{"schemaVersion":"jobsearcher.job.v1","id":"c76a111eba7e71a3c253f31b","url":"https://jobsearcher.com/jobs/c76a111eba7e71a3c253f31b","canonicalUrl":"https://jobsearcher.com/jobs/c76a111eba7e71a3c253f31b","title":"Internet Technical Support Representative I","description":"Position: Internet Technical Support Representative I\r\nTraining Starts: Monday, April 27, 2026!\r\nWho we are\r\nSince 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America's major cities and America's smaller regions. The services we offer—faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service—are a direct result of our powerful culture of growth and innovation.\r\nAs we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team!\r\nPosition Overview\r\nTake incoming calls in a call center environment assisting internet and phone customers with technical service-related problems including hardware and software configurations. Provide the best customer experience from the beginning of the call to the end of the call each time. Build customer loyalty by utilizing active listening to troubleshoot and resolve technical issues for cable, internet, and phone services on the first call. The first six months will be on-site in the office as Mediacom provides the training for your new role.\r\nPosition Schedule – Fully Hybrid at 6 months\r\nMonth 1-3: Training (onsite)\r\nMonth 4-5: Live calls, ongoing training as needed (onsite)\r\nMonth 6: Full hybrid schedule rotation (25% onsite, 75% work from home)\r\nCompany Benefits\r\nAlong with that rewarding feeling, you'll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find all sorts of advantages to joining the Mediacom team including:\r\n$1000 Sign-On Bonus\r\nCompany Provided Equipment\r\nHybrid schedule (the first six months will be on-site in the office for training; after successful completion, schedule will be 3 weeks work from home, 1 week on-site in the office)\r\nHealth, vision, and dental insurance\r\nPaid vacation, holidays and flex paid time off\r\n401K with generous company match\r\nPay increases through self-guided training\r\nMonthly commission potential\r\nShift differential pay increase for evening shifts\r\nBi-weekly performance bonus opportunity\r\nEmployee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided\r\nEducation Enrichment up to $5,000 per year for qualified employees\r\nEmployee Wellness Program\r\nPosition Responsibilities\r\nProvide exceptional customer service while walking customers through common hardware and software configurations to maximize product functionality.\r\nNavigate multiple tools, while keeping customer engaged, to identify the root cause of customer issues.\r\nSchedule on-site service calls when necessary.\r\nMultitasking – ability to talk, type, read and listen.\r\nMeet or exceed attendance expectations.\r\nMeet or exceed sales goals.\r\nEnter Sales, upgrade, or service changes quickly and accurately.\r\nAdherence to schedule.\r\nAbility to adapt in a fast paced always changing environment.\r\nPosition Experience\r\nHigh School Diploma or equivalent required, 2-year degree preferred.\r\n1 year+ of prior customer service or technical support experience; cable industry experience preferred.\r\nPrevious experience in an inbound call center environment preferred.\r\nMust have ability to work successfully while multi-tasking (to include speaking, typing, and moving in and out of multiple platforms.)\r\nKnowledge of common consumer internet software including various browsers and email platforms preferred.\r\nBasic understanding of internet, networking, and email protocols.\r\nStrong customer service skills including listening skills, processing detailed information and ability to establish rapport with customers.\r\nEffective verbal and written communication skills.\r\nAbility to type 30+ WPM.\r\nShift Flexibility: able to work evenings, weekends, holidays, overtime.\r\nStrong problem solving or organizational skills.\r\nUnderstanding of basic accounting mathematics.\r\nMicrosoft Office experience a plus.\r\nGet to know us\r\nMediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most.\r\nOur Awards\r\nMediacom is proud to have received the following recognitions: 2025 Best Managed Companies, 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact Award.\r\nWho you are matters here\r\nMediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.\r\nDisclaimer\r\nThe salary range for this position is $16.50 - $18.00 an hour. When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.\r\nJ-18808-Ljbffr","company":"Kinsley Power Systems","rawCompany":"kinsley power systems","city":"Apache Junction","state":"AZ","isRemote":false,"isActive":false,"createdAt":"2026-04-09T15:44:46.515Z","occupations":[{"code":"49-2022.00","title":"Telecommunications Equipment Installers and Repairers, Except Line Installers","slug":"telecommunications-equipment-installers-and-repairers-except-line-installers"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"517111","title":"Wired Telecommunications Carriers","slug":"wired-telecommunications-carriers"},{"code":"517810","title":"All Other Telecommunications","slug":"all-other-telecommunications"},{"code":"517121","title":"Telecommunications Resellers","slug":"telecommunications-resellers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Internet Technical Support Representative I","description":"Position: Internet Technical Support Representative I\r\nTraining Starts: Monday, April 27, 2026!