{"schemaVersion":"jobsearcher.job.v1","id":"c8bb4f51a7313fa8ea946b13","url":"https://jobsearcher.com/jobs/c8bb4f51a7313fa8ea946b13","canonicalUrl":"https://jobsearcher.com/jobs/c8bb4f51a7313fa8ea946b13","title":"Technical Account Manager","description":"About Us:\n\nProofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.\nHow We Work:\nAt Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:\nBold in how we dream and innovate\nResponsive to feedback, challenges and opportunities\nAccountable for results and best in class outcomes\nVisionary in future focused problem-solving\nExceptional in execution and impact\nThe Role\nThis is a technical role in a fast-paced environment that demands interaction with enterprises at senior levels, as well as with technical staff within the traditional IT and Security organization. Successful candidates will have an excellent technical and security software foundation, especially related to Linux, messaging, and cloud services, a proven track record of successfully interfacing with customers on both technical and non-technical levels, substantial experience driving concurrent projects and issues to completion with little direction, and above all, a passion for ensuring a top-quality\ncustomer experience.\nYour day-to-day\nIndependently provide ongoing and proactive technical leadership and support to Proofpoint’s strategic customers with little direction.\nManage and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed.\nDirect crisis and incident response, working with the account team, technical support, operations and engineering teams to ensure timely resolution, while communicating effectively with customers.\nMeet regularly with clients, both remotely and on-site, to review support interactions, system status, major issues, upcoming releases, and other pertinent items.\nCreate and deliver executive customer presentations that outline system performance, potential issues, ROI and suggested forward courses of action.\nDevelop deep understanding of customer’s business and operational needs.\nMaintain deep practical technical knowledge of Proofpoint’s integration within the customer's environment, including network, security, systems administration, and messaging management.\nDevelop and oversee a comprehensive strategy to meet complex customer requirements utilizing Proofpoint’s solutions.\nProvide proactive recommendations that support the customer's requirements, roadmap and ongoing technical needs. Identify and prioritize short term and long-term goals.\nPlan and lead process improvement initiatives tailored to improve customer satisfaction with the services and interaction with the Proofpoint Team.\nPlan, document, and identify risks and challenges for production changes that span multiple services or technologies.\nResponsible for scheduling own time and for quality completion of multiple tasks within a varying environment of changing constraints.\nUse independent judgment within broad parameters.\nDesigns and implements solutions to complex problems\nWhat you bring to the team\n4+ years of industry experience in a client/professional service, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas\nKnowledge of data communication concepts and technologies, specifically email and networking knowledge of Linux, SMTP, and MySQL.\nWorking knowledge of Windows, Active Directory, and Microsoft Exchange.\nVery strong customer service and excellent communications skills, both written and oral\nA history of successfully leading and directing technical staff through crisis situations\nAdaptable and willing to learn new technologies\nKnowledge of project management and strong time management skills\nAbility to effectively work in a team environment as well as independently\nWhy Proofpoint?\nAt Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:\nCompetitive compensation\nComprehensive benefits\nCareer success on your terms\nFlexible work environment\nAnnual wellness and community outreach days\nAlways on recognition for your contributions\nGlobal collaboration and networking opportunities\n\nOur Culture:\nOur culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.\nWe encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.\n\nHow to Apply\nInterested? Submit your application along with any supporting information- we can’t wait to hear from you!","company":"Proofpoint","rawCompany":"proofpoint","city":"Washington","state":"DC","isRemote":false,"isActive":false,"createdAt":"2026-08-07T10:08:30.273Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Account Manager","description":"About Us:\n\nProofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.\nHow We Work:\nAt Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:\nBold in how we dream and innovate\nResponsive to feedback, challenges and opportunities\nAccountable for results and best in class outcomes\nVisionary in future focused problem-solving\nExceptional in execution and impact\nThe Role\nThis is a technical role in a fast-paced environment that demands interaction with enterprises at senior levels, as well as with technical staff within the traditional IT and Security organization. Successful candidates will have an excellent technical and security software foundation, especially related to Linux, messaging, and cloud services, a proven track record of successfully interfacing with customers on both technical and non-technical levels, substantial experience driving concurrent projects and issues to completion with little direction, and above all, a passion for ensuring a top-quality\ncustomer experience.\nYour day-to-day\nIndependently provide ongoing and proactive technical leadership and support to Proofpoint’s strategic customers with little direction.\nManage and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed.\nDirect crisis and incident response, working with the account team, technical support, operations and engineering teams to ensure timely resolution, while communicating effectively with customers.\nMeet regularly with clients, both remotely and on-site, to review support interactions, system status, major issues, upcoming releases, and other pertinent items.\nCreate and deliver executive customer presentations that outline system performance, potential issues, ROI and suggested forward courses of action.\nDevelop deep understanding of customer’s business and operational needs.\nMaintain deep practical technical knowledge of Proofpoint’s integration within the customer's environment, including network, security, systems administration, and messaging management.\nDevelop and oversee a comprehensive strategy to meet complex customer requirements utilizing Proofpoint’s solutions.\nProvide proactive recommendations that support the customer's requirements, roadmap and ongoing technical needs. Identify and prioritize short term and long-term goals.\nPlan and lead process improvement initiatives tailored to improve customer satisfaction with the services and interaction with the Proofpoint Team.\nPlan, document, and identify risks and challenges for production changes that span multiple services or technologies.\nResponsible for scheduling own time and for quality completion of multiple tasks within a varying environment of changing constraints.\nUse independent judgment within broad parameters.\nDesigns and implements solutions to complex problems\nWhat you bring to the team\n4+ years of industry experience in a client/professional service, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas\nKnowledge of data communication concepts and technologies, specifically email and networking knowledge of Linux, SMTP, and MySQL.\nWorking knowledge of Windows, Active Directory, and Microsoft Exchange.\nVery strong customer service and excellent communications skills, both written and oral\nA history of successfully leading and directing technical staff through crisis situations\nAdaptable and willing to learn new technologies\nKnowledge of project management and strong time management skills\nAbility to effectively work in a team environment as well as independently\nWhy Proofpoint?\nAt Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:\nCompetitive compensation\nComprehensive benefits\nCareer success on your terms\nFlexible work environment\nAnnual wellness and community outreach days\nAlways on recognition for your contributions\nGlobal collaboration and networking opportunities\n\nOur Culture:\nOur culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.\nWe encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.\n\nHow to Apply\nInterested? Submit your application along with any supporting information- we can’t wait to hear from you!","datePosted":"2026-08-07T10:08:30.273Z","dateModified":"2026-08-07T10:08:30.273Z","hiringOrganization":{"@type":"Organization","name":"Proofpoint","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Washington","addressRegion":"DC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c8bb4f51a7313fa8ea946b13"},"url":"https://jobsearcher.com/jobs/c8bb4f51a7313fa8ea946b13"}}