{"schemaVersion":"jobsearcher.job.v1","id":"c78c218c3528f81108fbabb2","url":"https://jobsearcher.com/jobs/c78c218c3528f81108fbabb2","canonicalUrl":"https://jobsearcher.com/jobs/c78c218c3528f81108fbabb2","title":"Senior IT Escalation Engineer – MSP Support","description":"Homefield IT is seeking an Escalation Technician, a lead technical member responsible for high-level escalations and tickets within the Service Team delivering end-user support for clients. You will field escalated requests via phone and email, document user details in the ticketing system, and track problems through final resolution. This role requires Windows Server administration experience, strong troubleshooting, and willingness to work with MSP tools and remote work when needed. #J-18808-Ljbffr","company":"Socketdev","rawCompany":"socketdev","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-09-26T11:25:55.900Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Senior IT Escalation Engineer – MSP Support","description":"Homefield IT is seeking an Escalation Technician, a lead technical member responsible for high-level escalations and tickets within the Service Team delivering end-user support for clients. You will field escalated requests via phone and email, document user details in the ticketing system, and track problems through final resolution. This role requires Windows Server administration experience, strong troubleshooting, and willingness to work with MSP tools and remote work when needed. #J-18808-Ljbffr","datePosted":"2026-09-26T11:25:55.900Z","dateModified":"2026-09-26T11:25:55.900Z","hiringOrganization":{"@type":"Organization","name":"Socketdev","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c78c218c3528f81108fbabb2"},"url":"https://jobsearcher.com/jobs/c78c218c3528f81108fbabb2"}}