Passenger Service Supervisor

Job DetailsDescriptionOverviewPeople. Passion. Pride. This is what has driven our team since 1833.Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.But at the heart of our business is our people.Role PurposeAs a Menzies Aviation Passenger Service Supervisor, you will have primary oversight of the fast-paced airport passenger service environment providing quality passenger service, ticketing, check-in processing, luggage claim handling and service assistance to all traveling passengers. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct (no visible tattoos/excessive piercings).What You Will Be DoingPromptly handle all passenger service complaints with a focus on positive resolutionResponsible for staff scheduling, leadership development and employee accountabilityComplete all check-in procedures including the handling of reservations, ticketing, seat assignments, and airport announcements and checking for proper international documentationAssist customers with special needs and unaccompanied minorsWhen operating jet ways, CSSs will be required to work at unprotected heights of over 15 feet and be responsible for open/closing aircraft doorsRead and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tagsEnsure the safe and secure operations, in accordance with the highest possible standards of health, safety, security and all government statutory requirementsRequired to attend the mandatory training imposed by the Company and Airlines as per job rolePerform as a mentor to other employeesProvide training to employees in accordance with Company and Airline standardsConduct shift briefings to ensure staff is organized and well informedPerform other duties as assignedSafety, Security, Wellbeing And ComplianceYou will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.Please see the attached job description for further details on safety, security, wellbeing & compliance.What We Are Looking ForPrior Passenger Service/Airline experience requiredBilingual in English and SpanishMust be at least 18 years of ageMust pass pre-employment drug screenAbility to proficiently read, write and speak EnglishExcellent communication skillsMust have a positive, can-do, upbeat personalityAble to remain calm under pressureMust excel in time management skills and require minimal supervisionAble to stand for long periods of time at the ticket counter and gate check-in areasMust be comfortable lifting 70lbsMust pass FBI background check and obtain US Customs sealMust be available and flexible to work variable shifts including weekends and holidaysPrior Customer Service experience strongly preferredAdvanced Computer Skills RequiredMust have a high school diploma, GED or six months’ work experience as Passenger Service AgentAble to work from 11am to 19:30 with Tuesday and Wednesday offKnowledge, Skills And AbilitiesAbility to learn quicklyAbility to understand and carry out oral and written instructions and request clarification when neededStrong interpersonal skillsAbility to work as part of a teamAbility to build relationshipsDiversityMenzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.Application InstructionsIs this role ticking all the boxes for you? If so, please click apply now!