{"schemaVersion":"jobsearcher.job.v1","id":"c8fa382419a60a8dd9447dec","url":"https://jobsearcher.com/jobs/c8fa382419a60a8dd9447dec","canonicalUrl":"https://jobsearcher.com/jobs/c8fa382419a60a8dd9447dec","title":"User & Computing Tech Support - Intermediate","description":"Join one of the nation’s most comprehensive academic medical centers, UChicago Medicine , as an IT Field Services Technician - Intermediate. We are seeking logical troubleshooters who can join our team and support the growing operations for our healthcare system. This is an on-site position that will be based primarily at our Hyde Park location in Chicago, IL.\n\nThe IT Field Services Technician is responsible for the design, management, and support of moderate to complex support and operating systems with general supervision. Areas of management and support may include but are not limited to core operating systems, such as Macintosh and Windows, software distribution, and anti-virus solutions. Responsible for providing customer direct technical support for UCMC/BSD supported computer and software with limited direction. This includes monitoring the resolution of problems related to any supported UCMC/BSD device and applications. This support includes but is not limited to Macintosh, PC, Monitors, Printers, and peripherals such as handhelds, scanners, and all applications residing on the standard desktop.\n\nEssential Job Functions\n\nResponsible for managing support tickets for Windows and Macintosh software/applications and hardware.\nProviding assistance as required, ensuring timely resolution, and meeting all established SLAs.\nResolves service requests from the incident tracking system and ensures requests are handled in a timely, accurate, and efficient manner, using remote administration tools, when possible, to resolve the problem.\nMakes site visits to install/update computer hardware or applications or complete quality assurance reviews or site assessment activities.\nDocuments the root cause of problems and the solutions to problems encountered and submit them to the appropriate management and knowledge management areas or systems.\nMaintains accurate and complete records of all end device assets in proper management systems.\nWorks effectively as a team member both within the department and across the UCMC/BSD enterprise to promote and integrate information services through communication, cooperation, and collaboration.\nProvide consistent and accurate feedback to engineering teams on system modifications to meet customer needs, improve stability, or reliability of core systems.\nDemonstrate an in-depth understanding of all help desk services, processes, and procedures.\nConsistently provides guidance/training/mentoring for less experienced team members.\nPeriodically interacting with IS teams and vendors to restore service and/or identify and correct core problems.\nModels customer service orientation through professional responsive actions in a fast-paced and high-volume environment.\nAssists help desk support staff as needed to facilitate first call resolution where applicable.\nParticipate in on-call pager rotation to provide customer support as needed.\nConduct specialized user support such as Executive support as requested.\nProvide hardware and software consultations to customers as requested.\nWorks with other IS teams to resolve complex customer issues.\nPerforms other duties as requested by senior management.\nParticipate in special projects as required by management.\n\nRequired Qualifications\n\nAssociate or bachelor's degree in related technical area or technical training/experience equivalent\nMinimum three years' experience providing support of customer trouble tickets and effectively troubleshooting PC hardware and software problems over the telephone and/or in person required (using remote administration tools and on site)\nExcellent listening skills with the ability to empathize, focusing on client service\nExcellent organizational skills with emphasis on detail and follow-through\nIndependent problem-solver. Sorts through issues and conducts comparative analysis of multiple solutions\nExcellent decision making and problem-solving skills, demonstrating initiative in the resolution of problems\nIn-depth understanding of PC hardware and software, operating systems and applications, networking topology and wireless infrastructure as well as peripherals\nEffective time management skills required, with the ability to complete projects and daily responsibilities both timely and effectively\nExcellent interpersonal, oral, and written communication skills to effectively interact with customers, peers, and managers\nDedication to exceeding quality standards and providing products and services of the highest caliber\nKnowledge of networking standards, protocols, security, troubleshooting, and performance tuning\nExperience in hardware and software design, installation, configuration, maintenance, and troubleshooting\nIntermediate knowledge of LAN/WAN networking, servers, workstations, operating systems, and applications\nReliable transportation\n\nPreferred Qualifications\n\nBachelor's degree\nA+ certification from an accredited facility\nMacintosh support experience\nExperience with a help tracking system\n\nPosition Details\n\nJob Type/FTE: Full Time (1.0 FTE)\nShift: 1st Shift\nLocation: Hyde Park\nUnit/Department: IT Technology Services - Hyde Park\nCBA Code: Non-Union","company":"UChicago Medicine","rawCompany":"uchicago medicine","city":"Lisle","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-08-23T09:28:33.829Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"User & Computing Tech Support - Intermediate","description":"Join one of the nation’s most comprehensive academic medical centers, UChicago Medicine , as an IT Field Services Technician - Intermediate. We are seeking logical troubleshooters who can join our team and support the growing operations for our healthcare system. This is an on-site position that will be based primarily at our Hyde Park location in Chicago, IL.