{"schemaVersion":"jobsearcher.job.v1","id":"c8efbab5a64a768c4ee034e8","url":"https://jobsearcher.com/jobs/c8efbab5a64a768c4ee034e8","canonicalUrl":"https://jobsearcher.com/jobs/c8efbab5a64a768c4ee034e8","title":"Junior IT Support Specialst","description":"Whether you're a recent grad or a seasoned professional, you can experience meaningful career growth at Rosendin. Enjoy a true sense of ownership as you work with a proven industry leader on some of the most exciting and high-profile projects in the nation. We offer a wide range of job opportunities, competitive compensation, full benefits, an Employee Stock Ownership Plan and more.\r\nWhy Rosendin?\r\nCommitted. Innovative. Engaged.\r\nIf you're looking to take your career to the next level and work with some of the best and brightest in the industry, we want to hear from you. Since our founding over 100+ years ago, Rosendin has been driven to positively impact the communities where we live and work. We are an organization built on integrity and we have a culture that empowers people, embraces diversity, and inspires everyone to do their best. As one of the largest EMPLOYEE-OWNED electrical contractors in the United States, you will have the unique benefit of being a shareholder at a company that is experiencing tremendous growth and success. When our people succeed and fuel our success, we reward them. We'd love to have you as a shareholder!\r\nThe Junior IT Support Specialist is an entry level position responsible for providing Help Desk support to end users, including, but not limited to, desktop/laptop computers, mobile devices, printers, and software. He/she will utilize defined procedures to perform their work and works under close supervision.\r\nWhat You'll Do\r\nProvide end-user support and problem resolution, including but not limited to the following: AD accounts, cell phones, tablets, desktop computers, laptop/notebook computers, printers and other peripheral hardware, and software applications.\r\nUtilize the trouble-ticketing system to document work and facilitate communication with the clients.\r\nMust adapt to the demands of Rosendin users, including field personnel, office employee's and all levels of management to the senior level.\r\nCover the Help Desk phone queue when needed.\r\nEscalate higher-level issues/tickets to IT Support Specialist 1, 2, and/or Lead\r\nImage laptops and desktops via SCCM and Intune Autopilot\r\nSetup mobile iOS devices.\r\nMaintain stockroom inventory.\r\nOrder equipment and peripherals as needed.\r\nPrepare shipments using UPS online system.\r\nThe duties and responsibilities are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing; other duties may be assigned based on the position's role within the business unit.\r\nWhat You'll Need To Be Successful\r\nExcellent written and verbal communication skills.\r\nExcellent customer skills, including maintaining focus on the customer issues in a fast-paced environment with the ability to empathize with and prioritize customer needs.\r\nAbility to perform in a dynamic and fast-paced team environment.\r\nMaintain technical competencies by staying current in new technologies.\r\nAbility to troubleshoot issues over the phone, utilizing remote assistance tools, and in person.\r\nKnowledge of Microsoft Windows and Microsoft 365 Office Suite.\r\nMust be a team player with strong communication & customer service skills, with the ability to stay on task when working independently.\r\nMust be able to organize and manage multiple tasks in a fast-paced environment.\r\nKnowledge and/or practical experience of the following technologies is preferred: Networking, Active Directory, Microsoft 365, Mobile Device Management, Cloud Storage, Remote Software, Conference Room AV, Cisco VOIP, and Video Conferencing software.\r\nKnowledge of an enterprise ticketing system is preferred.\r\nDemonstrated ability to use discretion and sensitivity when handling confidential information.\r\nMust be a self-starter, proactive, and able to interface with end users, prioritize issues, and manage user expectations.\r\nKnowledge of documenting processes and procedures.\r\nAbility to adapt to changing requirements with a positive attitude.\r\nAbility to interact effectively and professionally with all levels of employees, both management and staff, vendors, clients, and others.\r\nKnowledge of iOS devices is a plus\r\nWhat You Bring To Us\r\nOne or more years of IT experience, including knowledge of current technology applications, hardware and software.