{"schemaVersion":"jobsearcher.job.v1","id":"c7dab09c24bb53473ef68b25","url":"https://jobsearcher.com/jobs/c7dab09c24bb53473ef68b25","canonicalUrl":"https://jobsearcher.com/jobs/c7dab09c24bb53473ef68b25","title":"IT Help Desk/Data Analyst","description":"Williams Consulting LLC is looking for a Help Desk Technician who can work onsite in Baltimore, MD.\n\nWilliams Consulting LLC is an 8a, HUBZone and Woman-owned Small Business with Federal, State, Local and Commercial clients. We take great pride in our ability to provide exceptional customer service and we value our employees and recognize their contributions to the success of our clients and our company. We offer competitive salaries and support flexible work locations and scheduling, when possible. We offer competitive benefits including Medical, Vision, and Dental coverages through national plans. Life, AD&D, Short & Long Term Disability Insurance, PTO, and 401k.\n\nDescription:\nThe client is looking for a competent Help desk/Data analyst to provide fast and useful technical assistance on computer\nsystems. The consultant will answer queries on basic technical issues and offer advice to solve them.\nAn excellent Help desk technician must have good technical knowledge and be able to communicate effectively to\nunderstand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult\ncustomers.\nThe goal is to create value for clients that will help preserve the company’s reputation and business.\nResponsibilities:\n\nServe as the first point of contact for customers seeking technical assistance over the telephone or email serving as both Tier 2 and Tier 3 inquiries as need.\nPerform remote troubleshooting through diagnostic techniques and pertinent questions\nDetermine the best solution based on the issue and details provided by customers\nWalk the customer through the problem-solving process\nDirect unresolved issues to the next level of support personnel\nProvide accurate information on IT products or services\nRecord events and problems and their resolution in logs\nFollow-up and update customer status and information including the support of customer data analysis efforts as needed to include data queries\nPass on any feedback or suggestions by customers to the appropriate internal team\nIdentify and suggest possible improvements on procedures\n\nRequirements:\n\nProven experience as a help desk/data analyst or other customer support role\nTech savvy with working knowledge of office automation products, databases and remote control\nGood understanding of computer systems, mobile devices and other tech products\nAbility to diagnose and resolve basic technical issues\nProficiency in English\nExcellent communication skills\nCustomer-oriented and cool-tempered\nCompletion of Trade school or college courses in: practical applications of computer technologies, CCNA on Network +,\ncomputer principles, and procedures with relative certifications or 2-years of practical on-the-job training experience.\n\nWork authorization: United States (Required)\n\nHUBZone Residential address\nVerify HUBZone address: https://maps.certify.sba.gov/hubzone/map#center=39.828200,-98.579500&zoom=5\n\nThis job requires you pass a background check:\nYes\n\nThis job requires a drug screening:\nYes\n\nWilliams Consulting LLC does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.","company":"Williams Consulting","rawCompany":"williams consulting","city":"Baltimore","state":"MD","isRemote":false,"isActive":false,"createdAt":"2026-04-12T20:54:51.068Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541690","title":"Other Scientific and Technical Consulting Services","slug":"other-scientific-and-technical-consulting-services"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Help Desk/Data Analyst","description":"Williams Consulting LLC is looking for a Help Desk Technician who can work onsite in Baltimore, MD.\n\nWilliams Consulting LLC is an 8a, HUBZone and Woman-owned Small Business with Federal, State, Local and Commercial clients. We take great pride in our ability to provide exceptional customer service and we value our employees and recognize their contributions to the success of our clients and our company. We offer competitive salaries and support flexible work locations and scheduling, when possible. We offer competitive benefits including Medical, Vision, and Dental coverages through national plans. Life, AD&D, Short & Long Term Disability Insurance, PTO, and 401k.\n\nDescription:\nThe client is looking for a competent Help desk/Data analyst to provide fast and useful technical assistance on computer\nsystems. The consultant will answer queries on basic technical issues and offer advice to solve them.\nAn excellent Help desk technician must have good technical knowledge and be able to communicate effectively to\nunderstand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult\ncustomers.\nThe goal is to create value for clients that will help preserve the company’s reputation and business.\nResponsibilities:\n\nServe as the first point of contact for customers seeking technical assistance over the telephone or email serving as both Tier 2 and Tier 3 inquiries as need.\nPerform remote troubleshooting through diagnostic techniques and pertinent questions\nDetermine the best solution based on the issue and details provided by customers\nWalk the customer through the problem-solving process\nDirect unresolved issues to the next level of support personnel\nProvide accurate information on IT products or services\nRecord events and problems and their resolution in logs\nFollow-up and update customer status and information including the support of customer data analysis efforts as needed to include data queries\nPass on any feedback or suggestions by customers to the appropriate internal team\nIdentify and suggest possible improvements on procedures\n\nRequirements:\n\nProven experience as a help desk/data analyst or other customer support role\nTech savvy with working knowledge of office automation products, databases and remote control\nGood understanding of computer systems, mobile devices and other tech products\nAbility to diagnose and resolve basic technical issues\nProficiency in English\nExcellent communication skills\nCustomer-oriented and cool-tempered\nCompletion of Trade school or college courses in: practical applications of computer technologies, CCNA on Network +,\ncomputer principles, and procedures with relative certifications or 2-years of practical on-the-job training experience.\n\nWork authorization: United States (Required)\n\nHUBZone Residential address\nVerify HUBZone address: https://maps.certify.sba.gov/hubzone/map#center=39.828200,-98.579500&zoom=5\n\nThis job requires you pass a background check:\nYes\n\nThis job requires a drug screening:\nYes\n\nWilliams Consulting LLC does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.","datePosted":"2026-04-12T20:54:51.068Z","dateModified":"2026-04-12T20:54:51.068Z","hiringOrganization":{"@type":"Organization","name":"Williams Consulting","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Baltimore","addressRegion":"MD","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c7dab09c24bb53473ef68b25"},"url":"https://jobsearcher.com/jobs/c7dab09c24bb53473ef68b25"}}