Front Desk Agent/Guest Services

Job DescriptionWhat You’ll DoResponsibilitiesAs a Guest Service Representative, you’ll be the first and last impression of the hotel — the “face” of our property. Your daily responsibilities will include:Warmly welcoming and checking in guests according to Marriott standardsAnswering calls with professionalism (within 3 rings!)Handling guest requests, complaints, and special needs with confidence and careManaging room assignments, availability, and group activitiesProcessing accurate check-outs and paymentsBalancing your cash bank and keeping it secureCommunicating effectively with all departments to ensure a seamless guest experienceGenerating and distributing daily reportsFollowing all policies for payment, credit, and cash handlingAnd, of course, other duties as assigned — no two days are ever the same!What We’re Looking ForThe ideal candidate will:Have strong communication skills and a friendly, professional demeanorBe tech-savvy and quick to learn hotel systemsLove working with people and solving problems on the spotStay calm under pressure and keep a positive attitudeBe reliable, detail-oriented, and eager to helpPerks & BenefitsWe take care of our team members with:401(k) with company matchHealth, dental, vision, and life insurancePaid time offEmployee assistance programHotel & travel discountsReferral bonus programFlexible schedulingApply Today!If you’re ready to make a difference in every guest’s stay — apply now and join a team that loves what they do!About UsShaner Hotel GroupShaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries.We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com !About The TeamShaner Hotels has an amazing opportunity at our Courtyard Newark – UD. Located on a beautiful suburban campus, the Courtyard Newark-University of Delaware offers impeccable service coupled with state-of-the-art technology. Our beautifully appointed guestrooms offer all the comforts of home and feature well-lit workstations and complimentary Wi-Fi. We take pride in being one of Delaware’s first "Green Lodging" establishments. The hotel is near many local businesses—including WL Gore, Bank of America, and Siemens—and we are adjacent to Clayton Hall Conference Center, a university-run facility that boasts over 40,000 square feet of meeting space. If it's fun you're looking for, you can test your luck at Delaware Park, experience some of Delaware’s "tax-free" shopping at Christiana Mall or take in some culture in the neighboring Brandywine Valley.