\r\nExperience handling multiple projects and shifting priorities\r\nAbility to handle sensitive matters and maintain confidentiality\r\nAbility to organize and prioritize work\r\nPreferred: An Associate's degree in Information Technology, Computer/Information Science, or equivalent years of experience.\r\nTravel\r\nUp to 10% (mostly regional jobsites\r\nWorking Conditions\r\nGeneral work environment – sitting for long periods, standing, walking, typing, carrying, pushing, bending. Work is conducted primarily indoors with varying environmental conditions such as fluorescent lighting and air conditioning\r\nNoise level is usually low to medium; it can be loud on the jobsite.\r\nWe fully comply with the ADA and applicable state law, including considering reasonable accommodation measures that may enable qualified disabled applicants and employees to perform essential functions.\r\nOccasional lifting of up to 30 lbs.\r\nRosendin is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, pregnancy, age (over 40), or any other categories protected by applicable federal, state, or local law.\r\nYOU Matter – Our Benefits\r\nESOP – Employee Stock Ownership\r\n401 K\r\nAnnual bonus program based upon performance, profitability, and achievement\r\n17 PTO days per year plus 10 paid holidays\r\nMedical, Dental, Vision Insurance\r\nTerm Life, AD&D Insurance, and Voluntary Life Insurance\r\nDisability Income Protection Insurance\r\nPre-tax Flexible Spending Plans (Health and Dependent Care)\r\nCharitable Giving Match with our Rosendin Foundation\r\nPay Range\r\n$25.75-$34.00 Hourly\r\nThe pay range for this role is what we expect to pay for candidates that meet the specified qualifications and requirements listed on this job description. Candidate's pay can vary based on location, job-related experience, skills, and education.\r\nOur success is rooted in our people. We all come together around long-term vision and a sense of shared ownership. As a group, we do whatever it takes to ensure the success of our business…and your career.\r\nRosendin is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, pregnancy, age (over 40), or any other categories protected by applicable federal, state, or local law.\r\nJ-18808-Ljbffr","company":"Socket","rawCompany":"socket","city":"Anaheim","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-08-09T00:47:18.040Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Junior IT Support Specialst","description":"Whether you're a recent grad or a seasoned professional, you can experience meaningful career growth at Rosendin. Enjoy a true sense of ownership as you work with a proven industry leader on some of the most exciting and high-profile projects in the nation. We offer a wide range of job opportunities, competitive compensation, full benefits, an Employee Stock Ownership Plan and more.\r\nWhy Rosendin?\r\nCommitted. Innovative. Engaged.\r\nIf you're looking to take your career to the next level and work with some of the best and brightest in the industry, we want to hear from you. Since our founding over 100+ years ago, Rosendin has been driven to positively impact the communities where we live and work. We are an organization built on integrity and we have a culture that empowers people, embraces diversity, and inspires everyone to do their best. As one of the largest EMPLOYEE-OWNED electrical contractors in the United States, you will have the unique benefit of being a shareholder at a company that is experiencing tremendous growth and success. When our people succeed and fuel our success, we reward them. We'd love to have you as a shareholder!\r\nThe Junior IT Support Specialist is an entry level position responsible for providing Help Desk support to end users, including, but not limited to, desktop/laptop computers, mobile devices, printers, and software. He/she will utilize defined procedures to perform their work and works under close supervision.\r\nWhat You'll Do\r\nProvide end-user support and problem resolution, including but not limited to the following: AD accounts, cell phones, tablets, desktop computers, laptop/notebook computers, printers and other peripheral hardware, and software applications.\r\nUtilize the trouble-ticketing system to document work and facilitate communication with the clients.\r\nMust adapt to the demands of Rosendin users, including field personnel, office employee's and all levels of management to the senior level.\r\nCover the Help Desk phone queue when needed.\r\nEscalate higher-level issues/tickets to IT Support Specialist 1, 2, and/or Lead\r\nImage laptops and desktops via SCCM and Intune Autopilot\r\nSetup mobile iOS devices.\r\nMaintain stockroom inventory.