\n\nThe IT Field Services Technician is responsible for the design, management, and support of moderate to complex support and operating systems with general supervision. Areas of management and support may include but are not limited to core operating systems, such as Macintosh and Windows, software distribution, and anti-virus solutions. Responsible for providing customer direct technical support for UCMC/BSD supported computer and software with limited direction. This includes monitoring the resolution of problems related to any supported UCMC/BSD device and applications. This support includes but is not limited to Macintosh, PC, Monitors, Printers, and peripherals such as handhelds, scanners, and all applications residing on the standard desktop.\n\nEssential Job Functions\n\nResponsible for managing support tickets for Windows and Macintosh software/applications and hardware.\nProviding assistance as required, ensuring timely resolution, and meeting all established SLAs.\nResolves service requests from the incident tracking system and ensures requests are handled in a timely, accurate, and efficient manner, using remote administration tools, when possible, to resolve the problem.\nMakes site visits to install/update computer hardware or applications or complete quality assurance reviews or site assessment activities.\nDocuments the root cause of problems and the solutions to problems encountered and submit them to the appropriate management and knowledge management areas or systems.\nMaintains accurate and complete records of all end device assets in proper management systems.\nWorks effectively as a team member both within the department and across the UCMC/BSD enterprise to promote and integrate information services through communication, cooperation, and collaboration.\nProvide consistent and accurate feedback to engineering teams on system modifications to meet customer needs, improve stability, or reliability of core systems.\nDemonstrate an in-depth understanding of all help desk services, processes, and procedures.\nConsistently provides guidance/training/mentoring for less experienced team members.\nPeriodically interacting with IS teams and vendors to restore service and/or identify and correct core problems.\nModels customer service orientation through professional responsive actions in a fast-paced and high-volume environment.\nAssists help desk support staff as needed to facilitate first call resolution where applicable.\nParticipate in on-call pager rotation to provide customer support as needed.\nConduct specialized user support such as Executive support as requested.\nProvide hardware and software consultations to customers as requested.\nWorks with other IS teams to resolve complex customer issues.\nPerforms other duties as requested by senior management.\nParticipate in special projects as required by management.\n\nRequired Qualifications\n\nAssociate or bachelor's degree in related technical area or technical training/experience equivalent\nMinimum three years' experience providing support of customer trouble tickets and effectively troubleshooting PC hardware and software problems over the telephone and/or in person required (using remote administration tools and on site)\nExcellent listening skills with the ability to empathize, focusing on client service\nExcellent organizational skills with emphasis on detail and follow-through\nIndependent problem-solver. Sorts through issues and conducts comparative analysis of multiple solutions\nExcellent decision making and problem-solving skills, demonstrating initiative in the resolution of problems\nIn-depth understanding of PC hardware and software, operating systems and applications, networking topology and wireless infrastructure as well as peripherals\nEffective time management skills required, with the ability to complete projects and daily responsibilities both timely and effectively\nExcellent interpersonal, oral, and written communication skills to effectively interact with customers, peers, and managers\nDedication to exceeding quality standards and providing products and services of the highest caliber\nKnowledge of networking standards, protocols, security, troubleshooting, and performance tuning\nExperience in hardware and software design, installation, configuration, maintenance, and troubleshooting\nIntermediate knowledge of LAN/WAN networking, servers, workstations, operating systems, and applications\nReliable transportation\n\nPreferred Qualifications\n\nBachelor's degree\nA+ certification from an accredited facility\nMacintosh support experience\nExperience with a help tracking system\n\nPosition Details\n\nJob Type/FTE: Full Time (1.0 FTE)\nShift: 1st Shift\nLocation: Hyde Park\nUnit/Department: IT Technology Services - Hyde Park\nCBA Code: Non-Union","datePosted":"2026-08-23T09:28:33.829Z","dateModified":"2026-08-23T09:28:33.829Z","hiringOrganization":{"@type":"Organization","name":"UChicago Medicine","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Lisle","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c8fa382419a60a8dd9447dec"},"url":"https://jobsearcher.com/jobs/c8fa382419a60a8dd9447dec"}}