{"schemaVersion":"jobsearcher.job.v1","id":"c879a35e45a8cda3a1ed68d1","url":"https://jobsearcher.com/jobs/c879a35e45a8cda3a1ed68d1","canonicalUrl":"https://jobsearcher.com/jobs/c879a35e45a8cda3a1ed68d1","title":"Sr. Design Program Manager, Devices & Services Experience Design","description":"DESCRIPTION\nThe Devices & Services Experience Design (DxD) team leads user experience and industrial design innovation across Amazon's device portfolio, including Echo, Fire TV, Fire Tablets, Alexa.com, and related mobile apps. Our team works at the intersection of design, product and engineering, creating meaningful hardware and software experiences that enhance customer lives. We believe in storytelling and thinking holistically to craft the \"why\" behind everything we ship.\n\nDxD is seeking a Senior Design Program Manager to lead end-to-end program delivery for customer experiences across a product portfolio. In this role, you will partner with designers, engineers, and product managers to scope, plan, and deliver design programs that ship to millions of customers. You will own the operational health of your programs — building the systems, mechanisms, and rituals that enable design teams to deliver with quality and velocity while directly managing the most complex and highest-visibility programs.\n\nThe Senior Design Program Manager operates both tactically and strategically. You will independently scope and plan design projects that impact at the program and organizational level — including areas where strategy may not yet be defined. You will influence leaders across partner teams, effectively map resources against program scope and timelines, and make recommendations where resourcing gaps exist. You will drive operational excellence, manage long-term risks and escalations, and strengthen DxD-wide operational practices by identifying what's working, what's not, and driving improvements that make the team more effective.\n\nThe ideal candidate brings deep expertise in design program management within a software product development environment, a strong understanding of how design work is scoped and iterated, and the ability to build scalable operational frameworks rather than solving one-off problems. You are comfortable navigating ambiguity, driving alignment across cross-functional teams, and communicating program health to audiences ranging from individual contributors to VP-level leadership.\n\nKey job responsibilities\n\nOwn end-to-end program delivery for a portfolio of design programs — from intake and scoping through design delivery and engineering handoff — ensuring quality, timeliness, and cross-functional alignment\nDirectly manage high-priority, high-visibility, or complex programs — stepping in to course-correct programs at risk, diagnosing root causes, aligning stakeholders, and driving resolution\nPartner with Design Managers and leadership to align design program priorities with business objectives, product roadmaps, and resource capacity\nDrive cross-functional alignment across Product, Engineering, and Design — ensuring design is integrated into product development lifecycles and that partner teams have the information they need to plan and execute\nCreate visibility into program health, team capacity, and program risk — proactively surfacing blockers, risks, and decisions that need escalation before they become crises\nInfluence leaders across partner organizations to drive alignment on scope, timelines, and trade-offs — advocating for design quality while balancing business and technical constraints\nIdentify and lead cross-cutting initiatives that improve how design teams operate — from process improvements to new mechanisms that raise the bar on delivery quality\nModel best-in-class program management practices that raise the bar for the broader Design Program Management team\nBASIC QUALIFICATIONS\n7+ years of design experience\nExperience understanding needs of business and end customers and translating them into right solutions\nExperience gathering and analyzing large amounts of data and delivering continuous business improvements\nExperience owning program strategy, end to end delivery, and communicating results to senior leadership\nExperience working with a cross-functional team across design, operations, and engineering team to meet high-reaching goals\nExperience building operational frameworks, processes, and mechanisms that create leverage across a team or organization\nExperience communicating program status, risks, and recommendations to senior leadership (Director and VP level)\nExperience managing programs through ambiguity — scoping work where requirements are undefined, navigating changing priorities, and making trade-off recommendations\nPREFERRED QUALIFICATIONS\nKnowledge of software development lifecycle, including design, development, test, build, deployment processes and timelines\nExperience escalating issues and anticipating and making hard trade-offs between business and customer need\nExperience working within a centralized design organization that supports multiple product lines or business units\nDemonstrated ability to create operational leverage — building systems that enable teams to execute effectively without requiring program management involvement in every workstream\nTrack record of managing complex, multi-team programs with significant cross-organizational dependencies (e.g., design system rollouts, platform-level CX changes, multi-device launches)\nStrong systems thinking — ability to diagnose operational challenges, identify root causes, and design solutions that scale\nExperience with design operations disciplines including resource management, capacity planning, workflow optimization, and design quality programs\nProven ability to facilitate cooperation across diverse design disciplines (visual design, interaction design, motion, sound, UX research) and organizational boundaries\nExperience with Figma, Jira, and design delivery workflows in an agile software development context\n\nAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.\n\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.\n\nThe base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.