{"schemaVersion":"jobsearcher.job.v1","id":"c85949fe0bfc84fba46b097c","url":"https://jobsearcher.com/jobs/c85949fe0bfc84fba46b097c","canonicalUrl":"https://jobsearcher.com/jobs/c85949fe0bfc84fba46b097c","title":"A/V MACD Support Engineer","description":"Overview\nIn this role you will serve on-site to support video and audio operations for a customer campus, handling level-1 issues, MACD moves, and end-user training during business hours and critical after-hours maintenance. You will engage directly with customers, ensuring smooth video conferencing experiences and timely incident handling. The position centers on delivering reliable AV support, documenting environments and processes, and coordinating with Poly-related and third-party services to maintain service quality. This is a hands-on, customer-focused position with an emphasis on practical problem solving and cross-team collaboration.\n\nResponsibilitiesProvide Level 1 technical support to end usersSupport end users with training for self-scheduling conferencesAssist customers in scheduling and launching video conference callsOpen incident tickets and maintain CMDB systemsProvide onsite MACD support for video equipmentReport updates on Poly issues to Poly Cloud and Managed ServicesTroubleshoot non-Poly issues including third-party devicesUpdate documentation for video environment and processesTest and recover from network breaches affecting Poly video servicesValidate end-to-end service functionality after installation\nKey requirements2 years of video conferencing background supporting AV/IT systems2 years in a direct customer-facing role1 year of experience with H.320, H.323 and SIPKnowledge of Zoom or Teams preferredExperience with Poly video conferencing devices or other brands (Cisco, Logitech, Neat)Experience with incident management softwareTroubleshooting networking and computer systems experience preferredHighly organized, detail-oriented, self-motivatedExcellent verbal and written communication skills including training othersUnderstanding of TCP/IP, cabling, and LAN troubleshooting a pluscustomer service excellenceclear communicationprofessionalismPoly video conferencing devicesH.320/H.323/SIP protocolsZoom","company":"Kforce","rawCompany":"kforce","city":"Brooklyn","state":"NY","isRemote":false,"isActive":false,"createdAt":"2026-09-15T04:41:56.491Z","occupations":[{"code":"27-4011.00","title":"Audio and Video Technicians","slug":"audio-and-video-technicians"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"27-4099.00","title":"Media and Communication Equipment Workers, All Other","slug":"media-and-communication-equipment-workers-all-other"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"A/V MACD Support Engineer","description":"Overview\nIn this role you will serve on-site to support video and audio operations for a customer campus, handling level-1 issues, MACD moves, and end-user training during business hours and critical after-hours maintenance. You will engage directly with customers, ensuring smooth video conferencing experiences and timely incident handling. The position centers on delivering reliable AV support, documenting environments and processes, and coordinating with Poly-related and third-party services to maintain service quality. This is a hands-on, customer-focused position with an emphasis on practical problem solving and cross-team collaboration.\n\nResponsibilitiesProvide Level 1 technical support to end usersSupport end users with training for self-scheduling conferencesAssist customers in scheduling and launching video conference callsOpen incident tickets and maintain CMDB systemsProvide onsite MACD support for video equipmentReport updates on Poly issues to Poly Cloud and Managed ServicesTroubleshoot non-Poly issues including third-party devicesUpdate documentation for video environment and processesTest and recover from network breaches affecting Poly video servicesValidate end-to-end service functionality after installation\nKey requirements2 years of video conferencing background supporting AV/IT systems2 years in a direct customer-facing role1 year of experience with H.320, H.323 and SIPKnowledge of Zoom or Teams preferredExperience with Poly video conferencing devices or other brands (Cisco, Logitech, Neat)Experience with incident management softwareTroubleshooting networking and computer systems experience preferredHighly organized, detail-oriented, self-motivatedExcellent verbal and written communication skills including training othersUnderstanding of TCP/IP, cabling, and LAN troubleshooting a pluscustomer service excellenceclear communicationprofessionalismPoly video conferencing devicesH.320/H.323/SIP protocolsZoom","datePosted":"2026-09-15T04:41:56.491Z","dateModified":"2026-09-15T04:41:56.491Z","hiringOrganization":{"@type":"Organization","name":"Kforce","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Brooklyn","addressRegion":"NY","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c85949fe0bfc84fba46b097c"},"url":"https://jobsearcher.com/jobs/c85949fe0bfc84fba46b097c"}}