Reporting Analyst

Reporting AnalystPayrate : $20 - $40Department: Data & ReportingEmployment Type: Full-Time | Regular (in-office)Reports To: Data Reporting ManagerLevel: Mid to Senior (Supervisory / Individual Contributor)Job SummaryThe Operations Data and Reporting Analyst is responsible for maintaining accurate workforce and performance data and delivering timely, reliable reports that support Operations, HR, Payroll, and Executive Leadership. This role serves as the owner of core operational data systems, including the Master Roster, CSAT reporting, performance tracking, and bonus computations, ensuring data integrity, transparency, and compliance across the organization.Key ResponsibilitiesMaster Roster & Workforce Data ManagementMaintain and update the Master Roster as the single source of truth for VA deployment, compensation, and separation dataProcess approved separations and roster updates based on operational and payroll changesEnsure data accuracy and consistency across departmentsCSAT & Client Feedback ReportingClean, validate, and consolidate CSAT data from multiple sourcesAlign survey responses with correct VAs, clients, and reporting periodsSupport Operations in extracting actionable insights from CSAT trendsPerformance, Bonuses & AppraisalsMaintain VA performance dashboards covering attendance, productivity, and coaching metricsCompute and validate bi-weekly VA bonuses and monthly or quarterly appraisal datsTrack loyalty, appraisal eligibility, and historical performance recordsExecutive & Operational ReportingProduce monthly executive operations reports and sales dashboardsDeliver ad hoc reports and analytics to support leadership decision-makingEnsure all reports are accurate, timely, and aligned with business goalsCollaboration & Data GovernancePartner closely with Operations, HR, Payroll, Recruitment, and Leadership teamsResolve data discrepancies and continuously improve reporting processesQualificationsExperience2–4 years of experience in operations reporting, data analysis, or workforce analyticsStrong experience working with large datasets, spreadsheets, and reporting dashboardsPreferredExperience handling workforce rosters, payroll-related data, or bonus computationsBackground supporting multi-department or executive-level reportingSkills & CompetenciesStrong analytical and data validation skillsAdvanced proficiency in Google Sheets or Excel (queries, formulas, dashboards)High attention to detail and data accuracyAbility to manage multiple reports and deadlines simultaneouslyClear written and verbal communicationStrong stakeholder coordination and problem-solving skillsKey Performance Indicators (KPIs)Data accuracy rate (target: 98%+)On-time submission of reports, bonus files, and appraisal dataReduction in data discrepanciesInternal stakeholder satisfaction