\n\nUSA, WA, Seattle - 129,500.00 - 175,100.00 USD annually","company":"Amazon.com Services","rawCompany":"amazoncom services","city":"Seattle","state":"WA","isRemote":false,"isActive":false,"createdAt":"2026-07-21T11:58:30.997Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"11-9041.00","title":"Architectural and Engineering Managers","slug":"architectural-and-engineering-managers"},{"code":"27-1029.00","title":"Designers, All Other","slug":"designers-all-other"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Sr. Design Program Manager, Devices & Services Experience Design","description":"DESCRIPTION\nThe Devices & Services Experience Design (DxD) team leads user experience and industrial design innovation across Amazon's device portfolio, including Echo, Fire TV, Fire Tablets, Alexa.com, and related mobile apps. Our team works at the intersection of design, product and engineering, creating meaningful hardware and software experiences that enhance customer lives. We believe in storytelling and thinking holistically to craft the \"why\" behind everything we ship.\n\nDxD is seeking a Senior Design Program Manager to lead end-to-end program delivery for customer experiences across a product portfolio. In this role, you will partner with designers, engineers, and product managers to scope, plan, and deliver design programs that ship to millions of customers. You will own the operational health of your programs — building the systems, mechanisms, and rituals that enable design teams to deliver with quality and velocity while directly managing the most complex and highest-visibility programs.\n\nThe Senior Design Program Manager operates both tactically and strategically. You will independently scope and plan design projects that impact at the program and organizational level — including areas where strategy may not yet be defined. You will influence leaders across partner teams, effectively map resources against program scope and timelines, and make recommendations where resourcing gaps exist. You will drive operational excellence, manage long-term risks and escalations, and strengthen DxD-wide operational practices by identifying what's working, what's not, and driving improvements that make the team more effective.\n\nThe ideal candidate brings deep expertise in design program management within a software product development environment, a strong understanding of how design work is scoped and iterated, and the ability to build scalable operational frameworks rather than solving one-off problems. You are comfortable navigating ambiguity, driving alignment across cross-functional teams, and communicating program health to audiences ranging from individual contributors to VP-level leadership.\n\nKey job responsibilities\n\nOwn end-to-end program delivery for a portfolio of design programs — from intake and scoping through design delivery and engineering handoff — ensuring quality, timeliness, and cross-functional alignment\nDirectly manage high-priority, high-visibility, or complex programs — stepping in to course-correct programs at risk, diagnosing root causes, aligning stakeholders, and driving resolution\nPartner with Design Managers and leadership to align design program priorities with business objectives, product roadmaps, and resource capacity\nDrive cross-functional alignment across Product, Engineering, and Design — ensuring design is integrated into product development lifecycles and that partner teams have the information they need to plan and execute\nCreate visibility into program health, team capacity, and program risk — proactively surfacing blockers, risks, and decisions that need escalation before they become crises\nInfluence leaders across partner organizations to drive alignment on scope, timelines, and trade-offs — advocating for design quality while balancing business and technical constraints\nIdentify and lead cross-cutting initiatives that improve how design teams operate — from process improvements to new mechanisms that raise the bar on delivery quality\nModel best-in-class program management practices that raise the bar for the broader Design Program Management team\nBASIC QUALIFICATIONS\n7+ years of design experience\nExperience understanding needs of business and end customers and translating them into right solutions\nExperience gathering and analyzing large amounts of data and delivering continuous business improvements\nExperience owning program strategy, end to end delivery, and communicating results to senior leadership\nExperience working with a cross-functional team across design, operations, and engineering team to meet high-reaching goals\nExperience building operational frameworks, processes, and mechanisms that create leverage across a team or organization\nExperience communicating program status, risks, and recommendations to senior leadership (Director and VP level)\nExperience managing programs through ambiguity — scoping work where requirements are undefined, navigating changing priorities, and making trade-off recommendations\nPREFERRED QUALIFICATIONS\nKnowledge of software development lifecycle, including design, development, test, build, deployment processes and timelines\nExperience escalating issues and anticipating and making hard trade-offs between business and customer need\nExperience working within a centralized design organization that supports multiple product lines or business units\nDemonstrated ability to create operational leverage — building systems that enable teams to execute effectively without requiring program management involvement in every workstream\nTrack record of managing complex, multi-team programs with significant cross-organizational dependencies (e.g., design system rollouts, platform-level CX changes, multi-device launches)\nStrong systems thinking — ability to diagnose operational challenges, identify root causes, and design solutions that scale\nExperience with design operations disciplines including resource management, capacity planning, workflow optimization, and design quality programs\nProven ability to facilitate cooperation across diverse design disciplines (visual design, interaction design, motion, sound, UX research) and organizational boundaries\nExperience with Figma, Jira, and design delivery workflows in an agile software development context\n\nAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.\n\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.\n\nThe base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.\n\nUSA, WA, Seattle - 129,500.00 - 175,100.00 USD annually","datePosted":"2026-07-21T11:58:30.997Z","dateModified":"2026-07-21T11:58:30.997Z","hiringOrganization":{"@type":"Organization","name":"Amazon.com Services","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Seattle","addressRegion":"WA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c879a35e45a8cda3a1ed68d1"},"url":"https://jobsearcher.com/jobs/c879a35e45a8cda3a1ed68d1"}}