{"schemaVersion":"jobsearcher.job.v1","id":"c92bb7bf7612016ea7f496f4","url":"https://jobsearcher.com/jobs/c92bb7bf7612016ea7f496f4","canonicalUrl":"https://jobsearcher.com/jobs/c92bb7bf7612016ea7f496f4","title":"Operations Associate Manager","description":"Company Overview\nConstruction Resources (a Home Depot Company) delivers turnkey residential solutions across multiple states, specializing in countertops, surfaces, and integrated installation services. Our Surfaces Division manages every step from fabrication through final installation, servicing builders, remodelers, designers, and homeowners.\n\nPosition Overview\n\nThe Operations Associate Manager is responsible for overseeing day-to-day operational execution across Sales Support, Scheduling, Dispatch, Installation Coordination, and Customer Service functions within the Surfaces Fabrication Division.\n\nThis role serves as a critical operational bridge between Sales, Fabrication, Purchasing, Logistics, Installation, Quality Control, and Customers to ensure every project moves efficiently from order entry through final installation and service resolution.\n\nThe Operations Associate Manager drives operational accuracy, scheduling efficiency, communication, customer satisfaction, and workflow accountability while supporting a high-performance culture focused on speed, quality, and continuous improvement.\nThis position reports to the Director of Sales & Customer Experience and/or Operational Leadership within the Surfaces Division.\n\nThis leader owns the full operation lifecycle of a project and project documentation — from order entry, job-ready release to installation final sign-off.\n\nKey Responsibilities\n\nSales Support & Order Management\nManage day-to-day operations of the Sales Order Entry Team, Scheduling & Installation teams.\nOversee sales order/ticket review processes to ensure all job information is complete and accurate prior to release to production.\nConfirm orders meet billing and deposit requirements prior to scheduling or fabrication release.\nCoordinate with Purchasing/Production teams to ensure released orders are production-ready.\nEnsure all documentation is complete for orders, warranty, service tickets, and credit memos.\nMaintain organized order tracking, open-order management, and workflow visibility.\n\nScheduling, Dispatch & Workflow Coordination\nOversee daily, weekly, and long-range scheduling of countertop installs, service calls, repairs, rework, and remeasures.\nCoordinate installer dispatching and routing to maximize efficiency, productivity, & customer satisfaction.\nManage scheduling capacity across installer crews while balancing geography, complexity, lead times, and production output.\nMaintain alignment between fabrication schedules and installation timelines.\nProactively communicate delays, holds, material concerns, and scheduling changes to internal teams and customers.\n\nOperational Execution & Customer Experience\nEnsure every job leaving the shop is installation-ready, including slabs, sinks, hardware, paperwork, and install notes.\nPartner closely with Fabrication, Templating, Sales, Logistics, and Service teams to maintain smooth operational flow.\nSupport service recovery efforts and customer issue resolution with urgency and professionalism.\nAnswer escalated customer and internal inquiries while maintaining high service standards.\nMonitor workflow execution to ensure jobs are completed accurately, efficiently, and on schedule.\n\nTeam Leadership & Development\nSupervise and support Sales Order Entry, Billing, Scheduling, and Operational Coordination team members.\nProvide coaching, accountability, training, and performance development for team members.\nFoster a culture of communication, urgency, accuracy, teamwork, & continuous improvement.\nAssist with hiring, onboarding, and ongoing training initiatives.\n\nReporting & Process Improvement\nTrack and report operational KPIs including:\nInstall on-time percentage\nOrder Accuracy\nService and repair volume\nCycle times (template to install)\nDaily/weekly job throughput\nInstaller productivity\nIdentify process improvement opportunities to reduce errors, improve communication, shorten lead times, and enhance customer experience.\nImplementation of best operational practices, systems improvements, & workflows.\n\nRequired Qualifications & Skills\nAssociate's or Bachelor's degree preferred, or equivalent operational leadership experience.\n5+ years of experience in sales support, scheduling, fabrication operations, customer service, installation coordination, or related operational roles.\nStrong understanding of the surfaces fabrication and installation lifecycle.\nProven ability to manage multiple priorities in a fast-paced operational environment.\nStrong leadership, communication, and organizational skills.\nProficiency in ERP systems, Microsoft Office, scheduling software, and operational reporting tools.\nAbility to lead cross-functional communication between sales, production, logistics, and field operations teams.\nStrong problem-solving skills with customer-focused decision-making abilities.\nExperience in construction, building materials, manufacturing, or distribution industries preferred.\n\nPreferred Qualifications\nExperience in a multi-location or high-volume countertop or millwork operation.\nKnowledge of stone, quartz, solid surface, and specialty materials installation requirements.\nExperience collaborating with builders, designers, remodelers, and homeowner clients.\nTrack record of reducing remakes, improving install quality, and increasing on-time performance.\n\nCore Competencies\nOperational Leadership\nCustomer Experience Focus\nScheduling & Workflow Coordination\nProcess Improvement\nCommunication & Collaboration\nTeam Development\nAccountability & Execution\nAnalytical & Organizational Skills\n\nSupervisory Responsibility\nThis position has supervisory responsibility over Sales Order Entry, Billing/Invoicing Scheduling, and Operational Coordination functions within the Surfaces Division.