{"schemaVersion":"jobsearcher.job.v1","id":"c93470544f1bdf5000f4e8f3","url":"https://jobsearcher.com/jobs/c93470544f1bdf5000f4e8f3","canonicalUrl":"https://jobsearcher.com/jobs/c93470544f1bdf5000f4e8f3","title":"Member Experience Associate","description":"Why Work For Us?\nGreat Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position\n401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period\nBenefits – Medical, Dental, Vision, wellness program and more!\nPaid Holidays\nPaid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.\nCollaborative Environment – AAA will value your contribution to providing exceptional service to our members\nFree AAA Classic Membership\nAAA Product Discounts\nTuition Reimbursement Program\nAdditional Details: Competitive hourly base + commissions\n.\nSummary\nThe Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service, and meeting needs and expectations across multiple branch locations. In addition to delivering service, MEAs are directly accountable for achieving individual sales targets. While their contributions support the overall branch success, they are measured as individual contributors. This position rotates between branches depending on business needs. Member Experience Associates must have strong customer service orientation, adaptability, and active listening skills to identify unmet Member needs in varied environments. They must quickly learn and adjust to multiple product lines, services, and systems in order to provide seamless service wherever assigned.\nThis is an onsite position in Orem, UT. Pay is $21/hour + commission.\nEssential Functions\nPerforms fundamental customer interactions including Member Services and product sales; must be knowledgeable and proficient with AAA products and services and adhere to branch operations in accordance with standard operating procedures and compliance including, but not limited to:\nMember Experience\nMember Services\nConcierge\nDMV/MVD\nAuto Travel\nUnlicensed Insurance Services\nSmart Home Security\nResponsibilities may include all seven fundamental skills as well as growth skills, dependent on branch need.\nPerforms fundamental customer interactions including Member Services and product sales, with accountability for meeting individual sales goals. Must be knowledgeable and proficient with AAA products and services, and consistently apply consultative sales techniques to uncover needs, present solutions, and close opportunities.\nPromotes AAA products and services to Members to achieve individual and branch goals, reinforcing the value of Membership regardless of location.\nUnderstands and anticipates Member needs, identifies and recommends relevant solutions, and demonstrates flexibility in adapting solutions to each branch environment.\n\nKnowledge & Skills\nCustomer Service: Professional and friendly attitude, problem-solving resolution, ability to quickly adapt to different branch teams and Member bases; Agility in modifying communication style to provide high communication effectiveness; Increases value of Membership with each interaction.\nSales: Demonstrates strong sales skills with a proven ability to meet or exceed goals in prior roles. Active listener, adaptable thinker, and strong communicator who can uncover needs, present solutions, and close sales while maintaining consistency across locations.\nUses strong product knowledge and sales skills to identify customer-specific needs, generate new sales, and retain existing business.\nStrives to become cross-functional across all seven fundamental skills and growth skills, building the ability to flex between service and sales responsibilities as branch needs require.\nTechnical: Proficient with multiple computer systems and applications; ability to quickly adapt to varying system configurations or processes across branches. Strong knowledge of all AAA products, services, operations while demonstrating fiduciary accountability.\nOperational Excellence: Ensures process implementation and compliance with standard operating procedures in all assigned branches, ensures efficiencies on end to end flow to meet objectives; engage in daily activities to meet the larger purpose and goals.\n\nEducation & Experience/Licenses & Certifications\nMinimum Qualifications\nHigh School Diploma/GED\n2-4 years of work experience, with at least 1 year in a sales role. Sales experience is required; customer service experience is strongly preferred.\nBackgrounds in insurance, retail, hospitality, service industries, or call centers are highly valued, to include work in sales, hospitality, insurance, retail, service industries or call centers.\nDrive for Results: Focuses on desired end results, takes steps necessary to meet deliverables in on time, and continues to move forward toward goal achievement.\nCommunicate Effectively: Clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message.\nTeamwork: Develop quality relationships with peers, leaders and internal partners; while supporting communal focus and collaboration of Members First.\nMust demonstrate adaptability, willingness to travel, and flexibility to cover shifts at multiple locations.\nCurrent & valid Driver’s License required; bonding/fingerprinting and P&C licensing may be required depending on branch needs.\nPreferred Qualifications\nDemonstrated success working with defined sales standards and goals, consistently meeting or exceeding targets.\n\nWorking Environment/ Minimum Physical Requirements\nWorks in a variety of branch office environments where standing, walking, or sitting at a desk, table, or computer workstation for extended periods of time may be required.\nMust be flexible with work shifts, including Saturdays.\nApproximately 50–80% of time is spent using a personal computer.\nMust be available to work in different branch locations.\nThis is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds).","company":"Aaa Ncnu","rawCompany":"aaa ncnu","city":"Orem","state":"UT","isRemote":false,"isActive":false,"createdAt":"2026-07-21T12:26:29.798Z","occupations":[{"code":"41-2031.00","title":"Retail Salespersons","slug":"retail-salespersons"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"41-9099.00","title":"Sales and Related Workers, All Other","slug":"sales-and-related-workers-all-other"}],"industries":[{"code":"522130","title":"Credit Unions","slug":"credit-unions"},{"code":"813990","title":"Other Similar Organizations (except Business, Professional, Labor, and Political Organizations)","slug":"other-similar-organizations-except-business-professional-labor-and-political-organizations"},{"code":"813410","title":"Civic and Social Organizations","slug":"civic-and-social-organizations"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Member Experience Associate","description":"Why Work For Us?