ServiceNow Support, Mid-Level

About DMI DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com About the Opportunity DMI, LLC is seeking a ServiceNow Support to join us. Duties and Responsibilities Provides day-to-day platform support/configuration for TSA ServiceNow ITSM/ITOM. Supports enhancements, testing, documentation, and O&M handoff. Qualifications Education and Years of Experience 3-5 years supporting ServiceNow or similar ITSM tools; incident/request, change/release, CMDB support concepts; Strong runbooks/SOP/test evidence habits; mandatory skills include ServiceNow and ITSM Background Requirements: Must possess or be eligible to obtain and complete a Public Trust background investigation and/or a Public Trust clearance. Citizenship Status Required: Must be a US Citizen Physical Requirements: None required for this position. Location: Remote, US Benefits Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier. Development – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive. Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future. Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements. Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health. J-18808-Ljbffr