nHealth and dependent care FSA\nVoluntary benefits (hospital, accident, critical illness)\nEmployee Assistance Program (EAP)\nARAG pre-paid legal\nNationwide pet insurance\nCancer Care program\nGlobal business travel medical insurance\nWork Perks & Flexibility\nHome office allowance\nMobile phone reimbursement\nWellness & Lifestyle\nWellness coach\nWellness/gym reimbursement\nFertility coverage\nAdoption & surrogacy reimbursement\nSentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.\nSentinelOne participates in the E-Verify Program for all U.S. based roles.","company":"Sentinelone","rawCompany":"sentinelone","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-04T19:26:53.943Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Sr. Technical Support Engineer","description":"Our Purpose\n\nAt SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them becomes more critical than ever. When you join SentinelOne, your work helps protect global enterprises, critical infrastructure, and the technologies shaping tomorrow. If you are motivated by meaningful challenges and want your impact to be real, measurable, and global, you will find purpose here.\nAbout Us\n\nSentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Our AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems to deliver autonomous detection and response with clarity and speed. By combining real-time analytics, intelligent automation, and a unified data foundation, we reduce noise, simplify complexity, and empower security teams to focus on what truly matters.\nOur teams are builders, problem-solvers, and innovators committed to shaping the future of security. If you are excited to solve hard problems alongside talented, mission-driven people, we invite you to help us build a safer future for humanity.\nWhat Are We Looking For?\nWe're looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes.\nAs a Technical Support Engineer you will provide multi-platform technical support via phone, email, and chat, troubleshooting security and cloud issues alongside engineering teams. You'll document cases clearly and contribute to knowledge base resources to improve support quality and efficiency.\nWhat Will You Do?\nPrimary responsibilities include:\nProvide phone/email/chat-based customer support to our growing customer base\n\nDocument case activities and interactions with clear and concise information\n\nStrive to resolve customer issues based on SLAs\n\nDocument case activities and interactions with clear and concise information\n\nMaintain excellent customer satisfaction through means of professional, proactive and personal service\n\nWork closely with our researches and development teams to determine root cause and possible solutions\n\nContribute to our knowledge base by creating solution articles, how-to guides and videos\nWhat Skills and Knowledge Will You Bring?\nIdeal candidates will have:\nExcellent customer-oriented individual, strong problem-solving and troubleshooting skills\n\nExcellent written and verbal communication skills\n\nExperience with endpoint and server-based security solutions is desired\n\nExperience with host base security solutions is desired\n\nProficient in Windows, Mac, and Linux (mobile platforms a plus)\nWhy SentinelOne?\nAI is redefining how the world operates and rewriting the rules of security in real time, and SentinelOne was built for this moment. From day one, we architected an AI-native platform designed to operate at machine speed, not as an add-on to legacy systems but as the foundation itself. If you want to build where innovation and impact move together, this is that place.\nWe invest in our Sentinels with comprehensive, competitive benefits designed to support you and your family:\nEquity & Rewards\nRestricted Stock Units (RSUs)\nEmployee Stock Purchase Plan (ESPP)\nTime Off & Wellbeing\nFlexible time off\nPaid company holidays and paid sick time\nGender-neutral parental leave\nGrandparent leave\nInsurance & Financial Security\nMedical, dental, and vision coverage\n401(k) retirement plan with company match\nLife and disability insurance\nHealth and dependent care FSA\nVoluntary benefits (hospital, accident, critical illness)\nEmployee Assistance Program (EAP)\nARAG pre-paid legal\nNationwide pet insurance\nCancer Care program\nGlobal business travel medical insurance\nWork Perks & Flexibility\nHome office allowance\nMobile phone reimbursement\nWellness & Lifestyle\nWellness coach\nWellness/gym reimbursement\nFertility coverage\nAdoption & surrogacy reimbursement\nSentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.\nSentinelOne participates in the E-Verify Program for all U.S. based roles.","datePosted":"2026-08-04T19:26:53.943Z","dateModified":"2026-08-04T19:26:53.943Z","hiringOrganization":{"@type":"Organization","name":"Sentinelone","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c95e2845bee2136b37b81398"},"url":"https://jobsearcher.com/jobs/c95e2845bee2136b37b81398"}}