{"schemaVersion":"jobsearcher.job.v1","id":"c8d49b088b008e28578af2e8","url":"https://jobsearcher.com/jobs/c8d49b088b008e28578af2e8","canonicalUrl":"https://jobsearcher.com/jobs/c8d49b088b008e28578af2e8","title":"Client Support Engineer","description":"Charlotte, NC\nFull Time\nUS - Information Technology\nMid Level\n\nLocation: Charlotte, NC (onsite 5x/week)\n\nAbout Us\nThrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!\n\nPosition Overview\nProvide technical hardware, software, and connectivity problem resolution to all client computers and users by diagnosing and walking users through step-by-step solutions; clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; assist engineers and technicians; troubleshoot printer problems; work with next level support to resolve complex issues; conduct hardware and software maintenance and reporting as needed; and perform related work as required. All work to be performed in client office.\n\nThe Client Site Services Engineer will serve their primary client by going on-site to their locations, serving as deskside support and on-site support to all client issues, responding to service tickets of the client’s requests or problems; resolves all first level end-user problems; escalates all Tier 2 problems to the next level of support for guidance and direction; contacts third-party vendors for warranty service repair and dispatch.\n\nPrimary Responsibilities\nPrimary responsibilities are descriptive and not restrictive in nature\nIdentifies, diagnoses, and resolves first level problems for end-users of the workstations, laptops, terminal services and Citrix sessions, end-user software and hardware, network and VPN connectivity, the Internet, server services, server drive space, validation of server error messages for escalation, and new computer technology in a call center environment; communicates solutions to end-users effectively\nProvides one-on-one end-user problem resolution for client (PC) software and connectivity.\nEnsure that all client issues and resolutions are properly documented in the defined ticketing system of either Thrive or the client as required\nSets up and assists in the configuration of end-user PC desktop hardware, software and peripherals, both onsite and remotely\nDiagnoses and resolves end-user network or local printer problems, PC hardware problems and basic server, e-mail, Internet, VPN, and local-area network access problems\nCoordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements\nPerforms minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third party vendor maintenance agreements as needed\nActs as remote hands for engineering staff onsite as needed\nAssists Network Technicians in creating materials for end-user frequently asked questions (FAQs) and procedural knowledgebase articles.\nProvides assistance to Tier 2-3 staff with problem research and documentation\n\nQualifications\n3+ years providing end-user support for current PC desktop and application software\n3+ years installing, upgrading, troubleshooting, and repairing personal computers in a corporate networked environment\n3+ years providing end-user support for current suite of Microsoft applications and management software\n2+ years providing support for an enterprise level userbase in either the legal or financial services industries\nCompTIA A+ Certification or equivalent experience\nCompTIA Net+ Certification or equivalent experience","company":"Abacode","rawCompany":"abacode","city":"Charlotte","state":"NC","isRemote":false,"isActive":false,"createdAt":"2026-04-14T10:43:58.914Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Client Support Engineer","description":"Charlotte, NC\nFull Time\nUS - Information Technology\nMid Level\n\nLocation: Charlotte, NC (onsite 5x/week)\n\nAbout Us\nThrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!\n\nPosition Overview\nProvide technical hardware, software, and connectivity problem resolution to all client computers and users by diagnosing and walking users through step-by-step solutions; clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; assist engineers and technicians; troubleshoot printer problems; work with next level support to resolve complex issues; conduct hardware and software maintenance and reporting as needed; and perform related work as required. All work to be performed in client office.\n\nThe Client Site Services Engineer will serve their primary client by going on-site to their locations, serving as deskside support and on-site support to all client issues, responding to service tickets of the client’s requests or problems; resolves all first level end-user problems; escalates all Tier 2 problems to the next level of support for guidance and direction; contacts third-party vendors for warranty service repair and dispatch.\n\nPrimary Responsibilities\nPrimary responsibilities are descriptive and not restrictive in nature\nIdentifies, diagnoses, and resolves first level problems for end-users of the workstations, laptops, terminal services and Citrix sessions, end-user software and hardware, network and VPN connectivity, the Internet, server services, server drive space, validation of server error messages for escalation, and new computer technology in a call center environment; communicates solutions to end-users effectively\nProvides one-on-one end-user problem resolution for client (PC) software and connectivity.\nEnsure that all client issues and resolutions are properly documented in the defined ticketing system of either Thrive or the client as required\nSets up and assists in the configuration of end-user PC desktop hardware, software and peripherals, both onsite and remotely\nDiagnoses and resolves end-user network or local printer problems, PC hardware problems and basic server, e-mail, Internet, VPN, and local-area network access problems\nCoordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements\nPerforms minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third party vendor maintenance agreements as needed\nActs as remote hands for engineering staff onsite as needed\nAssists Network Technicians in creating materials for end-user frequently asked questions (FAQs) and procedural knowledgebase articles.\nProvides assistance to Tier 2-3 staff with problem research and documentation\n\nQualifications\n3+ years providing end-user support for current PC desktop and application software\n3+ years installing, upgrading, troubleshooting, and repairing personal computers in a corporate networked environment\n3+ years providing end-user support for current suite of Microsoft applications and management software\n2+ years providing support for an enterprise level userbase in either the legal or financial services industries\nCompTIA A+ Certification or equivalent experience\nCompTIA Net+ Certification or equivalent experience","datePosted":"2026-04-14T10:43:58.914Z","dateModified":"2026-04-14T10:43:58.914Z","hiringOrganization":{"@type":"Organization","name":"Abacode","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Charlotte","addressRegion":"NC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c8d49b088b008e28578af2e8"},"url":"https://jobsearcher.com/jobs/c8d49b088b008e28578af2e8"}}