Patient Service Representative - Float

About the CompanyJoin our team and help create an exceptional patient experience across our practice. Surgical Specialists of Charlotte is seeking a dependable, service-oriented Patient Service Representative Floater to support front office operations across our locations as staffing needs arise.About the RoleThis role is ideal for someone who is adaptable, organized, and comfortable stepping into different office environments to help maintain a smooth, professional, and patient-centered experience. As a Patient Service Representative Floater, you will serve as a key first point of contact for patients and visitors while helping to ensure continuity of operations wherever support is needed. This position requires flexibility, strong communication skills, and a willingness to travel to any of our practice locations to fill coverage gaps and support the needs of the organization. Travel to various practice locations is an essential function of this role and is expected to occur at least 50% of the time based on business and staffing needs.ResponsibilitiesGreet patients and visitors in a warm, professional, and courteous mannerAnswer and route incoming calls appropriatelySchedule appointments, including follow-up, recheck, and post-operative visitsSupport patient registration by entering and updating demographic and insurance information accuratelyVerify insurance eligibility, referrals, co-payments, deductibles, and other patient financial responsibility prior to or at the time of serviceAssist patients with electronic check-in and scan required documentation as neededCollect co-payments, balances, and other payments in accordance with practice policyEnroll patients in the patient portal and provide support with front office technology when neededPrepare and organize documentation to support daily office readinessProcess faxes, manage incoming documentation, and assist with general administrative front office tasksHelp maintain smooth front office workflow and provide operational support wherever coverage is neededTravel to any Surgical Specialists of Charlotte location based on business needs and staffing gapsQualificationsHigh school diploma or equivalent requiredTwo to three years of healthcare office experience preferredRequired SkillsStrong customer service and communication skillsAbility to work effectively in a fast-paced medical office environmentHigh attention to detail and accuracyComfort learning and navigating systems such as NextGen EPM and other front office technologyFlexibility, dependability, and willingness to work across multiple office locations within the greater Charlotte area as neededPreferred SkillsNone specifiedPay range and compensation packageNone specifiedEqual Opportunity StatementThis position plays an important part in ensuring our patients receive consistent, high-quality service across the practice. The Patient Service Representative Floater helps strengthen office coverage, support team continuity, and maintain a welcoming and efficient experience for patients at every location. This role is especially well suited for someone who enjoys variety, works well with different teams, and takes pride in stepping in where support is needed most.Our Core ValuesTrustRespectIntegrityClear CommunicationCollaboration