{"schemaVersion":"jobsearcher.job.v1","id":"c83ed79b3c4f63e5d84edf2b","url":"https://jobsearcher.com/jobs/c83ed79b3c4f63e5d84edf2b","canonicalUrl":"https://jobsearcher.com/jobs/c83ed79b3c4f63e5d84edf2b","title":"Technical Support Engineer","description":"Technical Support Engineer\nInnovative and growing Quincy, MA-based Web Content Management software vendor PaperThin Inc. (www.paperthin.com) is looking for an experienced, web-centric, results-oriented Technical Support Engineer to provide front line support for the company’s flagship product, CommonSpot and help manage our CommonSpot Cloud infrastructure at Amazon. Success in this position requires the ability to organize and manage multiple tasks simultaneously, excellent verbal and written communication skills, and a solid grasp of Web and server technology. Familiarity with content management systems, web development, SaaS, and Cloud services are a significant plus.\nResponsibilities:\nDeliver timely and high quality customer support\nRecord all information about customer questions and problems in our internal incident tracking system and follow through to resolution\nAnswer technical questions related to the use of the software, and troubleshoot performance and operating problems\nInteract with the company’s development team to resolve software bugs and escalated support incidents\nProvide assistance in the installation of company software and conduct remote system troubleshooting as needed\nProvide installation, maintenance and upgrade support for the company’s cloud computing offerings\nProvide internal desktop and network support to company staff\nRequirements:\nBA or BS degree in Computer Science or related field. Equivalent technical experience in lieu of degree considered.\n2 - 5 years' experience in technical support of Web based applications\nProfessional experience in Web software development languages such as ColdFusion/PHP, JavaScript, AJAX, CSS, HTML, XML, RSS\nComfortable with database technology in MS SQL Server, Oracle, and MySQL\nSystems administration of Linux servers\nHave excellent problem solving skills in a fast-paced technical environment\nIs self-motivated and able to thrive in a results-oriented environment\nPays attention to detail\nPossess excellent verbal and written communication skills\nIs a high-energy, well organized, hands-on team player with a winning proactive attitude\nAbout PaperThin:\nPaperThin, Inc. is a privately held, MA-based company. Its flagship product CommonSpot™ connects people and brands through the Web. PaperThin's customers span multiple industries, including: government, healthcare, higher education, association and legal sectors. Customers such as American University, Cornell University, Hasbro, Seton Hall University, Sharp HealthCare, The National Park Service, and City of St. Louis work with CommonSpot to solve their most basic to complex Web needs. To learn more, visit PaperThin at www.paperthin.com, follow us at www.twitter.com/commonspot, view customer videos on YouTube, or connect with us via LinkedIn.\n\nJob Location:\nThis is a full time position at our Quincy, Massachusetts office. Candidates must reside in the local area. No resumes from third party recruiters please.\n\nQualified contacts should submit resume, cover letter and salary requirements to jobs@paperthin.com.","company":"Paperthin","rawCompany":"paperthin","city":"Quincy","state":"MA","isRemote":false,"isActive":false,"createdAt":"2026-08-24T07:52:47.848Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"518210","title":"Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services","slug":"computing-infrastructure-providers-data-processing-web-hosting-and-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineer","description":"Technical Support Engineer\nInnovative and growing Quincy, MA-based Web Content Management software vendor PaperThin Inc. (www.paperthin.com) is looking for an experienced, web-centric, results-oriented Technical Support Engineer to provide front line support for the company’s flagship product, CommonSpot and help manage our CommonSpot Cloud infrastructure at Amazon. Success in this position requires the ability to organize and manage multiple tasks simultaneously, excellent verbal and written communication skills, and a solid grasp of Web and server technology. Familiarity with content management systems, web development, SaaS, and Cloud services are a significant plus.\nResponsibilities:\nDeliver timely and high quality customer support\nRecord all information about customer questions and problems in our internal incident tracking system and follow through to resolution\nAnswer technical questions related to the use of the software, and troubleshoot performance and operating problems\nInteract with the company’s development team to resolve software bugs and escalated support incidents\nProvide assistance in the installation of company software and conduct remote system troubleshooting as needed\nProvide installation, maintenance and upgrade support for the company’s cloud computing offerings\nProvide internal desktop and network support to company staff\nRequirements:\nBA or BS degree in Computer Science or related field. Equivalent technical experience in lieu of degree considered.\n2 - 5 years' experience in technical support of Web based applications\nProfessional experience in Web software development languages such as ColdFusion/PHP, JavaScript, AJAX, CSS, HTML, XML, RSS\nComfortable with database technology in MS SQL Server, Oracle, and MySQL\nSystems administration of Linux servers\nHave excellent problem solving skills in a fast-paced technical environment\nIs self-motivated and able to thrive in a results-oriented environment\nPays attention to detail\nPossess excellent verbal and written communication skills\nIs a high-energy, well organized, hands-on team player with a winning proactive attitude\nAbout PaperThin:\nPaperThin, Inc. is a privately held, MA-based company. Its flagship product CommonSpot™ connects people and brands through the Web. PaperThin's customers span multiple industries, including: government, healthcare, higher education, association and legal sectors. Customers such as American University, Cornell University, Hasbro, Seton Hall University, Sharp HealthCare, The National Park Service, and City of St. Louis work with CommonSpot to solve their most basic to complex Web needs. To learn more, visit PaperThin at www.paperthin.com, follow us at www.twitter.com/commonspot, view customer videos on YouTube, or connect with us via LinkedIn.\n\nJob Location:\nThis is a full time position at our Quincy, Massachusetts office. Candidates must reside in the local area. No resumes from third party recruiters please.\n\nQualified contacts should submit resume, cover letter and salary requirements to jobs@paperthin.com.","datePosted":"2026-08-24T07:52:47.848Z","dateModified":"2026-08-24T07:52:47.848Z","hiringOrganization":{"@type":"Organization","name":"Paperthin","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Quincy","addressRegion":"MA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c83ed79b3c4f63e5d84edf2b"},"url":"https://jobsearcher.com/jobs/c83ed79b3c4f63e5d84edf2b"}}