Technical Operations Engineer

Profound is the marketing platform for the AI era. As people increasingly turn to ChatGPT, Perplexity, and Gemini to decide what to buy, we give brands the intelligence to see how AI represents them and the Agents to act on it. Today, ~13% of the Fortune 500, plus companies like Ramp, Figma, Chime, Calendly, and DocuSign, use Profound to turn AI Search from a black box into a measurable growth channel.Backed by Lightspeed, Sequoia, Kleiner Perkins, and Khosla Ventures at a $1B valuation, we're a lean, fast-moving team across NYC, SF, Buenos Aires, and London, shipping at a relentless pace and defining a new category at the biggest shift in marketing in 25 years. If you want to do the best work of your career at the frontier of AI, come build it with us.We are hiring a Technical Operations Engineer to own the reliability, security, and scalability of our identity, endpoint, and IT infrastructure systems. You will work directly with our Engineering and Operations team to transform reactive IT support into proactive, automated systems that scale with our rapid growth.This role is ideal for someone who sees IT operations as a strategic enabler of engineering velocity rather than just a support function. You will be based in our Union Square office, collaborating closely with colleagues in person and remotely across San Francisco, London, and Buenos Aires.What You’ll DoTriage and resolve technical issues with a focus on automation and continuous improvementManage and troubleshoot macOS devices and development environments at scaleTrace root causes across complex, multi-system failures, including Google Workspace, MDM, and AWSBuild runbooks, troubleshooting guides, and documentation that elevate team capabilitiesIdentify patterns in recurring issues and implement systematic fixesAnalyze downstream impacts before making changes and understand the blast radius of identity and access management decisionsLead projects that address operational pain points such as device provisioning, access control, and compliance automationDesign self-service solutions that empower engineers to move fasterTranslate technical issues for stakeholders across Engineering, People Ops, and FinancePartner with security to implement and maintain compliance controlsSupport rapid hiring by streamlining onboarding and provisioning processesMentor future IT team members on troubleshooting methodology and systems thinkingWho You Are2 or more years of experience in IT operations or technical support, ideally supporting engineering teams in high-growth SaaS or AI companiesSystems thinker who naturally traces dependencies and asks why something broke, not just how to fix itStrong incident management skills including triage, root-cause analysis, and pattern recognitionExperience with identity management, single sign-on, and access control with OktaClear communicator who can explain complex technical issues to both engineers and non-technical stakeholdersSelf-directed with strong judgment on when to escalate versus resolve independentlyExpert troubleshooting across the Apple ecosystem, including MDM tools such as MosyleAdvanced Google Workspace administration, including SAML or OIDC, lifecycle automation, and SCIMMulti-cloud support experience with AWS as primary and familiarity with GCP or AzureNetwork troubleshooting experience including DNS, VPNs, and routingScripting and automation skills using Python, TypeScript, or Bash for repetitive tasks and integrationsExperience with infrastructure as code and configuration managementStrong technical judgment and good taste across both software and hardwareMotivated by building the operational foundation for a company defining a new categoryComfortable with autonomy as an early technical operations hire and excited to shape how systems scaleLocationThis is an on-site role based in our Union Square, NYC or SoMa, San Francisco office, designed for builders who thrive on speed, iteration, and meaningful impact.For this role, the expected base salary range is $130,000 to $170,000. Comp can vary by location. Profound’s total compensation package is designed to be competitive and includes base salary, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.Note: All official communication from Profound will come from a @tryprofound.com email address. If you're contacted by anyone using a different domain, please disregard and report it as spam.