\n\nLeadership & Reporting Structure\nReports to: Surfaces Operations Manager\nDirect Reports:\nInstallation Manager\nScheduling Team\nSales Order Entry Team\nSurfaces Billing/Invoicing\nIndirect oversight of all installers, service techs, and dispatchers.\n\nWhat We Offer\nCompetitive compensation and leadership growth opportunities.\nInfluence over the full job-delivery lifecycle in a flagship division.\nCollaborative environment (fabrication, sales, logistics, quality, showrooms).\nAbility to shape the future of CR's Surfaces field execution model.\nBENEFITS\nMedical\nDental\nVision\nEmployer Paid Basic Employee Life and AD&D Insurance\nEmployer Paid Long Term Disability\nFlexible Spending Accounts\nVoluntary Short-Term Disability\nVoluntary Life and AD&D Insurance\nVoluntary Accident Insurance\nVoluntary Critical Illness Insurance\n\nEEO\nAt Construction Resources, our people are the driving force behind everything we do. Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose.\n\nPHYSICAL DEMANDS\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.\nWhile performing the duties of this job, the employee is regularly required to speak or hear. The employee is frequently required to sit for extended periods of time, stand, walk, climb stairs, use hands to finger, handle or feel, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.\n\nPOSITION TYPE/EXPECTED HOURS OF WORK\nThis is a full-time position that requires overtime as business needs dictate.\n\nOTHER DUTIES\nPlease note: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.\n\nPRIVACY NOTICE\nWe value your privacy and want to ensure transparency regarding the collection and processing of your personal data. As part of our recruitment process, we require your explicit consent to collect, store, and process your personal information, including but not limited to your resume, contact details, professional experience, and other relevant data.\nThis data will be used solely for recruitment and hiring purposes in accordance with our privacy policy and applicable data protection regulations. Your information will be stored securely and will not be shared with third parties without your consent.\nBy submitting your application, you agree to the collection and processing of your personal data for the purposes stated above. You may withdraw your consent at any time by contacting us at recruitment@crhomeusa.com.","company":"Construction Resources","rawCompany":"construction resources","city":"Climax","state":"GA","isRemote":false,"isActive":false,"createdAt":"2026-08-06T16:24:32.655Z","occupations":[{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"11-9021.00","title":"Construction Managers","slug":"construction-managers"},{"code":"51-1011.00","title":"First-Line Supervisors of Production and Operating Workers","slug":"first-line-supervisors-of-production-and-operating-workers"}],"industries":[{"code":"444110","title":"Home Centers","slug":"home-centers"},{"code":"444140","title":"Hardware Retailers","slug":"hardware-retailers"},{"code":"238390","title":"Other Building Finishing Contractors","slug":"other-building-finishing-contractors"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Operations Associate Manager","description":"Company Overview\nConstruction Resources (a Home Depot Company) delivers turnkey residential solutions across multiple states, specializing in countertops, surfaces, and integrated installation services. Our Surfaces Division manages every step from fabrication through final installation, servicing builders, remodelers, designers, and homeowners.\n\nPosition Overview\n\nThe Operations Associate Manager is responsible for overseeing day-to-day operational execution across Sales Support, Scheduling, Dispatch, Installation Coordination, and Customer Service functions within the Surfaces Fabrication Division.\n\nThis role serves as a critical operational bridge between Sales, Fabrication, Purchasing, Logistics, Installation, Quality Control, and Customers to ensure every project moves efficiently from order entry through final installation and service resolution.\n\nThe Operations Associate Manager drives operational accuracy, scheduling efficiency, communication, customer satisfaction, and workflow accountability while supporting a high-performance culture focused on speed, quality, and continuous improvement.\nThis position reports to the Director of Sales & Customer Experience and/or Operational Leadership within the Surfaces Division.\n\nThis leader owns the full operation lifecycle of a project and project documentation — from order entry, job-ready release to installation final sign-off.\n\nKey Responsibilities\n\nSales Support & Order Management\nManage day-to-day operations of the Sales Order Entry Team, Scheduling & Installation teams.\nOversee sales order/ticket review processes to ensure all job information is complete and accurate prior to release to production.\nConfirm orders meet billing and deposit requirements prior to scheduling or fabrication release.\nCoordinate with Purchasing/Production teams to ensure released orders are production-ready.\nEnsure all documentation is complete for orders, warranty, service tickets, and credit memos.\nMaintain organized order tracking, open-order management, and workflow visibility.\n\nScheduling, Dispatch & Workflow Coordination\nOversee daily, weekly, and long-range scheduling of countertop installs, service calls, repairs, rework, and remeasures.\nCoordinate installer dispatching and routing to maximize efficiency, productivity, & customer satisfaction.\nManage scheduling capacity across installer crews while balancing geography, complexity, lead times, and production output.\nMaintain alignment between fabrication schedules and installation timelines.\nProactively communicate delays, holds, material concerns, and scheduling changes to internal teams and customers.