Front of House Manager - Spenard Roadhouse

SummaryThe Front of House Manager is responsible for the success of Front of House operations. They are responsible for hiring, training, and the productivity of the Front of House team. This person also oversees the success of the bar and coffeehouse departments. They should motivate departments on sales building, developing relationships with staff and guests, and ongoing development of the Front of House staff.Core CompetenciesHandle privileged and confidential information with discretionExcellent time management skills; multitasks and balances their task list and conflicting prioritiesAble to adapt and remain positive in a fast-paced and constantly evolving work environmentPossess strong professional oral and written communication skills necessary for interacting with staff, guests, and vendors over the phone, in person, and via emailWork fluidly as part of a team or independentlyCommunicate constructively and provide support to staff when neededHas sound judgment and can make rational decisions in the absence of directionReceptive to coaching from management, responds positively with a willingness to grow and improveKnowledgeable of the restaurant’s policies, procedures, and systemsTake ownership of operationsStaff RelationsProvide positive and constructive feedback to all staffSupport Front of House supervisors in coaching and completing timely evaluationsLead the team by example and know when and how to support staffSet the tone: energy up and out, and encourage teamworkMaintain employee morale for all staffSupport the Back of House management team as neededOperationsMonitor food quality and follow up with the kitchen team as neededMaintain labor budget within department goals and phase staff accordinglyEnsure all staff have current certifications on fileBuilds schedules for the Front of House department based on anticipated projectionsEnsure weekly and daily side work is completed efficiently and effectivelyLead the hiring process, which includes interviewing, reference checks, scheduling new hire appointments with HR, and completing orientations for new staffMaintains training procedures for all Front of House positionsIs on the floor, monitoring employee and guest interaction, ensuring the dining room looks orderly, and ensuring that food going out to tables is up to our standardsCan perform opening and closing dutiesDocument staff and operations issues in daily logs and follow up on issues from prior shiftsCommunicate the expectations and needs of staffGuest RelationsSet a standard for staff to welcome all guestsCome from a place of yesAdvocate for the guest and has a willingness to “make it right”Handle guest complaints and feedback promptlyConstantly interact with guests at the tableProactively resolve issues and ensure a delightful guest experienceKnowledge/SkillsCan step in and perform any Front of House positionHas in-depth knowledge of menu, ingredients, cooking methods, and allergensAssists in troubleshooting issues with staff and guestsKnowledgeable in maintenance and troubleshooting of the POS systemWork EnvironmentFast-paced restaurant environmentPosition TypeThis is a full-time position with a minimum of 45 hour work week requirement.Other QualificationsMust be at least 21 years of ageMust be able to communicate, write, and understand EnglishMust possess basic math skills and be able to operate a cash register and POS systemMust have basic knowledge of Google Drive and internet navigationMust have a current Food Worker card and TAM/TIPS cardPhysical RequirementsThe employee is required to stand for extended periods and may occasionally be required to stoop, kneel, or crouch. Frequently lifts up to 40 pounds. The employee must be able to occasionally lift or move objects up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.ClassificationExemptReports toGeneral ManagerEEO Statement We are an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, creed, religion, sex, national origin, age, marital status, veteran status, or sexual orientation, the presence of a non-job-related medical condition or handicap, or any other legally protected status. It is our policy to abide by all Federal, State, and local laws concerning discrimination in employment.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.