{"schemaVersion":"jobsearcher.job.v1","id":"c7e6ddea2dadd7397f4acf2a","url":"https://jobsearcher.com/jobs/c7e6ddea2dadd7397f4acf2a","canonicalUrl":"https://jobsearcher.com/jobs/c7e6ddea2dadd7397f4acf2a","title":"IT Operations & Security Manager","description":"The IT Operations & Security Manager is responsible for the overall direction, reliability, security, and day-to-day management of General Refrigeration Company's information technology environment. This is a hands-on management position that combines technology leadership with practical operational support. The position is expected to establish priorities, identify risks, improve systems and processes, and ensure employees have secure, reliable, and effective technology to perform their work\nNote: This position will be seated at our Delmar, DE location, with occasional travel to our Suffolk, VA and Garner, NC offices.\nRole and Responsibilities\nIT Leadership & Employee Support\nSupervise and provide day-to-day direction to the Information Technology & Systems Specialist, including work priorities, coaching, and performance management.\nOversee employee IT support across all company locations and serve as the escalation point for more complex technology issues.\nEnsure effective technology support for onboarding, offboarding, system access, equipment, and employee technology needs.\nPartner with company leadership to identify technology needs, priorities, and opportunities for improvement.\nIT Operations & Vendor Management\nServe as the company’s primary liaison with the outside IT provider/MSP and other technology vendors.\nOversee the reliability and performance of company networks, devices, Microsoft 365, telecommunications, and other technology resources.\nMonitor vendor service levels, unresolved issues, technology projects, renewals, and recommendations.\nCoordinate technology upgrades, equipment deployments, system changes, and other IT projects.\nCybersecurity & Data Protection\nOversee the company’s cybersecurity practices in coordination with the outside IT provider, including endpoint protection, patching, multifactor authentication, access controls, email security, and related safeguards.\nCoordinate employee cybersecurity awareness and training efforts.\nLead the company’s response to suspected security incidents, compromised accounts, lost devices, or other technology security concerns.\nHelp maintain appropriate backup, disaster recovery, and business continuity processes.\nBusiness Systems & Technology Projects\nOversee the administration and effective use of company software systems, including BuildOps, Autodesk, Sage Intacct, Microsoft 365, and other assigned platforms.\nManage or coordinate system implementations, upgrades, integrations, and other technology projects.\nWork with department leaders to identify system improvements and improve the use of existing technology.\nEnsure appropriate system documentation, user access, licensing, reporting, and training are maintained.\nTechnology Assets, Licensing & Budget\nOversee company technology inventory, equipment assignments, replacement planning, purchasing, and disposal.\nManage software licenses, subscriptions, renewals, and utilization to support operational needs and control costs.\nAssist leadership with technology budgeting, purchasing decisions, and planning for future technology needs.\nMaintain appropriate records of technology systems, vendors, contracts, equipment, licenses, and related costs.\nMulti-Location IT Support\nProvide IT oversight for the company’s Delmar, DE, Suffolk, VA, and Garner, NC locations and help ensure consistent technology standards and practices across all locations.\nTravel between company locations as needed for technology projects, troubleshooting, equipment deployment, security needs, training, and vendor coordination.\nQualifications and Required Experience\nHigh school diploma or equivalent required. Bachelor's degree in Information Technology, Computer Information Systems, Cybersecurity, Management Information Systems, Business Administration, or a related field preferred. A combination of relevant education, certifications, and progressively responsible IT experience will be considered in lieu of a degree.\nSeven or more years of progressively responsible IT experience required, including experience with IT operations, systems administration, cybersecurity, business systems, technical projects, or related functions.\nPrevious supervisory, team leadership, or significant project leadership experience preferred. PMP, CompTIA, Microsoft, cybersecurity, or other relevant technology certifications preferred\nExperience working with an outside IT provider, software vendor, or technology consultant preferred.\nExperience supporting business software systems, user access, reporting, system implementation, or software administration preferred.