Telecom Engineer

Telecom Engineer Vacaville, CA12+ ContractLead/Assist with the migration of Avaya Telephony to MSTeams Telephony solution.Expert with Avaya & MSTeams Telephony, implementations, and administrationExpert with supporting remote telecom services to a remote work force.Experienced with Contact Center operations and administration.Experienced with IVR call flows and call routing.Adept and/or proficient with Networking (Routing, Firewall, etc.)Work with other Telecom engineers to design and implement well-integrated products.Define and evolve the architecture of Telecom services.Expert in all technical aspects of Telecom services (Avaya, UCaaS, CCaaS,MSTeams, Five9, RightFax, EtherFax) Evaluate and recommend appropriate technologies based on product needs and industry trends.Develop creative solutions and write technical design & architecture documents.Provide work estimates for proposed projects.Cross-train Telecom staff on product features that are implemented.Constantly look for better processes for projecting and improving project profitabilityLead or assist in the implementation of any Telecom migrations. Develop and execute unit tests for product components.Establish architectural standards and best practices.Encourage innovation of process and creative development methodologiesWork closely with management to determine feasibility of product features.Work closely with IT Teams to determine the best approach on a technical standpoint.Establish standards and perform project and change reviews and provide feedback.Promote high quality, scalability, and timely completion of projects.Project Management experience.Must-have requirements:MSTeams and MSTeams Telephony migrationFive9 Contact Center Proficient networking experienceProject Management. OPTIONAL: AVAYA telephony.