\nGreat Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position\n401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period\nBenefits – Medical, Dental, Vision, wellness program and more!\nPaid Holidays\nPaid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.\nCollaborative Environment – AAA will value your contribution to providing exceptional service to our members\nFree AAA Classic Membership\nAAA Product Discounts\nTuition Reimbursement Program\nAdditional Details: Competitive hourly base + commissions\n.\nSummary\nThe Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service, and meeting needs and expectations across multiple branch locations. In addition to delivering service, MEAs are directly accountable for achieving individual sales targets. While their contributions support the overall branch success, they are measured as individual contributors. This position rotates between branches depending on business needs. Member Experience Associates must have strong customer service orientation, adaptability, and active listening skills to identify unmet Member needs in varied environments. They must quickly learn and adjust to multiple product lines, services, and systems in order to provide seamless service wherever assigned.\nThis is an onsite position in Orem, UT. Pay is $21/hour + commission.\nEssential Functions\nPerforms fundamental customer interactions including Member Services and product sales; must be knowledgeable and proficient with AAA products and services and adhere to branch operations in accordance with standard operating procedures and compliance including, but not limited to:\nMember Experience\nMember Services\nConcierge\nDMV/MVD\nAuto Travel\nUnlicensed Insurance Services\nSmart Home Security\nResponsibilities may include all seven fundamental skills as well as growth skills, dependent on branch need.\nPerforms fundamental customer interactions including Member Services and product sales, with accountability for meeting individual sales goals. Must be knowledgeable and proficient with AAA products and services, and consistently apply consultative sales techniques to uncover needs, present solutions, and close opportunities.\nPromotes AAA products and services to Members to achieve individual and branch goals, reinforcing the value of Membership regardless of location.\nUnderstands and anticipates Member needs, identifies and recommends relevant solutions, and demonstrates flexibility in adapting solutions to each branch environment.\n\nKnowledge & Skills\nCustomer Service: Professional and friendly attitude, problem-solving resolution, ability to quickly adapt to different branch teams and Member bases; Agility in modifying communication style to provide high communication effectiveness; Increases value of Membership with each interaction.\nSales: Demonstrates strong sales skills with a proven ability to meet or exceed goals in prior roles. Active listener, adaptable thinker, and strong communicator who can uncover needs, present solutions, and close sales while maintaining consistency across locations.\nUses strong product knowledge and sales skills to identify customer-specific needs, generate new sales, and retain existing business.\nStrives to become cross-functional across all seven fundamental skills and growth skills, building the ability to flex between service and sales responsibilities as branch needs require.\nTechnical: Proficient with multiple computer systems and applications; ability to quickly adapt to varying system configurations or processes across branches. Strong knowledge of all AAA products, services, operations while demonstrating fiduciary accountability.\nOperational Excellence: Ensures process implementation and compliance with standard operating procedures in all assigned branches, ensures efficiencies on end to end flow to meet objectives; engage in daily activities to meet the larger purpose and goals.\n\nEducation & Experience/Licenses & Certifications\nMinimum Qualifications\nHigh School Diploma/GED\n2-4 years of work experience, with at least 1 year in a sales role. Sales experience is required; customer service experience is strongly preferred.\nBackgrounds in insurance, retail, hospitality, service industries, or call centers are highly valued, to include work in sales, hospitality, insurance, retail, service industries or call centers.\nDrive for Results: Focuses on desired end results, takes steps necessary to meet deliverables in on time, and continues to move forward toward goal achievement.\nCommunicate Effectively: Clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message.\nTeamwork: Develop quality relationships with peers, leaders and internal partners; while supporting communal focus and collaboration of Members First.\nMust demonstrate adaptability, willingness to travel, and flexibility to cover shifts at multiple locations.\nCurrent & valid Driver’s License required; bonding/fingerprinting and P&C licensing may be required depending on branch needs.\nPreferred Qualifications\nDemonstrated success working with defined sales standards and goals, consistently meeting or exceeding targets.\n\nWorking Environment/ Minimum Physical Requirements\nWorks in a variety of branch office environments where standing, walking, or sitting at a desk, table, or computer workstation for extended periods of time may be required.\nMust be flexible with work shifts, including Saturdays.\nApproximately 50–80% of time is spent using a personal computer.\nMust be available to work in different branch locations.\nThis is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds).","datePosted":"2026-07-21T12:26:29.798Z","dateModified":"2026-07-21T12:26:29.798Z","hiringOrganization":{"@type":"Organization","name":"Aaa Ncnu","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Orem","addressRegion":"UT","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c93470544f1bdf5000f4e8f3"},"url":"https://jobsearcher.com/jobs/c93470544f1bdf5000f4e8f3"}}