\nStrong working knowledge of Microsoft Office, Microsoft 365, Outlook, Teams, SharePoint, and Excel.\nFamiliarity with cloud-based software platforms, user permissions, software licensing, IT security practices.\nExperience with BuildOps, Autodesk, Sage Intacct, or similar business software systems preferred.\nAbility to troubleshoot common hardware, software, connectivity, printer, and user access issues.\nStrong organizational skills and ability to manage multiple requests, projects, and deadlines.\nStrong communication skills with the ability to explain technical issues in a clear and professional manner to non-technical employees. Ability to maintain confidentiality and handle company data, employee information, and system access responsibly.\nAbility to work independently, follow up on unresolved issues, and coordinate effectively with employees, vendors, and leadership.\nRecommended Licenses and Certifications\nCompTIA A+ and Network+ certification preferred.\nMicrosoft 365 Certified: Fundamentals or equivalent Microsoft certification preferred.\nMust possess and maintain a valid driver’s license and reliable transportation, or the ability to otherwise travel between company locations as required.\nPhysical Requirements:\nMust be able to remain in a stationary position for extended periods of time.\nManual dexterity required for computer use, equipment setup, device handling, and troubleshooting.\nAbility to read screens, spreadsheets, system reports, helpdesk tickets and printed documents.\nMay need to lift, move, or carry technology equipment, office equipment, monitors, laptops, printers, or boxes, usually under 40 lbs.\nAbility to move within the office, access workstations, assist users, inspect equipment, and attend meetings.\nAbility to travel between company office locations in Delmar, DE, Suffolk, VA, and Garner, NC as needed.\nClear speech and hearing are needed for phone calls, virtual meetings, employee support, vendor coordination, and team collaboration.\nThis job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of General Refrigeration Company.","company":"Generalrefrigeration","rawCompany":"generalrefrigeration","city":"Delmar","state":"DE","isRemote":false,"isActive":false,"createdAt":"2026-08-12T13:27:41.703Z","occupations":[{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1212.00","title":"Information Security Analysts","slug":"information-security-analysts"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Operations & Security Manager","description":"The IT Operations & Security Manager is responsible for the overall direction, reliability, security, and day-to-day management of General Refrigeration Company's information technology environment. This is a hands-on management position that combines technology leadership with practical operational support. The position is expected to establish priorities, identify risks, improve systems and processes, and ensure employees have secure, reliable, and effective technology to perform their work\nNote: This position will be seated at our Delmar, DE location, with occasional travel to our Suffolk, VA and Garner, NC offices.\nRole and Responsibilities\nIT Leadership & Employee Support\nSupervise and provide day-to-day direction to the Information Technology & Systems Specialist, including work priorities, coaching, and performance management.\nOversee employee IT support across all company locations and serve as the escalation point for more complex technology issues.\nEnsure effective technology support for onboarding, offboarding, system access, equipment, and employee technology needs.\nPartner with company leadership to identify technology needs, priorities, and opportunities for improvement.\nIT Operations & Vendor Management\nServe as the company’s primary liaison with the outside IT provider/MSP and other technology vendors.\nOversee the reliability and performance of company networks, devices, Microsoft 365, telecommunications, and other technology resources.\nMonitor vendor service levels, unresolved issues, technology projects, renewals, and recommendations.\nCoordinate technology upgrades, equipment deployments, system changes, and other IT projects.\nCybersecurity & Data Protection\nOversee the company’s cybersecurity practices in coordination with the outside IT provider, including endpoint protection, patching, multifactor authentication, access controls, email security, and related safeguards.\nCoordinate employee cybersecurity awareness and training efforts.\nLead the company’s response to suspected security incidents, compromised accounts, lost devices, or other technology security concerns.\nHelp maintain appropriate backup, disaster recovery, and business continuity processes.