\r\nOrder equipment and peripherals as needed.\r\nPrepare shipments using UPS online system.\r\nThe duties and responsibilities are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing; other duties may be assigned based on the position's role within the business unit.\r\nWhat You'll Need To Be Successful\r\nExcellent written and verbal communication skills.\r\nExcellent customer skills, including maintaining focus on the customer issues in a fast-paced environment with the ability to empathize with and prioritize customer needs.\r\nAbility to perform in a dynamic and fast-paced team environment.\r\nMaintain technical competencies by staying current in new technologies.\r\nAbility to troubleshoot issues over the phone, utilizing remote assistance tools, and in person.\r\nKnowledge of Microsoft Windows and Microsoft 365 Office Suite.\r\nMust be a team player with strong communication & customer service skills, with the ability to stay on task when working independently.\r\nMust be able to organize and manage multiple tasks in a fast-paced environment.\r\nKnowledge and/or practical experience of the following technologies is preferred: Networking, Active Directory, Microsoft 365, Mobile Device Management, Cloud Storage, Remote Software, Conference Room AV, Cisco VOIP, and Video Conferencing software.\r\nKnowledge of an enterprise ticketing system is preferred.\r\nDemonstrated ability to use discretion and sensitivity when handling confidential information.\r\nMust be a self-starter, proactive, and able to interface with end users, prioritize issues, and manage user expectations.\r\nKnowledge of documenting processes and procedures.\r\nAbility to adapt to changing requirements with a positive attitude.\r\nAbility to interact effectively and professionally with all levels of employees, both management and staff, vendors, clients, and others.\r\nKnowledge of iOS devices is a plus\r\nWhat You Bring To Us\r\nOne or more years of IT experience, including knowledge of current technology applications, hardware and software.\r\nExperience handling multiple projects and shifting priorities\r\nAbility to handle sensitive matters and maintain confidentiality\r\nAbility to organize and prioritize work\r\nPreferred: An Associate's degree in Information Technology, Computer/Information Science, or equivalent years of experience.\r\nTravel\r\nUp to 10% (mostly regional jobsites\r\nWorking Conditions\r\nGeneral work environment – sitting for long periods, standing, walking, typing, carrying, pushing, bending. Work is conducted primarily indoors with varying environmental conditions such as fluorescent lighting and air conditioning\r\nNoise level is usually low to medium; it can be loud on the jobsite.\r\nWe fully comply with the ADA and applicable state law, including considering reasonable accommodation measures that may enable qualified disabled applicants and employees to perform essential functions.\r\nOccasional lifting of up to 30 lbs.\r\nRosendin is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, pregnancy, age (over 40), or any other categories protected by applicable federal, state, or local law.\r\nYOU Matter – Our Benefits\r\nESOP – Employee Stock Ownership\r\n401 K\r\nAnnual bonus program based upon performance, profitability, and achievement\r\n17 PTO days per year plus 10 paid holidays\r\nMedical, Dental, Vision Insurance\r\nTerm Life, AD&D Insurance, and Voluntary Life Insurance\r\nDisability Income Protection Insurance\r\nPre-tax Flexible Spending Plans (Health and Dependent Care)\r\nCharitable Giving Match with our Rosendin Foundation\r\nPay Range\r\n$25.75-$34.00 Hourly\r\nThe pay range for this role is what we expect to pay for candidates that meet the specified qualifications and requirements listed on this job description. Candidate's pay can vary based on location, job-related experience, skills, and education.\r\nOur success is rooted in our people. We all come together around long-term vision and a sense of shared ownership. As a group, we do whatever it takes to ensure the success of our business…and your career.\r\nRosendin is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, pregnancy, age (over 40), or any other categories protected by applicable federal, state, or local law.\r\nJ-18808-Ljbffr","datePosted":"2026-08-09T00:47:18.040Z","dateModified":"2026-08-09T00:47:18.040Z","hiringOrganization":{"@type":"Organization","name":"Socket","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Anaheim","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c8efbab5a64a768c4ee034e8"},"url":"https://jobsearcher.com/jobs/c8efbab5a64a768c4ee034e8"}}