\n\nOperational Execution & Customer Experience\nEnsure every job leaving the shop is installation-ready, including slabs, sinks, hardware, paperwork, and install notes.\nPartner closely with Fabrication, Templating, Sales, Logistics, and Service teams to maintain smooth operational flow.\nSupport service recovery efforts and customer issue resolution with urgency and professionalism.\nAnswer escalated customer and internal inquiries while maintaining high service standards.\nMonitor workflow execution to ensure jobs are completed accurately, efficiently, and on schedule.\n\nTeam Leadership & Development\nSupervise and support Sales Order Entry, Billing, Scheduling, and Operational Coordination team members.\nProvide coaching, accountability, training, and performance development for team members.\nFoster a culture of communication, urgency, accuracy, teamwork, & continuous improvement.\nAssist with hiring, onboarding, and ongoing training initiatives.\n\nReporting & Process Improvement\nTrack and report operational KPIs including:\nInstall on-time percentage\nOrder Accuracy\nService and repair volume\nCycle times (template to install)\nDaily/weekly job throughput\nInstaller productivity\nIdentify process improvement opportunities to reduce errors, improve communication, shorten lead times, and enhance customer experience.\nImplementation of best operational practices, systems improvements, & workflows.\n\nRequired Qualifications & Skills\nAssociate's or Bachelor's degree preferred, or equivalent operational leadership experience.\n5+ years of experience in sales support, scheduling, fabrication operations, customer service, installation coordination, or related operational roles.\nStrong understanding of the surfaces fabrication and installation lifecycle.\nProven ability to manage multiple priorities in a fast-paced operational environment.\nStrong leadership, communication, and organizational skills.\nProficiency in ERP systems, Microsoft Office, scheduling software, and operational reporting tools.\nAbility to lead cross-functional communication between sales, production, logistics, and field operations teams.\nStrong problem-solving skills with customer-focused decision-making abilities.\nExperience in construction, building materials, manufacturing, or distribution industries preferred.\n\nPreferred Qualifications\nExperience in a multi-location or high-volume countertop or millwork operation.\nKnowledge of stone, quartz, solid surface, and specialty materials installation requirements.\nExperience collaborating with builders, designers, remodelers, and homeowner clients.\nTrack record of reducing remakes, improving install quality, and increasing on-time performance.\n\nCore Competencies\nOperational Leadership\nCustomer Experience Focus\nScheduling & Workflow Coordination\nProcess Improvement\nCommunication & Collaboration\nTeam Development\nAccountability & Execution\nAnalytical & Organizational Skills\n\nSupervisory Responsibility\nThis position has supervisory responsibility over Sales Order Entry, Billing/Invoicing Scheduling, and Operational Coordination functions within the Surfaces Division.\n\nLeadership & Reporting Structure\nReports to: Surfaces Operations Manager\nDirect Reports:\nInstallation Manager\nScheduling Team\nSales Order Entry Team\nSurfaces Billing/Invoicing\nIndirect oversight of all installers, service techs, and dispatchers.\n\nWhat We Offer\nCompetitive compensation and leadership growth opportunities.\nInfluence over the full job-delivery lifecycle in a flagship division.\nCollaborative environment (fabrication, sales, logistics, quality, showrooms).\nAbility to shape the future of CR's Surfaces field execution model.\nBENEFITS\nMedical\nDental\nVision\nEmployer Paid Basic Employee Life and AD&D Insurance\nEmployer Paid Long Term Disability\nFlexible Spending Accounts\nVoluntary Short-Term Disability\nVoluntary Life and AD&D Insurance\nVoluntary Accident Insurance\nVoluntary Critical Illness Insurance\n\nEEO\nAt Construction Resources, our people are the driving force behind everything we do. Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose.\n\nPHYSICAL DEMANDS\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.\nWhile performing the duties of this job, the employee is regularly required to speak or hear. The employee is frequently required to sit for extended periods of time, stand, walk, climb stairs, use hands to finger, handle or feel, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.\n\nPOSITION TYPE/EXPECTED HOURS OF WORK\nThis is a full-time position that requires overtime as business needs dictate.\n\nOTHER DUTIES\nPlease note: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.\n\nPRIVACY NOTICE\nWe value your privacy and want to ensure transparency regarding the collection and processing of your personal data. As part of our recruitment process, we require your explicit consent to collect, store, and process your personal information, including but not limited to your resume, contact details, professional experience, and other relevant data.\nThis data will be used solely for recruitment and hiring purposes in accordance with our privacy policy and applicable data protection regulations. Your information will be stored securely and will not be shared with third parties without your consent.\nBy submitting your application, you agree to the collection and processing of your personal data for the purposes stated above. You may withdraw your consent at any time by contacting us at recruitment@crhomeusa.com.","datePosted":"2026-08-06T16:24:32.655Z","dateModified":"2026-08-06T16:24:32.655Z","hiringOrganization":{"@type":"Organization","name":"Construction Resources","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Climax","addressRegion":"GA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c92bb7bf7612016ea7f496f4"},"url":"https://jobsearcher.com/jobs/c92bb7bf7612016ea7f496f4"}}