Customer Experience Tech Specialist SamsungGoogle We Will Train

Customer Experience & Tech Specialist (Samsung/Google) - We Will TrainJob post summaryPay: $15.00 - $18.00 per hourJob description:Location: Austin, TX (Cedar Park / Domain / Round Rock)Base Pay: $15.00 - $18.00/hrExtra Commission Potential: $250-$1,000+/month (Uncapped)Total Earning Potential: $40K-$50K/yrBilingual (English/Spanish) is a plusThe Role:We are the Official Repair Service Partner for Samsung, Google, Verizon, AT&T, Dell and Asurion. We're looking for a Problem Solver to be the "Face of the House" - the first person customers see when they walk in with a broken device and a bad day. Your job is to turn any frustration they may have into relief. Prior repair experience helpful but not required - We provide full training and certification.Why You Want This Job:- Your Results = Your Raise: Transparent commission. When you recommend the right solutions (protection plans & accessories), you get paid.- Career Credentials: Earn official certifications from Samsung and Google. These stay on your resume forever.What You'll Do:- Consult (80%): Listen to the customer, diagnose the issue, recommend the right repair, accessory or protection plan- Repair (20%): Learn to fix screens, batteries, components on the latest devices. Start a technology career.- Own It: Keep the front desk organized, customers up to date, and data accurateWho We're Looking For:- The Empath: You calm frustrated customers; you don't argue with them- The Competitor: You like seeing extra money in your paycheck for hitting targets- The Detail Hawk: You don't make typos. You care about doing it right- The Team Player: You help your coworkers win, not just yourselfRequirements:- Grit: Customer service is hard. We need people who stay calm under pressure.- Tech Literacy: You know your way around a smartphone, or learn very fast.- Availability: Day shifts and weekends as required. 5 day workweek.- Bilingual (English/Spanish) preferred but not required.Job Type: Full-timeBenefits:On-the-job trainingWork Location: In personPay: $15.00 - $18.00 per hourWork Location: In person