\r\nWho we are\r\nSince 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America's major cities and America's smaller regions. The services we offer—faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service—are a direct result of our powerful culture of growth and innovation.\r\nAs we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team!\r\nPosition Overview\r\nTake incoming calls in a call center environment assisting internet and phone customers with technical service-related problems including hardware and software configurations. Provide the best customer experience from the beginning of the call to the end of the call each time. Build customer loyalty by utilizing active listening to troubleshoot and resolve technical issues for cable, internet, and phone services on the first call. The first six months will be on-site in the office as Mediacom provides the training for your new role.\r\nPosition Schedule – Fully Hybrid at 6 months\r\nMonth 1-3: Training (onsite)\r\nMonth 4-5: Live calls, ongoing training as needed (onsite)\r\nMonth 6: Full hybrid schedule rotation (25% onsite, 75% work from home)\r\nCompany Benefits\r\nAlong with that rewarding feeling, you'll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find all sorts of advantages to joining the Mediacom team including:\r\n$1000 Sign-On Bonus\r\nCompany Provided Equipment\r\nHybrid schedule (the first six months will be on-site in the office for training; after successful completion, schedule will be 3 weeks work from home, 1 week on-site in the office)\r\nHealth, vision, and dental insurance\r\nPaid vacation, holidays and flex paid time off\r\n401K with generous company match\r\nPay increases through self-guided training\r\nMonthly commission potential\r\nShift differential pay increase for evening shifts\r\nBi-weekly performance bonus opportunity\r\nEmployee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided\r\nEducation Enrichment up to $5,000 per year for qualified employees\r\nEmployee Wellness Program\r\nPosition Responsibilities\r\nProvide exceptional customer service while walking customers through common hardware and software configurations to maximize product functionality.\r\nNavigate multiple tools, while keeping customer engaged, to identify the root cause of customer issues.\r\nSchedule on-site service calls when necessary.\r\nMultitasking – ability to talk, type, read and listen.\r\nMeet or exceed attendance expectations.\r\nMeet or exceed sales goals.\r\nEnter Sales, upgrade, or service changes quickly and accurately.\r\nAdherence to schedule.\r\nAbility to adapt in a fast paced always changing environment.\r\nPosition Experience\r\nHigh School Diploma or equivalent required, 2-year degree preferred.\r\n1 year+ of prior customer service or technical support experience; cable industry experience preferred.\r\nPrevious experience in an inbound call center environment preferred.\r\nMust have ability to work successfully while multi-tasking (to include speaking, typing, and moving in and out of multiple platforms.)\r\nKnowledge of common consumer internet software including various browsers and email platforms preferred.\r\nBasic understanding of internet, networking, and email protocols.\r\nStrong customer service skills including listening skills, processing detailed information and ability to establish rapport with customers.\r\nEffective verbal and written communication skills.\r\nAbility to type 30+ WPM.\r\nShift Flexibility: able to work evenings, weekends, holidays, overtime.\r\nStrong problem solving or organizational skills.\r\nUnderstanding of basic accounting mathematics.\r\nMicrosoft Office experience a plus.\r\nGet to know us\r\nMediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most.\r\nOur Awards\r\nMediacom is proud to have received the following recognitions: 2025 Best Managed Companies, 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact Award.\r\nWho you are matters here\r\nMediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.\r\nDisclaimer\r\nThe salary range for this position is $16.50 - $18.00 an hour. When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.\r\nJ-18808-Ljbffr","datePosted":"2026-04-09T15:44:46.515Z","dateModified":"2026-04-09T15:44:46.515Z","hiringOrganization":{"@type":"Organization","name":"Kinsley Power Systems","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Apache Junction","addressRegion":"AZ","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c76a111eba7e71a3c253f31b"},"url":"https://jobsearcher.com/jobs/c76a111eba7e71a3c253f31b"}}