{"schemaVersion":"jobsearcher.job.v1","id":"c810dca4477965b73812de03","url":"https://jobsearcher.com/jobs/c810dca4477965b73812de03","canonicalUrl":"https://jobsearcher.com/jobs/c810dca4477965b73812de03","title":"Technical Support Engineer","description":"Company Description\nSource Support Services provides worldwide technical support and field services for OEMs, leveraging a global network of certified engineers, advanced technology, and standardized processes to keep critical systems operating 24/7. With over 25 years of experience across data center infrastructure, enterprise IT, medical technology, and industrial automation, the company operates in more than 120 countries as a trusted extension of its partners’ service organizations. Source Support Services maintains a 98% SLA achievement rate and 95% customer satisfaction by treating every service engagement as a reflection of its partners’ brand promise. Its ISO 9001-aligned Unified Services Platform integrates workforce credentialing, service orchestration, parts logistics, quality management, and real-time reporting for consistent outcomes at global scale. Supported by intelligent orchestration, certified field engineers, and around-the-clock operations, Source Support Services helps organizations simplify complexity, reduce cost, and deliver exceptional service experiences that protect their brand and strengthen customer trust.\nRole Description\nThis is a full-time remote role for a Technical Support Engineer. The Technical Support Engineer will provide frontline technical support to customers and partners, diagnosing and resolving hardware, software, and network-related issues. Day-to-day responsibilities include responding to support requests, performing root-cause analysis, documenting cases in ticketing systems, and escalating complex issues to higher-level support when needed. The role involves collaborating with field engineers and internal teams, following established procedures and SLAs, and contributing to knowledge base content to improve future support. The Technical Support Engineer will also communicate clearly with customers, ensuring timely updates, professional service delivery, and adherence to quality and compliance standards.\nQualifications\nDemonstrated proficiency in Technical Support and Troubleshooting for hardware, software, and network environments.\nStrong Analytical Skills to diagnose issues, perform root-cause analysis, and interpret technical data.\nExperience in Customer Support and Customer Service, with the ability to manage expectations and maintain professionalism.\nSolid understanding of enterprise IT or related technology domains; experience with ticketing systems and remote diagnostic tools.\nEffective written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences.\nAbility to work independently in a remote environment, prioritize tasks, and meet service level commitments.\nRelevant technical certifications (such as CompTIA A+, Network+, or similar) or equivalent practical experience are preferred.\nAssociate or bachelor’s degree in a technical field (e.g., Information Technology, Computer Science, Engineering) or comparable experience.\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nEmployee assistance program\nFlexible spending account\nHealth insurance\nHealth savings account\nLife insurance\nPaid time off\nVision insurance\nWork Location: In person","company":"Source Support Services","rawCompany":"source support services","city":"Lawrenceville","state":"GA","isRemote":false,"isActive":false,"createdAt":"2026-07-18T12:46:33.189Z","occupations":[{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"541690","title":"Other Scientific and Technical Consulting Services","slug":"other-scientific-and-technical-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineer","description":"Company Description\nSource Support Services provides worldwide technical support and field services for OEMs, leveraging a global network of certified engineers, advanced technology, and standardized processes to keep critical systems operating 24/7. With over 25 years of experience across data center infrastructure, enterprise IT, medical technology, and industrial automation, the company operates in more than 120 countries as a trusted extension of its partners’ service organizations. Source Support Services maintains a 98% SLA achievement rate and 95% customer satisfaction by treating every service engagement as a reflection of its partners’ brand promise. Its ISO 9001-aligned Unified Services Platform integrates workforce credentialing, service orchestration, parts logistics, quality management, and real-time reporting for consistent outcomes at global scale. Supported by intelligent orchestration, certified field engineers, and around-the-clock operations, Source Support Services helps organizations simplify complexity, reduce cost, and deliver exceptional service experiences that protect their brand and strengthen customer trust.\nRole Description\nThis is a full-time remote role for a Technical Support Engineer. The Technical Support Engineer will provide frontline technical support to customers and partners, diagnosing and resolving hardware, software, and network-related issues. Day-to-day responsibilities include responding to support requests, performing root-cause analysis, documenting cases in ticketing systems, and escalating complex issues to higher-level support when needed. The role involves collaborating with field engineers and internal teams, following established procedures and SLAs, and contributing to knowledge base content to improve future support. The Technical Support Engineer will also communicate clearly with customers, ensuring timely updates, professional service delivery, and adherence to quality and compliance standards.\nQualifications\nDemonstrated proficiency in Technical Support and Troubleshooting for hardware, software, and network environments.\nStrong Analytical Skills to diagnose issues, perform root-cause analysis, and interpret technical data.\nExperience in Customer Support and Customer Service, with the ability to manage expectations and maintain professionalism.\nSolid understanding of enterprise IT or related technology domains; experience with ticketing systems and remote diagnostic tools.\nEffective written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences.\nAbility to work independently in a remote environment, prioritize tasks, and meet service level commitments.\nRelevant technical certifications (such as CompTIA A+, Network+, or similar) or equivalent practical experience are preferred.\nAssociate or bachelor’s degree in a technical field (e.g., Information Technology, Computer Science, Engineering) or comparable experience.\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nEmployee assistance program\nFlexible spending account\nHealth insurance\nHealth savings account\nLife insurance\nPaid time off\nVision insurance\nWork Location: In person","datePosted":"2026-07-18T12:46:33.189Z","dateModified":"2026-07-18T12:46:33.189Z","hiringOrganization":{"@type":"Organization","name":"Source Support Services","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Lawrenceville","addressRegion":"GA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c810dca4477965b73812de03"},"url":"https://jobsearcher.com/jobs/c810dca4477965b73812de03"}}