{"schemaVersion":"jobsearcher.job.v1","id":"c8fe08d214fc09d33cd3e439","url":"https://jobsearcher.com/jobs/c8fe08d214fc09d33cd3e439","canonicalUrl":"https://jobsearcher.com/jobs/c8fe08d214fc09d33cd3e439","title":"Operations Intelligence Engineer","description":"To enhance the effectiveness of the global Technical Support organization, the full-time remote Operations Intelligence Engineer will build AI agents, workflows, and process automations to improve support operations and customer experience.\nKey responsibilities\n\n Design and implement AI-powered systems to optimize support workflows, including ticket triage and knowledge retrieval\n Collaborate with cross-functional teams to analyze support processes and translate insights into actionable intelligence\n Create documentation and operating conventions to facilitate the adoption and improvement of AI-assisted support workflows\n\nRequired qualifications\n\n At least 3 years of professional experience in software development, workflow automation, or applied AI\n Proficiency in Python and experience working with APIs and software development frameworks\n Demonstrated experience in building production-grade internal tools and AI-powered systems\n Strong understanding of technical support operations and case management systems\n Ability to translate complex operational processes into scalable systems and measurable improvements","company":"Virtual Vocations","rawCompany":"virtual vocations","city":"Denver","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-06-08T03:03:24.209Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Operations Intelligence Engineer","description":"To enhance the effectiveness of the global Technical Support organization, the full-time remote Operations Intelligence Engineer will build AI agents, workflows, and process automations to improve support operations and customer experience.\nKey responsibilities\n\n Design and implement AI-powered systems to optimize support workflows, including ticket triage and knowledge retrieval\n Collaborate with cross-functional teams to analyze support processes and translate insights into actionable intelligence\n Create documentation and operating conventions to facilitate the adoption and improvement of AI-assisted support workflows\n\nRequired qualifications\n\n At least 3 years of professional experience in software development, workflow automation, or applied AI\n Proficiency in Python and experience working with APIs and software development frameworks\n Demonstrated experience in building production-grade internal tools and AI-powered systems\n Strong understanding of technical support operations and case management systems\n Ability to translate complex operational processes into scalable systems and measurable improvements","datePosted":"2026-06-08T03:03:24.209Z","dateModified":"2026-06-08T03:03:24.209Z","hiringOrganization":{"@type":"Organization","name":"Virtual Vocations","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c8fe08d214fc09d33cd3e439"},"url":"https://jobsearcher.com/jobs/c8fe08d214fc09d33cd3e439"}}