\nBusiness Systems & Technology Projects\nOversee the administration and effective use of company software systems, including BuildOps, Autodesk, Sage Intacct, Microsoft 365, and other assigned platforms.\nManage or coordinate system implementations, upgrades, integrations, and other technology projects.\nWork with department leaders to identify system improvements and improve the use of existing technology.\nEnsure appropriate system documentation, user access, licensing, reporting, and training are maintained.\nTechnology Assets, Licensing & Budget\nOversee company technology inventory, equipment assignments, replacement planning, purchasing, and disposal.\nManage software licenses, subscriptions, renewals, and utilization to support operational needs and control costs.\nAssist leadership with technology budgeting, purchasing decisions, and planning for future technology needs.\nMaintain appropriate records of technology systems, vendors, contracts, equipment, licenses, and related costs.\nMulti-Location IT Support\nProvide IT oversight for the company’s Delmar, DE, Suffolk, VA, and Garner, NC locations and help ensure consistent technology standards and practices across all locations.\nTravel between company locations as needed for technology projects, troubleshooting, equipment deployment, security needs, training, and vendor coordination.\nQualifications and Required Experience\nHigh school diploma or equivalent required. Bachelor's degree in Information Technology, Computer Information Systems, Cybersecurity, Management Information Systems, Business Administration, or a related field preferred. A combination of relevant education, certifications, and progressively responsible IT experience will be considered in lieu of a degree.\nSeven or more years of progressively responsible IT experience required, including experience with IT operations, systems administration, cybersecurity, business systems, technical projects, or related functions.\nPrevious supervisory, team leadership, or significant project leadership experience preferred. PMP, CompTIA, Microsoft, cybersecurity, or other relevant technology certifications preferred\nExperience working with an outside IT provider, software vendor, or technology consultant preferred.\nExperience supporting business software systems, user access, reporting, system implementation, or software administration preferred.\nStrong working knowledge of Microsoft Office, Microsoft 365, Outlook, Teams, SharePoint, and Excel.\nFamiliarity with cloud-based software platforms, user permissions, software licensing, IT security practices.\nExperience with BuildOps, Autodesk, Sage Intacct, or similar business software systems preferred.\nAbility to troubleshoot common hardware, software, connectivity, printer, and user access issues.\nStrong organizational skills and ability to manage multiple requests, projects, and deadlines.\nStrong communication skills with the ability to explain technical issues in a clear and professional manner to non-technical employees. Ability to maintain confidentiality and handle company data, employee information, and system access responsibly.\nAbility to work independently, follow up on unresolved issues, and coordinate effectively with employees, vendors, and leadership.\nRecommended Licenses and Certifications\nCompTIA A+ and Network+ certification preferred.\nMicrosoft 365 Certified: Fundamentals or equivalent Microsoft certification preferred.\nMust possess and maintain a valid driver’s license and reliable transportation, or the ability to otherwise travel between company locations as required.\nPhysical Requirements:\nMust be able to remain in a stationary position for extended periods of time.\nManual dexterity required for computer use, equipment setup, device handling, and troubleshooting.\nAbility to read screens, spreadsheets, system reports, helpdesk tickets and printed documents.\nMay need to lift, move, or carry technology equipment, office equipment, monitors, laptops, printers, or boxes, usually under 40 lbs.\nAbility to move within the office, access workstations, assist users, inspect equipment, and attend meetings.\nAbility to travel between company office locations in Delmar, DE, Suffolk, VA, and Garner, NC as needed.\nClear speech and hearing are needed for phone calls, virtual meetings, employee support, vendor coordination, and team collaboration.\nThis job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of General Refrigeration Company.","datePosted":"2026-08-12T13:27:41.703Z","dateModified":"2026-08-12T13:27:41.703Z","hiringOrganization":{"@type":"Organization","name":"Generalrefrigeration","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Delmar","addressRegion":"DE","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c7e6ddea2dadd7397f4acf2a"},"url":"https://jobsearcher.com/jobs/c7e6ddea2dadd7397f4acf2a"}}