Customer & Content Support Specialist

Position Summary: As a Customer & Content Support Specialist, you'll use your enthusiastic & professional attitude and thorough product knowledge to provide cross-departmental assistance to the marketing, support, and customer success teams, from content creation to customer-facing support. BlueVolt is a fast-growing company with a powerful Learning Management System that helps businesses train effectively. Our client organizations drive critical infrastructure, sustainability, and innovation. We're committed to delivering learning solutions that build a stronger, more resilient future. Why BlueVolt? Join our innovative, fast-paced team! We're looking for driven individuals ready to grow in a supportive and dynamic environment. Customer & Content Support Specialist Responsibilities: Core Purpose: Reduce strain on marketing, support, and customer success by handling a wide range of execution tasks, from customer-facing support to content and campaign assistance. Cross-departmental role with room to specialize based on strength and team need.Respond to customer questions (B2B and B2C) promptly and professionallyAssist with email marketing execution and campaign supportCreate andmaintaininternal documentation for sales and customer success teamsHelp build and update customer-facing platform projects and assetsSupport SEO and website content updatesAssistwith event prep and marketing material organizationSupport sales enablement content production (graphics, summaries, platform overviews) What we're looking for:Must work in-office, 8 hours/dayStrong written and verbal communicationCustomer-first mindset; patient, professional, responsiveComfortable jumping between tasks and teamsGraphic design interest or experience a genuine plusSolid troubleshooting instincts and attention to detail No supervisory responsibilities. Occasional physical requirements (lifting up to 10 lbs) may apply. Reasonable accommodations available.