{"schemaVersion":"jobsearcher.job.v1","id":"c92fdad8100550832ce33e6f","url":"https://jobsearcher.com/jobs/c92fdad8100550832ce33e6f","canonicalUrl":"https://jobsearcher.com/jobs/c92fdad8100550832ce33e6f","title":"Technical Support Representative","description":"BigTime Software is seeking a Technical Support Representative to join our team in our Phoenix office. Our Technical Support Reps are our brand ambassadors. They educate customers about our products and services. They are experts at workflow and answer any questions related to our platform. They will deliver exceptional support to customers through phone, email and chat.\nIf you have excellent people skills, the desire to dive deep into a new product, and the ability to learn it inside and out, please apply!\nWho is BigTime?\nWe've proudly been featured on Inc's 500 Fastest Growing Companies in America for 4 years in a row. BigTime Software is the engine behind the greatest consulting firms on the planet, delivering back-office time/budgeting and invoicing to over 2,500 firms worldwide and tracking over $4 billion in billable time each year. Our flagship product is a SaaS-based system that is custom-built for the professional services industry.\nBigTime is a PE-backed company, headquartered out of Chicago, with offices in Chicago, Boston, Phoenix and most recently, expanding internationally. We've proudly been named on Crain’s Best Places to Work 2 years in a row - if you're motivated to join a hyper growth organization, we're eager to talk to you.\n\nWhat You’ll Be Accountable for:\nHandle incoming support requests from customers and prospects through various channels, such as live chat, email and phone\nEducate/train/consult and on-board a wide range of professional service firms on how to fully and proficiently use various features of BigTime in the most effective way to fit their specific industry\nServe as a resident product expert and maintain exceptional knowledge of the product as we continue to add new features\nIdentify/troubleshoot and document priority issues for escalation and communicate relevant information to the appropriate parties\nContribute to team KPIs by improving average response and resolution times, as well as customer satisfaction ratings\nWork with the product team to discuss/document product enhancement requests coming from customers\n\nWho You Are:\n1+ years of customer service experience (software experience is a plus!)\nPreferred background in networking, API, database, XML, and some script language (Python, Java, etc.) with an emphasis on technical troubleshooting\nAbility to reproduce and troubleshoot software and data issues reported by customers\nUse core knowledge and on-the-job training to respond to customer requests and queries\nA strong passion for teaching technology to others to set clients up to be self-sufficient\nAbility to quickly learn how to use tools including Slack, Desk, and Salesforce to perform your job\nExcellent written and verbal communication skills\nA solutions oriented individual with an interest in learning new technologies\nAbility to be resourceful with impressive critical thinking skills\nAbility to be proactive and work independently. Self motivated to strive!\nExperience supporting Windows, IOS, and Android devices.\nDemonstrated ability to deal with change and be a team player\nExperience with accounting or project management software a plus, especially Quickbooks!\n\nWhat We Offer:\nCompetitive salary and a quarterly bonus\nCompany pays 100% of benefits, including medical, dental, vision, disability and life insurance\n401k with generous company match\nPaid Parental Leave & Access to Parently platform\nHybrid work schedule - In office 2-3 times a week\nGenerous time off and paid company holidays\nWeekly Lunch Credit via GrubHub and company paid GrubHub+ (free unlimited delivery)\nFresh fruit, snacks, cold brew coffee/tea, soda and sparkling water\nCompany provided latest technology & software tools\nChicago & Boston office offer onsite gym\n\nBigTime Software, Inc. is proud to be an Equal Opportunity Employer\nApplicants must be authorized to work in the U.S. BigTime Software, Inc. is proud to be an Equal Opportunity Employer.\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.\n\nYour Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.","company":"Bigtime Software","rawCompany":"bigtime software","city":"Phoenix","state":"AZ","isRemote":false,"isActive":false,"createdAt":"2026-04-12T20:57:18.353Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Representative","description":"BigTime Software is seeking a Technical Support Representative to join our team in our Phoenix office. Our Technical Support Reps are our brand ambassadors. They educate customers about our products and services. They are experts at workflow and answer any questions related to our platform. They will deliver exceptional support to customers through phone, email and chat.\nIf you have excellent people skills, the desire to dive deep into a new product, and the ability to learn it inside and out, please apply!\nWho is BigTime?\nWe've proudly been featured on Inc's 500 Fastest Growing Companies in America for 4 years in a row. BigTime Software is the engine behind the greatest consulting firms on the planet, delivering back-office time/budgeting and invoicing to over 2,500 firms worldwide and tracking over $4 billion in billable time each year. Our flagship product is a SaaS-based system that is custom-built for the professional services industry.\nBigTime is a PE-backed company, headquartered out of Chicago, with offices in Chicago, Boston, Phoenix and most recently, expanding internationally. We've proudly been named on Crain’s Best Places to Work 2 years in a row - if you're motivated to join a hyper growth organization, we're eager to talk to you.\n\nWhat You’ll Be Accountable for:\nHandle incoming support requests from customers and prospects through various channels, such as live chat, email and phone\nEducate/train/consult and on-board a wide range of professional service firms on how to fully and proficiently use various features of BigTime in the most effective way to fit their specific industry\nServe as a resident product expert and maintain exceptional knowledge of the product as we continue to add new features\nIdentify/troubleshoot and document priority issues for escalation and communicate relevant information to the appropriate parties\nContribute to team KPIs by improving average response and resolution times, as well as customer satisfaction ratings\nWork with the product team to discuss/document product enhancement requests coming from customers\n\nWho You Are:\n1+ years of customer service experience (software experience is a plus!)\nPreferred background in networking, API, database, XML, and some script language (Python, Java, etc.) with an emphasis on technical troubleshooting\nAbility to reproduce and troubleshoot software and data issues reported by customers\nUse core knowledge and on-the-job training to respond to customer requests and queries\nA strong passion for teaching technology to others to set clients up to be self-sufficient\nAbility to quickly learn how to use tools including Slack, Desk, and Salesforce to perform your job\nExcellent written and verbal communication skills\nA solutions oriented individual with an interest in learning new technologies\nAbility to be resourceful with impressive critical thinking skills\nAbility to be proactive and work independently. Self motivated to strive!\nExperience supporting Windows, IOS, and Android devices.\nDemonstrated ability to deal with change and be a team player\nExperience with accounting or project management software a plus, especially Quickbooks!\n\nWhat We Offer:\nCompetitive salary and a quarterly bonus\nCompany pays 100% of benefits, including medical, dental, vision, disability and life insurance\n401k with generous company match\nPaid Parental Leave & Access to Parently platform\nHybrid work schedule - In office 2-3 times a week\nGenerous time off and paid company holidays\nWeekly Lunch Credit via GrubHub and company paid GrubHub+ (free unlimited delivery)\nFresh fruit, snacks, cold brew coffee/tea, soda and sparkling water\nCompany provided latest technology & software tools\nChicago & Boston office offer onsite gym\n\nBigTime Software, Inc. is proud to be an Equal Opportunity Employer\nApplicants must be authorized to work in the U.S. BigTime Software, Inc. is proud to be an Equal Opportunity Employer.\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.\n\nYour Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.","datePosted":"2026-04-12T20:57:18.353Z","dateModified":"2026-04-12T20:57:18.353Z","hiringOrganization":{"@type":"Organization","name":"Bigtime Software","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Phoenix","addressRegion":"AZ","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c92fdad8100550832ce33e6f"},"url":"https://jobsearcher.com/jobs/c92fdad8100550832ce33e6f"}}